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    Northwestern Memorial Hospital

    1.0 (1 review)

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    4 years ago

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    Pinnacle Hospital - A perfect holiday gift from a debt collector right after being laid off

    Pinnacle Hospital

    3.1(21 reviews)
    37.4 mi

    Just had an outpatient surgery here. The surgeon was great as well as the nurses. My only concerns…read morewould be registration knowledge is lacking, No one knew where exactly I should sign in. They seemed disorganized. My initial nurse wheeled me through the waiting area to have one procedure done instead of going in the halls behind the lobby . I was embarrassed because I was in a surgical gown at the time, when that procedure was done. A different nurse did take me back to my original room in the back halls to not create embarrassment. She said going through the lobby is quicker, but they should not be taking patients in gowns through there! The mammogram tech and radiologist were fantastic and the surgeon was also great! I was there a total of 7 hours when I was told it would be 5. Two procedures were done though and tHings run slow here, but they are thorough! I recommend it for outpatient care!

    Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

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    Community Hospital

    Community Hospital

    2.6(70 reviews)
    25.9 mi

    It's been a long 2 weeks. After the ER debacle at Silver Cross Hospital, my husband brought me here…read morewhere I was admitted for 7 days. Lumbosacral root pain is unlike anything I've ever experienced. The ER staff were top notch and worked hard to relieve my pain and admitted me to find out the root of the problem. Every nurse, technician, assistant, doctor, specialist, etc. was attentive and helpful. It was a neurosurgeon who discovered that a screw in my lumbar area is touching my sciatic nerve. There is nothing to be done about it as it's too risky. However, we are going to do extensive rehabilitation to build the muscle around the area. It will help to manage the pain. More about that when I begin the sessions. So, if you're looking for attentive, knowledgeable, and expert care, this hospital is the place to go. I'm grateful for everyone who helped care for me.

    I absolutely love this hospital. Excellent quality of care Every time we have had to go to…read moreCommunity Hospital in Munster, Indiana. Today, my Mom was scheduled for a colonoscopy. The procedure was performed by Dr. Chang and his superb surgical team/staff. All of the nurses were friendly, professional and attentive. Following the procedure; Dr. Chang came into the room and explained the entire procedure along with all of his findings. He is able to explain everything in layman's terms. Overall experience...5 stars.

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    Community Hospital - My husband looking a bit suspicious!

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    My husband looking a bit suspicious!

    Northwestern Memorial Hospital - hospitals - Updated June 2026

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