We were desperate after our sewer line became clogged....could not shower or use the toilet! We had called several companies where we were told the earliest they could come was next week or leave a message and they would get back to us! Called Steve after checking Yelp! He answered the call and said he could come in a few hours. He was courteous enough to call later to say that the job he was at was taking longer than expected and would be here as soon as he could. We've had problems with roots clogging our sewer line many times before so we were not new to the experience of having the sewer line cleaned. What was totally new to us was the camera he used to locate the blockages and remove them! No previous company that we called had that technology! Steve was very thorough in cleaning out the sewer line and completed the job after several hours. We plan to call him the next time this happens and would not hesitate to recommend him to anyone! , read more

Northwest Drains are uniquely wonderful. They are actually still community oriented and CARE about the people that they provided service to ...reflective of "the good ol days". I found them only after I had I reached out in an emergency to a different provider. He, regretfully, did the easiest for him (and messiest for me) job and DID NOT complete it, setting me up for my second and far more damaging emergency shortly thereafter. Luckily, that was when I reached out to Steve and Northwest Drains. It was like night and day. NWD went directly to the source of the problem handling it succinctly, kindly, and far more affordably. They are absolutely the folks I will turn to 100% of the time for any future needs. 5 star+++++ THANK YOU!!!!!! Crystal Tack read more

I called Steve and Mike to come and troubleshoot my septic system. This was after having another plumber in Sequim try to troubleshoot my system. That plumber recommended replacing a part, which we did, but did not solve the prolbem. After seeing the tech's methodology I did not have confidence in his expertise with the septic controller or the system. Things got better once I called Steve and Mike. They identified the problem was not the level sensor in the tank but a poor connection in the septic electronic controller. Steve took the board out of the controller and soldered up the connection. It worked! Saved me from spending a bunch more money. His electrical background gave him the expertise to identify the issue. Thank you Steve and Mike. read more

We called Steve, believing that we had a blocked pipe. Turned out our septic pump had stopped working. He went the extra mile for us, and figured out that the floats had been tangled together. And also, a fuse had blown in the control box, after several recent power outages. We think that Steve could fix anything - he is amazing! He is so pleasant and has the most friendly, sweet Golden Retriever who got along great with our dogs. We were surprised by how little he charged us, so we rounded up to what we expected to pay for all the work he did. The whole experience was the best it could be, considering that we were dealing with a septic system! read more

Steve called me back right away (same day) even though I called him on a weekend and in the evening. He came out first first the next morning and he was able to get everything cleared out quickly and without making any mess at all. Even brought his dog, Essy, with him, though he was planning on keeping her in the truck, I asked him to let her out. She came out and played, she is so cute! Got along great with my doggy too. If I ever have any problems ever again, he will be my only call, and I recommend him to anyone that needs any plumbing or septic stuff done. read more

I had a plugged sink emergency - not one but two. I called my usual plumbers, none of whom could show up within three days. Steve from Northwest Drains showed up that day and got the drains unclogged. He went a further step and fixed the plunger that opens and closes the stopper in the bathroom sink. It was interesting to see Steve again because when he showed up, I realized that he had fixed a septic emergency I had a couple years back - same situation in which no one else of my usual slate could come. Now Steve is on speed dial for me! read more

I would highly recommend this company for you drain and septic needs. I contacted Steve the owner on a Saturday and he was here to help me out with my septic flooding issue the same day. He Got the job done in no time helped and made my septic more easily accessible if I have future issues and recommended an easy fix to modify the current situation. Steve was very professional and friendly and didn't charge an arm and leg for his service like a previous nameless company did. I would highly recommend. read more

After leaving about 8 messages with different septic companies, explaining my unique situation, Steve was the only person to call back, and he did it less than five min of my message. He came over that day to discuss what the county wanted to make my situation work. I wasn't sure and neither was he because it wasn't a normal problem. He contacted the county to get all the details needed to get the job done correctly. I couldn't be happier with the job Steve and his crew did for me. Thank you so much! read more

I was having trouble with my outdoor deck drain draining properly and was worried it might be some sort of big problem. I called Steve and he agreed to come over very early in the morning as I work nights. It ended up being a simple fix and he was able to unclog it quickly and I felt better having an expert opinion. He was very friendly and professional and didn't even charge me as it was such a quick fix. I would highly recommend this company! read more

Highly Recommend this service. Steve responded in a timely manner and NW Drains was reliable with the date and time window they provided for the services. Mike came out and did the location work - He went above and beyond in helping diagnose and propose a cost effective solution for an issue that he found at one of the sites during the location process. Great guys, solid work ethic and fair prices. Safe travels! read more

We were incredibly impressed with the integrity of Steve Smith from NorthWest Drains. We ended up not having a problem with our drain field and we so appreciated his honesty in pointing out our system was just fine. We will definitely call him back when we need our regular county inspection and for any other septic needs. And Essie is a sweetheart!! I wholeheartedly recommend Northwest Drains. read more

I can't say enough about the great job Steve did for us. He located our drain field, put a camera through it to inspect, inspected our septic tank and made a report to the county. The County inspector approved the system. Steve was our second opinion after being told we would have to put in a new system. His price was reasonable and he probably saved us thousands of dollars. read more

Cannot say enough good stuff about Steve. He fixed our drain problem quickly and for a very reasonable price. I called him a couple weeks later as I was having another issue. Steve found the problem and educated me on what was happening (not a pipe problem). To top it off, he didn't charge me a cent for his advice. I highly recommend!!! If I could give more stars I would. read more

Steve did a very thorough evaluation of my system and supplied me with all the needed repairs in a timely manner. He is very intelligent, professional and easy to work with (as is his helper). He went above and beyond any expectation I had. My system was clogged with tree roots (keep most trees 50-100 feet away from your lines!). Happily recommend his services. read more

It's great to have a reliable local company like NorthWest Drains! We had a bubbly stinky overflow in our back yard and I called them. Steve and Tristan responded immediately to my septic overflow issue. They knew just what to do and their immediate service was incredibly quick, effective and kind. Thank you for taking care of us and our community! read more

We experienced a septic system problem during Snowmaggedon 2019~ Steve at Northwest Drains came through and had things running smoothly before the snow even started melting! Friendly service and reasonable rates, with prompt attention- great with details and left everything looking nice. Thank you, Northwest Drains! read more

Steve has continually provided excellent service for me, as I'm a Realtor and constantly needing assistance with septic inspections and repairs. Steve goes above and beyond to help get everything handled in a very timely fashion. I really appreciate knowing who I can call to get the job done. read more

Steve (and his awesome dog Essy) were great to work with. Steve is an expert and taught my realtor and myself a bunch while doing our inspection and also made things better for the homeowners. I would definitely use Steve again and recommend him to anyone who needs this type of service. read more

Our toilets backed up about a month ago and I called 3 other places around town, none of them answered or called me back. I think it was Steve that helped us, but he answered right away and ended up coming out the same day. Super nice guy, knows his stuff. And a very sweet doggo!! read more