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    Loyola Medicine Elmhurst

    3.0 (2 reviews)

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    8 years ago

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    Nancy W. Knowles Cancer Center - Entrance

    Nancy W. Knowles Cancer Center

    4.3(3 reviews)
    3.0 mi

    While the MDs & RNs here are all quite nice, I have a real problem with the fact that it's next to…read moreimpossible to reach someone here on the phone. You have to go thru a main number. The other day I called several times, listened thru the automated message & then each time sat on hold for quite some time before being disconnected! The following day I tried again at 4:30. And the message said they were not taking calls, that the "on call" team was covering. I thought this weird since their closing time is listed at 5:30, 7:30 & 9:30 pm- depending on the day. Finally, the next day I found a number for one of the nurses there & was able to leave a voicemail. I received a call back today. When I relayed the extreme difficulty I had trying to reschedule an appt to this support staff/scheduler I received a chuckle & was matter of factly told it was normal that no one answers the phones after 4:20 pm since that is when they stop taking calls & refer everything to the "on-call" team. This was news to us! Then why bother listing their "open" hours as being a full hour past that time, 2 hours past that time & 5 hours past that time-- depending on the day? So in summary, the telephone triage system is VERY inconvenient to navigate, and usually results in long wait times and disconnects/hang ups. And patients should know that they stop answering the phones for non-emergencies at 4:30- regardless of their posted hours.

    I've been a patient here for a month and have been in a few times for ultrasound, PET, CT, and…read moreCT/tomo tests and then today to meet with the amazing Christina Lavin, genetic counselor. Every visit has been truly lovely. Each staff member welcomes each patient, introduces themselves, explains what will happen at each step in the process, and provides little things for comfort like a warm blanket while napping in preparation for a contrast CT. Always calm, smiling, comforting and attentive. All appointments have started exactly on time which helps relieve anxiety as there is no stressful waiting. The facility is spotless and so beautiful. It does not feel like a hospital at all. Nice cafeteria for a snack afterwards. Free parking, too. Shout out especially to Ms. Lavin for a really extraordinary and helpful educational session today. If you should have a need for a medical genetics consult I highly recommend Christina Lavin! And thank you to medical assistant Janice for the quick and painless blood draw today. The whole team here goes above and beyond for their patients. Thank you!!

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    Nancy W. Knowles Cancer Center - Endeavor took over & removed the TV in the cancer Ctr waiting area & replaced it with a sign.  Endeavor removed a comfort.

    Endeavor took over & removed the TV in the cancer Ctr waiting area & replaced it with a sign. Endeavor removed a comfort.

    Nancy W. Knowles Cancer Center - Entrance to the Cancer Center from the main hospital.

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    Entrance to the Cancer Center from the main hospital.

    Duly Health and Care - The waiting room

    Duly Health and Care

    2.0(111 reviews)
    5.4 mi

    Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

    Here I am again. Check-in was quick and easy. Staff were…read morevery accommodating as usual. This still begs the question: Why am I still not walking well on my own? Why am I still in so much pain? Well, I'm here getting an Electromyography (EMG). An EMG measures muscle response or electrical activity in response to a nerve's stimulation of the muscle. The test is used to help detect neuromuscular abnormalities. During the test, one or more small needles (also called electrodes) are inserted through the skin into the muscle. The test sounds worse than it is. Dr. Mercurio was excellent. I'm confident she will help. Our hope is to find out also why my left leg and foot are numb. I'm finished now and look forward to the results.

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    Duly Health and Care - Dude playing videos on speaker phone.

    Dude playing videos on speaker phone.

    Duly Health and Care
    Duly Health and Care

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    Loyola Medicine Elmhurst - physicians - Updated August 2026

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