I have severe insomnia so I have been searching for any possible cause. Even though I have no signs…read moreof mold, an Amazon kit showed that I had different types of mold all around my house. I was blessed to have encountered Resto Pros and Josh came out and did a free inspection. Apparently mold is ubiquitous in our environment but I don't have the severe black mold that would cause health issues. He did advise replacing the vapor barrier that was damaged more from a future prevention measure. His photos were helpful. No high pressure sales. AN HONEST INSPECTION. Thank you Josh, and thank you RestoPros.

From the owner: Water, Fire, or Mold Damage? RestoPros Has You Covered!…read more When disaster strikes, every minute counts. That’s why RestoPros of Boise is available 24/7 to get your home or business back to normal—fast. 1. Water Damage & Flood Cleanup – quick extraction, drying & restoration 2. Fire & Smoke Damage – cleanup, odor removal & rebuild 3. Mold Remediation – safe, certified removal & prevention 4. Reconstruction – from drywall to full rebuilds, we handle it all We work directly with insurance companies, so you don’t have to stress over paperwork. With RestoPros, you get local experts, fast response times, and a team that treats your home like our own. “Professional, quick, and compassionate. They turned a nightmare into peace of mind.” – Actual Customer Call now for immediate help: (208) 315-8811 Serving Boise, Meridian, Eagle, Nampa & the entire Treasure Valley RestoPros – Restoring Homes. Restoring Peace of Mind.

I contacted this business to clean my rugs & had the weirdest experience. First, they seem to do…read moreeverything through text, which did not come across professional. They kept asking questions about approximate size, wanting pictures and then would not get back to me for days. The initial contact & response began in mid-July and yet after all the back & forth, they didn't finalize & pick up my rugs till mid august. A month to get rug service completed just seems extensive. Who has time for that? When they said they sent quotes & disclaimers paperwork - I didn't get anything via email to sign. It was a constant back and forth for a month via text! When they finally arranged to pick up, they were not on time - I kept getting new texts about the tech coming later and later. They finally showed up - hours later than initially agreed. Bit I was shocked they don't measure anything first. The guy just rolled up the rugs and took them. I had to text a pic of my signed disclaimer and quote. Then a day later, they say my measurements were wrong and said they found organic matter so now must NOW change the quote and charge twice as much! So It was then that I said no, that's not good business. I said this "Why didn't you all measure when you picked up? Why all the back and forth texts? What scale are you using to calculate your pricing? What I also wonder is why you could not come to my home, measure the rugs, pick up and provide me a solid quote - all in the same day - without all this back and forth and me needing to guess lengths. This has been so time consuming just to get rugs cleaned. It shouldn't be this convoluted!" I asked them in text to cancel and bring me my rugs back. Suddenly, they were ok about doing it at the original quoted price and said it's common for customers to provide inaccurate measurements & proceeded to clean them even though I said bring them back. It was like they didn't want to take ownership for all this, claiming it was MY mistake. They were the ones who initially asked me to guess the size so they could give me a quote - not willing to come measure BEFORE picking up and agreeing to do the job!! When they wanted to arrange a time to bring them back I said go ahead and leave them on my porch. It was again a lot of texts. They took nearly a week to do that - saying it was raining and they were trying to meet us at the door. They said they'd be here at a certain time and it was hours later when they finally showed up. It was all chaotic with the texting - seemed like they didn't know what they were doing. When I finally got them back it was a series of harassing texts. To which I said I do not agree with the final billing and yet still see no adjustments made. I do not believe there is value in the poor service and informed them of this. The result of my carpets did not match the cost I was charged. The carpets themselves had a weird residue on them and smelled weird too! I have asked for further resolution on this via email and text - and yet have not received any fair adjustment to our bill. I emailed and got something gaslighting over what was happening. I believe compensation for a service should match what was provided. To be fair, i said I am willing to pay for 50% of the charges because that's about what I received in service. In most cases - in any company I've used and ran would rather cancel the bill entirely & be more concerned about retaining a customer and their business and not be this harassing! Just has been unacceptable and unprofessional all the way around. After this, I am also reporting the company experience to the BBB and will be writing other customer reviews which match the level of service provided to me. Highly disappointed at this point! I read reviews before using a company & saw no other issues from anyone else which is why I used them. After our experience.... I'd say buyer beware! UPDATE: In response to this business's reply - it's again a method of gaslighting to claim it was OUR fault for your poor customer service. When your business is all about cleaning - why would you have any issues with cleaning? Our rugs were not "impregnated" with urine. We have two potty trained dogs but that doesn't mean they used the rugs as a bathroom, as you made it sound. If a pet has an accident while in training mode - that's different! Honestly - Maybe when your company takes ownership of your business process and quality, your poor customer service and shortcomings on your cleaning methods used...you will receive better reviews. As for my family - we will never recommend your business and already filed our complaints with the BBB.

Rainbow came to my house for a carpet stretching and cleaning job. This company shines, I called…read moreseveral companies to compare bids, they were the only company that conducted a free inspection and took the time to understand my project in detail. I have several floor transitions, they were very careful to protect the wood sections and used corner protectors everywhere, I am very happy with their service and price, they are very professional, my carpets now look like new again.

I was away on vacation when I was notified of a faulty garbage disposal leaking water . Paul Davis…read moreimmediately sent a mitigation team . The team was very professional, knowledgeable and friendly . They explained the process and answered all my questions to my understanding . They would notify me of their schedule and arrival times . I am very pleased and impressed with the work and level of service I received . I highly recommend them !!

If I could post this with No stars for this company or negative...I would! I would never under any…read morecircumstances recommend them to anyone. They over charge for their services and have terrible customer service when you choose not use them to do the restoration. They are ambulance chasers. We used them to do a board up and when we finally got the bill, we were shocked at the amount. It was a small job that only required four boards and one tarp. As we started investigating and asking around, they charged almost double the amount.

Restorex was excellent from the initial call to the final walk-through. We can't recommend them…read moreenough! They worked directly with my insurance, saving me a lot of time and hassle. They truly look out for your best interest, and their pricing was very reasonable.

From the owner: At RESTOREX, we understand that Property damage can be a distressing experience. That’s why we’re…read morehere to help you restore your property and your peace of mind. With years of experience and a dedicated team of experts, we’re committed to providing swift and effective Property damage restoration services. From initial assessment to complete restoration, trust us to get your property back to its pre-damage state.

I would not recommend them. While nice people, the bottom line is key so they use inferior…read moresubcontractors who show poor craftsmanship while Ultraclean supervisors are not to be seen and have no way of knowing who is doing what.

Everyone at this company was so helpful and friendly. They made a terrible situation so much…read moreeasier. And their prices were very fair too. A+++ all the way.