If you use the online service for booking an appointment or you're waiting for results they are…read moregreat but if you have a question and need to speak with an actual person no one answers the phone or returns calls. Looking to find smaller labs because the big corporations are just an assembly line and you're the widget!

Completely unprofessional. Told me to not have a baby as she is taking my blood work for a…read morepregnancy test. I am literally there for bloodwork to make sure everything is going well after having had a miscarriage two months ago, and she is telling me "nooo dont do it, i regret having children" I proceeded to tell her i was there to make sure things were good because i just lost the last one, and she continued telling me she regrets having children. I will never go to this location again, because if I see this woman again, i am losing my mind on her. I kept my cool this time because she had a needle in my arm.

The phlebotomist was great, the billing is terrible…read more The bill was over 3 times the price quoted to me in the lab, costing hundreds of dollars more, even though both prescriber and lab were in-network. They plead ignorance that the insurer wouldn't pay for one of the labs, but who else would know? Had they told me the true price ahead instead of some made up number, I would have been equipped to make an informed decision. Nor would they negotiate the cost down - the price is the price even though they don't tell you what the price is.

They moved! And to a much nicer suite. Those of us who remember the dumpy ratholes Quest used to be…read morelocated in can appreciate the change. Staff has improved greatly too. Much better attitudes.

go here all the time in/out in 5 mins.. trick is go at 11..staff is great,always friendlyread more

don't go. They have ONE person who works there and they run over an hour late every time. total…read morejoke

This is one of the worst Enzo locations you can go to...I'll never forget on Columbus Day 2017, the…read morephlebotomist told me she couldn't figure out the code for my bloodwork (fatty acid panel) and that I should "go somewhere else." I came back the next day and her colleague was like, "WTF, not sure why my associate couldn't do this," and had no problem taking my blood and processing it correctly. I just had to go again today 11/17/18 for thyroid panel and this other phlebotomist here told me I should instead go to a hospital?!? To have it drawn?? I'm like are you kidding me? I've never heard of that. And then she somehow had the WRONG address for my doctor's office, even though the correct one is on the requisition and also what I verbally stated?????? Oh boy Meanwhile the Bay Shore Enzo location isn't much better; the phlebotomist there decided to randomly take "STAT" as well as the order for progesterone off of my beta HCG quant. order on 10/23/18; I was LIVID; an infertile woman doing her 3rd IVF and the person who drew your blood REMOVED the STAT? I had to wait nearly 36 hours for that bloodwork and I was a complete wreck-I'm still really upset about that. Unbelievable!

I absolutely do NOT recommend this urgent care. Not long ago I went there for a sinus infection. I…read moresaw a PA who prescribed a 10 day course of Zythromicin and a prescription antihistamine in pill form. Nothing ever cleared up completely, but I kept thinking by the time I finished the antibiotics it would. Within a few days of that, my infection was back. I returned to MedRite and saw the same PA. She then put me on a 10 day course of Amoxicillin, stopped the prescription antihistamine and told me to take Sudafed and breathe in hot steam. No nasal sprays of any kind were either prescribed nor recommended. Within 3 days of finishing those antibiotics, my sinus infection came back worse than ever. So I returned. After telling the receptionist that I had been there twice for this problem which had come back, I really needed to see someone. A friend had been surprised that steroids had never been given to me, and I mentioned this to the receptionist, that perhaps all I needed now was a steroid spray. The receptionist (not a medical provider) then told me they would not see me, and to find an ENT doctor. I was stunned. This was late on the Thursday afternoon before Easter weekend. I do not have an ENT physician, I recently moved to the area, and I informed her of that. It would be impossible for me to get an appointment with a specialist so quickly right before a holiday weekend, and I needed help now. She shrugged, and continued to refuse. I asked her to please go and talk to one of the PA's or doctors inside. She very grudgingly did that, was back out in about 20 seconds and said they refused to see me and to find an ENT. I was speechless. I walked out without another word, and drove to a different urgent care. After explaining to a physician there (not a PA like at MedRite) what I had experienced over the last few weeks, he prescribed two nasal sprays - a steroid and an antihistamine, as well as another course of antibiotics, Doxycycline. It finally worked, and I owe it to the fact that he prescribed the nasal sprays, which MedRite never did. I have never in my life experienced an urgent care refusing care to someone. Especially since the sole reason I was there for the third time was their own fault! It's shameful, and I would never walk into that place ever again.

I am an MD and I was hugely unimpressed with this company. I arrived around 2pm (a full hour and 15…read moreminutes before their already ridiculous 3:15pm closing time) and took time off work and fasted for the blood tests my doctor had prescribed. The one employee on site initially told me that she wouldn't do any of the testing because she didn't have time to do the H. pylori testing ordered because it took 45 minutes and she "had to close the office early" that day. She initially refused to even do the blood work because "it was all on the same prescription". The only reason I was able to get any testing done was that I was able to use my medical license to authorize cancelling the test that she couldn't be bothered to do. I was appalled by the lack of professionalism and the clearly poor organization of this company. I will definitely recommend that all of my patients go elsewhere for lab testing and will tell my colleagues the same. Addendum: So this company advertises that you can look at your lab results online. One week after my labs were done, still no results were posted. I contacted customer service and was told that they take "up to 30 days" to post lab results after the results are available, which is obviously totally unhelpful. How is that useful to patients who might be tracking their cholesterol levels, Hgb A1c, or other values with a direct and immediate importance to their health? Other commercial labs post results immediately -- it's not that complicated. This is a terrible, disorganized company, and as a doctor, I now will strongly advise any patient to go elsewhere.

The Smithtown location is the worst!!! Do not go to that location, rude heartless unprofessional…read morepersonal! Made us wait over an hour so staff can walk around lobby while eating and so we can watch them finish lunch. Will NEVER go to the Smithtown location again and neither should you!!! Terrible patient care!!!!! Plus, their water machine is out of order? Terrible location just terrible. Plus, their water machine is out of water!

An employee named Dean could not have been kinder or nicer or more empathetic to every single…read morepatient that came in! He is a true asset to swanger-pesiri! He works in the Smithtown West office. Although he was alone at the counter, he gave every patient that came in his undivided attention. He explained everything to every patient and one guy who was obviously uncomfortable standing, he told him to sit and he would call him up when necessary. It just was such a breath of fresh air to have Dean take care of all of us! Thank you dean!

Recently I had Tissue Exam by a Pathologist. McClain Laboratories was the service provider used by…read moremy Doctor. My appointment was early April 2022. This week I received a bill for the balance not covered by Medicare. I dreaded calling but I didn't see anything regarding my Blue Cross Insurance being billed. I wanted to be sure before I paid out more money this year. Today I called and was amazed that my hold time was only a couple minutes. A very nice employee answered and after I explained my problem she was very thorough researching the details of the claim and my insurance. It appears that they left off two digits of my Insurance number. She said it could take a few weeks or more before my insurance is billed and responds. I had such a good experience and was so happy that I don't have to pay another bill right now that I decided to write a review. It's a pleasure when a billing representative that knows their job asks the right questions and takes care of the issue. I wish every provider allowed me to talk to the billing department directly!!

West Islip whole facility has got to be the most disorganized establishment on Long Island. The…read morewait time was an hour with no chair left to sit in, with a disabled patient and aide. They came to get the patient after 45 minutes and the mri tech said oh wait I have an another patient on the table still and no where to put you, so go back and wait. The front desk is useless and never friendly, just robots on their phones.

I've been going to Zwanger for years! I've been there several times over the year. I need an X-Ray…read moreso I called to make an appointment and was told I have a balance of over $640 from over 9 years ago and they wouldn't see me until it was paid. NEVER did the ever contact me in ANY WAY regarding this!!! How tf would they like me to dispute something from that long ago?? Also, why would they have seen me several times since and never a word was said. absolutely ridiculous