I've been going to Dr. Parmley's office for my annual wellness visits for two years now, and until…read morerecently, everything seemed fine. However, my latest experience left me feeling misled and frustrated. I went in for my routine wellness exam, which included labs--a service fully covered by my insurance. After the visit, Dr. Parmley briefly reviewed my lab results, which showed a mild Vitamin D deficiency. We discussed it for less than a minute, and I simply bought a supplement afterward. No prescriptions, no additional tests, no follow-up care. Months later, I received a bill for around $160, showing I was charged for both a wellness visit (covered) and a specialty visit (not covered). My insurance confirmed the specialty visit was coded solely for the Vitamin D deficiency. This was never disclosed to me during the appointment, and in my experience, reviewing labs is a standard part of a wellness visit. I tried to resolve this by calling the office multiple times. The receptionist, Lindsey, took over a week to return my call and gave me a vague, scripted explanation that didn't align with what my insurance told me. She even tried to justify the charge by listing my medications, which were only briefly mentioned during the visit. When I pointed out that my mother--who referred me to this office--had a similar visit and lab result but wasn't charged extra, Lindsey asked for her name to look up her records. That felt inappropriate and borderline unethical. There goes another point off the trust meter. I asked to speak directly with Dr. Parmley, but never received a call back. Ultimately, I've decided to cancel my upcoming appointment and find a new provider. Patients deserve transparency, especially when it comes to billing. This experience felt like a bait-and-switch, and I wouldn't recommend this office to others without a clear understanding of what they might be charged for. I really wanted to like this place, but it's turned into a series of letdowns - mostly due to their misinformed and easily overwhelmed support staff.

From the owner: Open Door Medical Clinic in Great Falls, Montana, provides holistic medical and aesthetic care to…read morehelp patients achieve ultimate wellness. The practice is anchored on the Gospel and integrates medicine and science with spiritual wholeness and truth. Experienced osteopath Melonie Parmley, DO, has a patient-centered approach and wants every patient to know that they have choices and options when it comes to caring for their body.  Primary care services include routine exams and specialized physicals for the Department of Transportation (DOT), management of chronic conditions, and acute health care for issues like the flu, an unexplained rash, or back pain. Patients also visit Open Door Medical Clinic to benefit from osteopathic manipulations that consist of specialized stretching, gentle pressure, and resistance to move your joints and muscles, relieving pain and helping improve function. Open Door Medical Clinic also offers faith-based counseling and care for those struggling with substance use. Treatment helps people become independent, heal relationships, and put their lives back together.  Dr. Parmley knows that looking good helps people feel their best by promoting self-esteem and confidence. Open Door Medical Clinic provides high-quality, professional ALASTIN® Skincare products and many skin treatments...

Amazing how horrible they are. There may be good Doctors and nurses on staff but trying to get an…read moreappointment is almost impossible. We called for an appointment. Got a recording that they would return the call within 24 hours(already pitiful). We finally did get a call back some 32 hours later. I get that these facilities are busy but this is beyond pitiful. We were able to get care elsewhere and will never consider them in the future.

The worst and I mean the worst experience I have ever had in any clinical setting... talk about a…read morecattle call,,,must be needing money desperately!!! Unfortunately there is not zero star for this place, I would have picked it hands down!!!

The male nurses in that place need an attitude check and a lesson in bedside manners. They are flat…read moreout a$$holes. Go somewhere else to be treated like a person.

This is a lengthy but important review. Having lived in many places across Canada and the U.S.,…read moreI've been under the care of numerous providers. Alluvion is the first clinic where I've had a truly negative experience. When I was younger and had limited means, this organization operated as the City-County Health Department/Community Health Care Center. At that time, the staff were caring and considerate. Since transitioning away from the county, however, that environment has changed significantly. After my physician (a compassionate and capable woman) moved out of state, my care was transferred to a nurse practitioner. She decided to discontinue several of my long-term mental health medications abruptly--medications that should have been tapered, including some that should never be stopped suddenly. These prescriptions had kept me stable and functioning well for over a decade. When I expressed concern about stopping them and explained that I felt my life beginning to unravel, I was dismissed and told to defer to her judgment without discussion. I requested a different provider and was given another woman. While initially pleasant, the interaction quickly followed the same pattern--little interest in my perspective or medical history. When I asked whether my records had been reviewed and offered to have them sent over, this was ignored. My diagnoses and concerns were treated as irrelevant. The situation escalated when the clinic director entered and took a confrontational tone. At that point, it became clear this was not an isolated issue with one or two providers, but reflective of a broader shift in the clinic's approach. Although I was frustrated, I was not belligerent. I apologized if I had offended anyone, explaining that I was experiencing severe anxiety and withdrawal effects after being taken off long-term medication. Despite this, I was told to leave. I was never provided a formal discharge notice, either in person or by mail, which is a legal requirement. I again attempted to explain that I was not trying to argue but was struggling with abrupt medication changes. No matter. Additionally, without notice, I was removed from the sliding scale payment program and charged significantly higher fees, which they allowed to accrue, all of which I paid. Since this took place, I have received care at Benefis, where my experience has been consistently positive. While I am not given free rein in my care (& I've never expected to be given such), the providers are respectful, communicative, and genuinely attentive. I have heard many similar accounts from others who previously had positive experiences before the transition to Alluvion. For additional context, the organization has faced other issues, including a reported significant debt to the county: https://www.greatfallstribune.com/story/news/2019/11/12/cascade-county-says-not-profit-took-over-clinic-owes-480-900/2581244001/ If you have access to other healthcare options, I would strongly encourage you to consider them. In my experience, asking questions or expressing concerns at Alluvion led to being treated with suspicion rather than respect, despite the fact that patients should be active participants in their own care. Thank you for your time.

Handles all my dental needs and between 7 AM and 10 AM Monday through Friday they accept walk-ins…read moreand that has been a lifesaver for when I've had dental emergencies for severe pain and they've been able to take care of my needs every time and then I have appointment appointments for Dental cleaning every six months absolutely fantastic

This clinic is only one of two in MT that offers an open MRI. If your claustrophobic then this is…read morefor you. I cannot express the gratitude that I have for this facility and the technician that did my MRI. She was patient, kind and explained everything in detail. I could not have gotten through the MRI without her