I went in and spoke with Monica this morning regarding opportunities and support for starting a…read morebusiness. She was so welcoming, friendly, and helpful! She even went above and beyond to make sure I felt comfortable, inviting both my dogs in to say hello! I have been walking by almost daily since moving back to the city. Anything that Monica felt was beyond her scope, she made sure to listen carefully; strategically approaching the challenges I presented with a "let's find out together!" approach, rather than acting "too busy" or worse, turning the questions back on me and making me feel insecure. I love that it is a physical location, a quick walk away from where I currently live for problem solving with a real human. Monica is a superstar, I cannot give her and her team enough praise, gold stars today! Did I start the business? No! Turns out you need to be "Established" ! Waiting for an email on those directions. Stay tuned!

So the bank is racist. They will not cash a child credit stimulus nor a economic impact payment…read moreunless it was distributed under trump! At this point just say no we don't it cash and US treasury check!!!!! She really was like what's the date and who signature is on it!

I walked in to make a six figure CD deposit, but asked them to use the restroom facility before we…read morestarted doing the paperwork. I was refused - MANAGER said they only had non-public restrooms. So I walked out all while telling them that they were against OSHA. If I were you, I'd find another bank -don't go to a bank that doesn't let you use the bathroom when you're giving them hundreds of thousands of your money to use. Don't go!

We started putting some money into their savings account which is at 2%. They opened this…read morenewly-built location in Niagara Falls recently. There are no teller cages here! Their tellers stand at small desks with a computer and a small printer. I have never taken out cash here so I am not sure where they would get that from. I asked for a deposit slip and was told they are not necessary! Is this a look into the future of what branch banks will be?

Fast easy process when I needed a car loan as well as quick online services such as remote check…read moredeposit and easy to use online banking.

I've been a member of the Buffalo Metropolitan fcu for over 25 years. I have been loyal,…read moreparticipated in various promotions. Paid back numerous loans over the years. Customer service used to be excellent. Unfortunately, that no longer exists. It is extremely difficult to get someone on the phone and when you request a call back it NEVER happens. They have imposed ridiculous fees on accounts. BMFCU has become equivalent to a commercial bank! Sorry to say I am looking into another Credit Union and will eventually close my accounts.

when you get to really know the people that work here, they're like family. Brenda has an amazing…read morelaugh, Sarah has the best outfits, and Alexis is so fun to talk to and relatable. wish i didn't have to leave.

Careful of this bank!!! My father had all his accounts and IRAs here for years! When he passed away…read morehe left money to his grandson that I have overseen for the last six years and was paying him his monthly amount of money.I was told by the bank from the very beginning that I would not be charged any money monthly because my father had such a good standing with this bank. But when the account became very low I noticed that there was a charge for $15 for that month, I called the bank and they said once the account became $5000 or less they would be charging a service charge of $15.00 . I was never told this so for the last few years they've been making a lot of money on my fathers money and they made me pay those charges until it was closed! If I had I known this I would have put the money in my bank key bank, They do not charge any monthly charges at all no matter what I have in the account!

I've only banked at this bank a few years since moving to East Aurora, but during the pandemic, the…read moreCanadian bank that I've banked at for 40 years was charging me to transfer money to my US account at the bank of Holland, but during the pandemic, the bank of Holland waived, every time. I like the personal service.

This bank will stereotype you the second you enter the building. They have no problem staring and…read moresticking their noses up in the air, especially if you're tattooed. I attempted to get a car loan from this bank. Not only did I wait patiently for the loan officer to get off lunch, I was always very polite. I applied for my loan, and called the next day as suggested, to find out the results. I was denied. I inquired about a co-signer and was told it would help. So I brought one in, who was also tattooed. He was also stared at and given off looks. We filled out the paperwork and called I'm a day for results. Well, I was denied again?!? What? How? I ended up going to Community Bank to fill a loan app out there, with little expectations. My co-signer was going to meet me there....until I was told I did not even need a co-signer!!!??? So you tell me what that was about at Bank of Holland?! Warning: if you're heavily tattooed or have a unique style, avoid this bank, because they will judge you. I'd give zero stars if I could have.

This place has hands down the worst customer service I've experienced to date. Actually had the…read moredispleasure of listening to one of their bankers curse at me in front of my 3 year old. With banks going above and beyond with customer service these days you're better off going with a respectable banking institution, Not this flyby night who curses in front of small children over a $5.00 fee I was trying to dispute.

My family has been part of the Kenmore Teachers Federal Credit Union for three generations. We have…read morealways had excellent service, helpful and friendly. We have had many accounts and loans through them, all of which have been more than satisfactory. The employees have always had our best interest in mind. We love the new facility & I'm sure we will be customers for life.

I had to close a mortgage on a home on a specific date due to my work schedule out of state…read more Although there was plenty of time to gather the appropriate documentation, the seller's attorney was non responsive. The clock was ticking and it was likely that we would have to push off the closing to another later date which would require another cross country trip. Tracey Dickinson at Western Division Credit Union went above and beyond ( was well as Jamie from our attorneys office). They made it happen. Great work and a testament to their mission serving the membership

Friendly service, loan was done quickly and efficiently. Julie was very helpful getting our loan…read moreand setting up our cd. Definitely would give 5 stars

They are Very Friendly and helpful when I call or go in for help with a problem…read more I have done banking with Great Erie for many years and am Very Satisfied with most of my experiences there!!