1. Northwestern Medicine Primary Care - Wheaton

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    Wheaton, IL

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    Northwestern Medicine Primary Care - Wheaton

    3.0 (2 reviews)
    Closed 7:00 am - 7:00 pm

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    7 years ago

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    7 years ago

    Customer service is lacking . Went to get yearly and people were just rude

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    Northwestern Medicine Family Medicine - Glen Ellyn

    Northwestern Medicine Family Medicine - Glen Ellyn

    2.0(4 reviews)
    3.1 mi

    I won't go back. Visited a PA here after a hip injury that caused me pain with each and every…read morestep. Was sent to physical therapist at the same facility who did not know what he was doing. He sent me home with some printed exercises to do at home, and made the comment that I "might" have a labral tear, a very serious injury. The at-home exercises made my injury and pain worse, and when I reached back out to the PA to get some help and ask about the labral tear, it was a black hole. No one responded, not even after I placed half a dozen phone calls asking for some response. I even typed up and faxed a letter to the PA, but he never responded. Finally drove the 45 minutes to the office to request a copy of my PT referral in person, and found myself another PT (NOT at Northwestern). Thank god. I am getting some relief after 3 months of pain and nonsense at Northwestern. AVOID NORTHWESTERN GLEN ELLYN. Avoid their PTs and avoid their PAs. They don't care. They don't answer the phone. They do not care. They don't deserve your time.

    If you believe stress is not good for your health, do not go here. The doctors here were great…read moreuntil Northwestern took over. Now almost every time we visit we receive erroneous charges. I have been billed for a physical when it is supposed to be no cost to me under my insurance. I was told that I was charged separately because the doctor asked me about chronic conditions that I did not bring up. He is not even the doctor overseeing many these conditions! I was told the fee would be waved, but of course it's not. My wife ran into a similar issue last year. She had only been disputing the erroneous charges for two weeks and a collection agency began harassing her! We have no problems paying our bills, but we will not pay when wrongfully charged. It is nearly impossible to get these erroneous charges waived. Northwestern just wants your money. They do not care about you or your health. Do yourself a favor, save the stress and go to a legitimate medical practice. My next step is to report this practice to the Illinois Attorney General and the Illinois State Medical Board.

    Northwestern Medicine Primary Care - Wheaton - familydr - Updated July 2026

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