What a GREAT SHOP!! I grew up in Northern Ca and fell in love with Shops like this when I was…read moreyoung. When you open the door your greeted by the smell of gas & oil and Men who know how to still fix things and find you parts so that you may fix your own stuff. It's a shame that not many of these shops exist anymore. It was an absolute pleasure doing business with these guys! Melody MacKay

I dropped off my snowblower and was told they would look at it within 2 days. Since I was in the…read moremiddle of moving, I was not overly concerned about a timeframe. However, after not hearing from them for over a week, I called and found out they still hadn't even looked at it. They promised me they would look at by the end of the next day. Call back 2 days later and they still haven't looked at it. Promised me they would look at it first thing tomorrow. Called back the next day at noon, and it still wasn't looked at. Once they finally looked at it, they said the carburetor needed to be rebuilt. but that the rebuild kit wasn't made anymore. If I wanted them to fix it, they would have fabricate their own parts and would cost $160 or more. They were also very eager to tell me about some of the units they had available to take home that day. I said no thanks. I was charged $40 for the "diagnostic". When I got home, I searched for less than 10 minutes and found the rebuild kit for my snowblower, as well as multiple videos on how to do a carb rebuild on my own. I did that this last winter, and it ran as well as it ever has since I've owned it. These guys are either completely dishonest, completely incompetent, or both. I will never recommend them to anyone.

We had great quick reasonably priced service on our lawn mower. I highly recommend Steve's…read moreLawnmower Repair!

A great value, timely and great customer service. He did a great job. Highly recommend!read more

I was traveling through Spokane in a rental car and it petered out in front of this shop. I was…read morestanding outside of the car and a pleasant gentleman came out and asked if I could use some help. It was hot. I was frustrated. The man, who I later identified as "Allen"? (Spelling?) offered me a bottle of water. He then had a mechanic from his shop come out and they found out one of the spark plugs covers came loose and was jarred out of place. They helped me figure it out and got me running with a hydrated body and fixed car. I can't recommend these guys enough.

Great place to purchase chain and sharpening. Did repair my saw one time too. REMEMBER they are…read moreclosed between noon and 1 for lunch. Nice guys to deal with.

Bought a Takeuchi TB216. Excellent machine. The service at FMI is nothing short of outstanding…read more They educate you as well on how to maintain and utilize you machine; in my case an excavator.

This is the go to place for outdoor power equipment…read more Best selection of mowers and handheld equipment I have seen around with knowledge to answer the questions needed

Mark was wonderful as a Salesman. Then James accord and his…read moreworker showed up today. They were early and efficient. Did a wonderful job. I had my spa filled and hooked up by noon. Great guys!! Job well done.

Brian was very knowledgable and helpful in the selection of our hot tub. The installation process…read morewas timely and excellent. James provided a helpful introduction to the maintainance our new hot tub. Unfortunately, four jets did not work upon start up of our brand new tub. Diagnosis, communication and servicing of this problem has been slow. After 8 weeks, we are still awaiting the completion of our repair.

Update: talked with the owner today: Quote on quote from him " If you had any experience with flail…read moremowers, you would know that the blades are not sharp, brush hog blades are not sharp either, this is not a finish mower". Oh, I had no idea that blades on a mower were ever supposed to be "not sharp". Not expecting a finish mower, I got one of those. I guess this guy is smarter than AI. See pictures below. I added some of the y-blades (duller than a butter knife) and the amazing cutting performance after 3 passes driving 0.2 miles per hour (maybe slower ). I will avoid this establishment at all costs. Worst customer service I have dealt with. David Primmer knows nothing about the products he sells. He doesn't know what a flail mower is designed to do. He sold me a $4000 unit with blades that were not even sharpened, had no ability to troubleshoot the issues I was having with the mower, and couldn't even give me a contract to call to troubleshoot. He sold me a mower manufactured in 2024 as a "2026 Ironcraft Fl-165". There is no branding on the mower to even identify that it is an Ironcraft mower. Oh and funny how I can search for the exact unit nationwide, and find it for sale at prices ranging from $2150-2800, but Cascade wants to retail it at $3895. Hmmm. But David says that's old data. Tells me it's normal that it windrows in tall grass and that I should've bought a brush hog if I wanted a better cut. Pretty sure you got that backwards. But it's my fault because I didn't do enough research. He can't take criticism for failing on his end to be a liaison for a customer having an issue. As a dealer, that is YOUR JOB!!! You're representing Ironcraft selling their product, yet you won't stand behind it when it doesn't function in the way it was designed. The guy wants to cry because I called him out. Learn basic customer service and conflict resolution if you're going work in your business. I asked for the owner and the Ironcraft rep to contact me, and David decided to take this whole matter personally and deny me that ability. Offering me $450 doesn't fix a mower that performs poorly. If you want a trustworthy company with integrity, steer far away from these guys. Disappointed that I even purchased anything from them. David got my business and that's all he cares about. I will avoid this place for any service or future purchases.

Walked in with an oddball filter part and they immediately knew what it was and sold it to me for a…read morevery reasonable price. Very nice and knowledgeable people.