Walked in for my daughter 21 st birthday aka "the gift" Robin did an incredible job. But that was…read morenot the end of her service offered to wrap it up and took my stress away

Again, love love this place!!! Excellent service for repairs of my jewelry. Sue G. is always…read morehelpful. Love the variety of jewelry they sell !

My husband and I went here to look at engagement and wedding rings almost 2 years ago now. Mark…read morelistened to what we were looking for and stayed within our price range. He was so nice to work with. He understand our needs and met them. I have a beautiful 1/2 ct pear engagement ring with custom bands and he's very accommodating when it comes to making appointments. If I ever have any issues, he always tries to get them resolved right away. I'm really glad we went with Diamond By Appt. -Kyra R

Awesome job resizing my ring and quick service. Will definitely be back if I have any other jewelry…read morerepairs.

An adorable shop with local made gifts and goods. Great place to pick up a little something to…read moreremember your trip.

The place to go for handcrafted treasures made close to home. Highly recommend you visit if you…read moreplan to be in Wausau. The collection and variety of products available is impressive. Merchandise ranges from hats and sweatshirts to homemade jewelry, candles and epic prints (scope the Supper Club map in my photos!) There are even edible treats like Maple Syrup and things for the little ones to like a fish fry tee. I left with a cozy Wisconsin hoodie ($40) and my boyfriend purchased not one but two Wisconsin hats ($35 each). This place has something for everyone and is an incredible way to support small and local business at the same time. Take your time perusing the very clean and thoughtfully curated spaces throughout the shop. I plan to return closer to the holiday season with my Christmas gift list in hand! Masks are required in the shop and sales associates also wore masks. Staff was dusting and cleaning when we visited. A+ on the cleanliness scale. This place was sparkling!

I dropped off my ring to get fixed and cleaned on October 20. On November 22. It was finally ready…read moreto be picked up. When I dropped it off they told me a week and a half. More than a month later it was finally ready! I also thought it was weird that I never got a receipt that they took it. When I called and asked about the ring, they told me they hadn't done anything with it yet but it had been 2 1/2 weeks already. When the person who is going to pick it up for me came a week later to check on it the store couldn't find it. They looked in the store couldn't find it. And then they went upstairs and looked all over and couldn't find it. "Oh, it must be at the jewelers getting fixed." They weren't positive. It made me wonder if they even sent it yet. I friendly gathering back, and it looks very nice, but it's definitely not of taken this long. I definitely will never go back to this place ever again, and I recommend nobody to ever go there for anything!

One star because I can't give it zero. I dropped a dress watch to have the clasp/band…read morerepaired/replaced- at which time I explained the issue and showed them the partially broken clasp. They said their watchmaker would come in the following day and took my number so he could call if needed. After two weeks I got a call that the watch was done - only to find out that they didn't fix it and the watchmaker supposedly said it was working fine. If they can't communicate with their watchmaker, and he failed to call me to clarify the issue... WTH? Absolutely horrific customer service, follow up and communication. Can't imagine them doing anything good. They responded poorly when I explained that it wasn't fixed - and even partially tried to blame me for not explaining what was wrong when I dropped it off. If the watchmaker couldn't see that the clasp was broken, then he didn't even look at it. Seriously don't bother.

Great service, great people, great warranties, great product, great prices. Friendly staff that…read moregoes above and beyond to provide excellent customer service.

I spent thousands on a ring. In one year had 2 diamonds fall off. Customer Service is…read moreunsympathetic & atrocious. Do not purchase from Kays. Once they have your money, you are less than nothing to them.