Courteous helpful decent service. Good interest on CD. Wish they were closer to my house!read more

This is the best bank for small business, featuring great customer service, no miscellaneous fees,…read moreand convenient hours.

I really love the fact that local establishments such as the GLENVIEW bank and trust are still…read morearound. They are part of the Wintrust network of banks, but operate like a franchise of the bank. They are very attentive, helpful and have more than competitive offerings to the big banks like Chase and Bank of America. they also have better rates for savings, checking, and CDs compared to the Big banks and it's always nice that you could visit a physical location. This location is situated in the same strip mall as the Mariano's on Waukegan and Golf Road and has ample parking.

This bank is the best. Have great customer service and accuracy. We have been a long time customer…read moreand have never been disappointed.

I called to ask about a service they may provide and spoke with a very professional and…read moreknowledgeable banker. I was positively impressed. I also had my phone call returned almost immediately and the banker had made note of my voicemail questions and had answers to all of them. She was patient and helped me. Lately, I have made similar calls to other banks and I did not have the kind of helpful and positive experience I had here so I commend this person and this bank for hiring and maintaining good staff with high standards of quality and professionalism, thank you. I wish all businesses (and people) today would uphold the same.

Probably the worst bank of all lifetime. Terrible and slow customer service. They either are…read moreignorant or deliberately delays the loan process. I have dealt with multiple processors to help me with the loans and they are quite incompetent. It feels as the bank chooses them on purpose or as a cheap labor. Avoid by all means

I stopped in to rent a safe deposit box here which you can do with an account (had to open one)…read more The cost for a medium size box is $70 a year. The asst bank manager was very helpful in setting up my account and helping me to choose the box. I actually experienced deja vu when they brought me to where the safe deposits were but maybe that's from watching movies. I am actually looking forward to coming back and putting stuff in the box. I don't know why, the movies again? Maybe I'll come back with dark glasses, headscarf and trenchcoat. This actually seemed like a very welcoming place, with a comfy sofa in the waiting area and candy and Dunkin' Donuts set out.

Have a few accounts here for a charity organization of which I am the treasurer…read more They have been nothing but helpful as I have been in the process of transitioning into this role. Both the cashiers and the customer service personnel have been warm, welcoming and always willing to help. Love that they have a change counter in the lobby.

The service you receive from Time Bank employees is outstanding. Requests that take weeks from some…read morelarge banks. Are answered in one phone call at Time bank. During the Covid shut downs I was trying to sucure a PPP loan for my business, and was given the run around by other banks. Time Bank worked with me and I was able to secure the loan in days. I would never consider banking anywhere else.

Park Ridge Community Bank been working with me and my team for commercial lending on projects in KY…read moreand IL now for over three years. They have been excellent partners and always go out of their way to provide good service. On the three deals we've done with them, financing has never been an issue -- even in situations where the deal came down to the final few days for us to gather banking requirements. Would highly recommend PRCB for commercial lending!!

The customer service provided by this bank is terrible. While staff in the branch is great, it is…read moreimpossible to get banker support regarding various other needs such as wires, ACH's, account postings, etc. In addition, it is impossible to reach the main bank or a bank officer (VP or above), as they filter everything through a call center that is staffed with employees that know nothing about banking. Very disappointing experience with this bank except for the local staff who are great with day-to-day needs. I recommend that the main bank officers render the service and attention to customers with higher end needs as well as the bank employees do with basic needs.

Went to office to set up an checking account. Could not do it online. Staff was very helpful…read moreStill will get $300 bonus assuming I follow rules.

All staff at this Wintrust/Bank of Highwood/Fort Sheridan are well trained and courteous. I have…read morebanked at this Branch for more than 20 years and have appreciated their attention to detail, banking knowledge and customer service. Tony DeGrazia

Very friendly, personal and helpful service with my scheduled appointment. Manager personally…read moreassisted with the account changes in record time.

This bank is around the corner from my house so I have a passbook savings account here. I like the…read morefact that it's close because whenever I have some extra money and I walk past this bank, I stop in to make a deposit and I saved up a lot of money that way in addition to my regular savings account at a bigger bank. I used to like the idea of patronizing small businesses in Andersonville for all sorts of products and services. But I learned that you shouldn't be fooled into thinking that small businesses are always great and that they will always treat you great. And you are also not going to get all of the services you would get at a larger bank. But the service at Northside Federal Savings is not very good. There is one male teller that is exceptionally rude, doesn't even say a word, just motion to you and slides your receipt under the window. The bankers are ok but they don't tell you all of the information they should. For example, when I added a beneficiary to my account, Northside ran a Chex Systems report. Later that day when I went to another bank to open an account the banker there told me "I see you just opened an account at Northside Federal Savings" which I didn't. Also, Northside Federal charges you an ATM fee to use another bank's machine. Come one. You only have one location and you charge for out of network ATM usage? I'll continue to have this "extra money" savings account here because the location is very convenient. But I won't keep my main savings account here with most of my money nor will I do checking here.

And not taking coins from their customers now. I haven't worked for 3 months and ran out of money…read moreand need to cash in my change and the bank I do business with won't take my coins. Unbelievable.