I always take my car here for service and they always do great and quick work. Any time I have issues I call them up and they get me in very quick. read more

terrible post service- I ended up paying for a $1500 repair just after the warranty expired because their mechanic didn't see transmission code. The Torque Converter needed replacing! I tried asking them for compensation but after many times they stop responding! Do not buy here! read more

I bought a Mini Cooper from Northwest and got a great deal on a low mileage car. I had a great experience before and after the sale. The staff was great. read more

DO NOT BUY FROM THESE CON ARTISTS. I purchased a 2011 Subaru here which they claimed was in tip top condition. They made it look superficially nice, and delayed the pick-up claiming they were "making sure everything was good to go in the shop." That was reassuring, but a few weeks in and the "Christmas tree effect" lit up my dash. Took it to the repair shop and it needed a full spark plug replacement and tune-up. That sucks, but at least it's good to go now, right? WRONG! The car power started intermittently flickering while driving... turns out it needed a new battery because it still had the ORIGINAL 2011 battery in it?! No wonder it was so sluggish... Battery replaced... now we're about 3 months into this train wreck and boom - front left knuckle cracks while I'm turning, causing my car to start scraping on the ground on the highway! I have it towed, they fix that, and inform me that the stabilizers all need to be fully replaced as well as the brakes. I went into severe debt not being able to afford these repairs out of pocket, and wasn't even able to fix everything before I ended up not being able pass inspect a year in, and ended up losing the vehicle because I couldn't pay for it. These disgusting SCAMMERS who run these dealerships don't care about how horribly they screw your life into the ground. Do yourself a favor and buy new, or get a lease-to-own. I hope these people go out of business... they ruined my life. read more

DON'T BUY A VEHICLE FROM THIS DEALERSHIP! You will forever regret it. They gave me a 30 day warrantee on the vehicle, to which I identified a problem within, a soft click in the engine when I accelerated. They even had me drive it, and tried to say I was shifting too soon... please I've been driving standard my whole life. So they told me that their mechanics checked it, that they had "dropped the engine", and found nothing wrong. Just this last week, the lifters in my engine gave out, and my car died on the center lane of the highway. My husband and I came so close to getting killed that day. When we had the car towed to a mechanics shop, they had told us that the "click" we were hearing in the engine was the engine lifters on their way out, and that if indeed the dealership had "dropped the engine" of the car, that they would have been able to identify the problem, no questions. Bottom line, Northwest Auto Mall lied to sell a car that was a ticking time bomb. The repairs for the engine alone cost as much as the loan itself. What a bunch of scumbag employees and not to mention the arrogant owner. Thanks for putting me financially in a hole. I hope everyone reads Yelp before they consider setting foot on your dirty dealership of a business. May karma find you. read more

Norhwest Auto Mall is an incompetent business. A car was purchased from there approx 2 months ago. Since then we have realized that this car has front end damage (nicely hidden by a new front bumper) and has not been cared for as stated on Northwest Auto Mall's paperwork. (There have been 2 separate consults done other than at Northwest that revealed damage and other issues; such as a wheelbearing that needs replacing, a damaged air intake and a damaged radiator mount ). Upon bringing all of the FACTS to the owner, (Frank) he blatantly told us we did the damage and there wasn't any possible way they sold the car that way. After having one of our consultants (who had inspected the car and took pics of the damage) the Owner, Frank, was very confrontational and even left the room on one account during the discussion. He was very irate when his mechanics were called out on not having done their job and basically lying on paperwork. When threatened to return the car (as we can in NY state according to the law), he changed his tune slightly and decided to look at the car "one more time". We will never go there again. I urge you not to go either unless you bring an expert to examine the car. (*We have taken the car back to be "worked on" 3 times so far before this meeting. Each time they told us they had fixed all the issues, when in fact they had not even really touched anything.*) read more

Northwest auto mall just sold the h3 I was buying which Shannon and I agreed on 500 discount other guy told me 1000 but I liked h3 so much I met them in middle offers 350.00 deposit filled out paper work and next morning got a call car been sold accident by a different sales person sorry no I was buying and was told no worries and Shannon refused 350 down payment said it don't change payment And we will wait for credit app to go through and not to worry they don't sell a car underneath someone yeah right fist thing in morning I get a call a different associate sold the car I was buying and Shannon won't have owner call me and its clear this is wrong I m first buyer if it doesn't work out next buyer they never even held car Shannon made a mistake at my expence in the vechile I was purchaseing and its one of kind pink h3 very very disappointed I have been working with them for a couple days then wrote it up and signed to get it sold from underneath me worst business ever still they could make it right but haven't done a thing owner they won't have contact me bad businesses I will be fianaced too that's just straight unbelievable and fucked up read more

Found a vehicle with everything we wanted at a price we could afford. On the way home from purchasing, the check engine light came on. Took it back and mentioned we had to get gas (they gave it to us on E) so they quickly dismissed the complaint as "it's probably just the gas cap then hahahaha" So after less than 3 minutes they came in and handed us the keys and said the seal around the gas cap was bad so they fixed it. So, we drive home and parked it for the next few weeks, because my husband had just gotten a pacemaker and couldn't drive. We then took for a short drive across town and the check engine light came on again! Took it to our mechanic who plugged it in and said "cam sensor...that's some money...take it back to the dealer, you got a lemon!" Called them and reported the issue and were told there wasn't anything she could do besides talk to the owner. We looked over the warranty she had us sign, which at the time she stated it was good for 30 days, but the warranty she had us sign didn't even apply to us because the car had over 100k miles. Seems pretty shady. Warranty that doesn't apply, and a repair shop that couldn't do their job the first time we reported the issue by checking it thoroughly. Now we are seemingly stuck with expensive repair bills on a vehicle we haven't driven besides our trips to try to get this dealer to fix it. Total bull. Will NEVER buy from again! read more