Just had some paperwork notarized quick and painlessly. Couldn't get it done at my main branch bank…read moreat Webster so went here instead without issue. I really need to switch to this place like yesterday. Really good credit union. Always people there to get done what you need done when you need it.

I have been a customer for over 30 years. Great bank. Staff is always very friendly and helpful…read more They go above and beyond to make sure you understand and are satisfied.

I had a very disappointing experience with this bank's fraud department. After reporting what I…read morebelieved to be fraudulent DraftKings transactions, I was contacted by the fraud team and told the activity was suspicious. I was issued provisional credits while the investigation was underway. Without proper notice, those credits were later reversed after my claim was denied. The funds were removed on a Thursday before a bank closure and limited Saturday hours, leaving my family of four with very little money for food, gas, and basic necessities for the week. What was most frustrating was the lack of communication. I spent days trying to get answers, being transferred between departments and unable to speak with someone who could explain the decision. I was eventually told by a Vice President of Fraud that I should never have received the provisional credits in the first place. The entire experience left me feeling as though my concerns were not taken seriously and that my honesty was being questioned. Whether a claim is approved or denied, customers deserve timely communication, transparency, and access to support when their finances are affected. I hope the bank reviews its fraud procedures and improves the way it communicates with customers facing these situations.

Excellent credit union, very personable service and friendly people. I really like…read more Building is nice and clean and comfortable.

They have been rude and condescending to me many times. They have taken what should have been…read moresimple pleasant transactions and escalate the situation until I am losing my patience. The last time everyone including the supervisor heard her speak sarcastically to me and made it look like I was being unreasonable. I asked my friend to come in so she could help me and once she stepped in the whole demeanor changed and there was no problem, and I was treated respectfully as I should have been in the 1st place. This is only the most recent of many unpleasant experiences at this location, and the supervisor on duty is in another branch unavailable to me. I see all these other great reviews it only makes me take their abuse all the more personally.

I have been a member of this credit union for about a year now. I opened the account because it's…read moreclose to work and it was recommended by a co worker. On Friday I asked my boyfriend to make the 35 minute drive from our home to deposit $100 into my account. He had to go inside the bank because there are no ATMs outside that he could make this deposit through. Anyway, he walked inside and immediately all eyes were on him. No one greeted him just stares. He went up to the teller explaining that he would like to make a deposit into my account, he had my info in hand. Rose , the teller told him he could not deposit money because he was not an account holder. My boyfriend went on to repeat himself that it was a deposit and again Rose told him he could not make a deposit. Confused he simply said ok thank you. Moments later I get a phone call from the teller and she says that a man came in wanting to make a deposit into my account. She was shaken, her voice was cracking, I agreed and said yes. She said she did not allow him to make the deposit even though she said he did want make a deposit. I asked her why she didn't "allow" him to. She said " I dont know why, I didn't know what he wanted well he did say he wanted to make a deposit but but but he didn't have any cash in his hand." RIDICULOUS!!!!!!!! So, I am warning all other people who do not look like Rose to beware she may not grant you banking services because she doesn't know why. I KNOW WHY!

I have lived all over the United States and banked with regular banks as well as credit unions and…read moreuniversally they had predatory practices. I have now banked with TMTFCU for several years and have been pleasantly surprised that their policies are very straightforward and they practice their policies. They always process deposits before debits. If the account becomes overdrawn, the customer is given 24 hours to bring the account current. They go out of the way to work with you if there are problems. An overdrawn account gets one overdraft charge regardless of the number of checks processed. This bank is so far above every other bank I have dealt with over my entire fifty years of banking. I cannot say enough good things about this bank. They are very customer oriented.

Moving between banks are never easy but stopping into Torrington Savings Bank was on threGreat new…read morebank account opening with Antron Bailey, the branch manager while visiting family in town. Glad that there are small banks out there that continue to support the locals. The branch is sleek and new with bank pods instead of the boring teller line, new self service coin machine and quick efficient service from the team. Located on Route 6 near CVS and Burger King you will be able to park in the lot from two different entrances because I know that Route 6 traffic can be chaotic. New account offer is not a bad special and the team is friendly that I might stick around and bring my parents who are done with Webster, Chase and Bank of America.

Amazing staff at Dutch Point Credit Union, I am truly thankful for your time and willingness to…read morehelp. I appreciate your confidence in my ability. Thank you again for your support.

Had the opportunity to work with Debra Olsen on two different occasions relating to auto loans and…read morepersonal loans. Five star experience. Ms. Olsen made everything a simple process. Exceeded my customer service expectations by far.

Always a great bank to deal with. Helpful on the phone with questions and answers. The App is easy…read moreto use . And great on line banking too.

Best credit union around the area. Great service and products. Very friendly and knowledgeable…read morepeople. They offer a good rates on their products.

A while back I deposited $50.00 dollars in WLFCU. I forgot about it and…read moreafter some time I found out they stole the entire amount in monthly " inactivity fees " They stole my $50.00 dollars and closed the account. Peter Luke South Windsor CT.