went to get my income taxes done and the woman working in the Crosslake office was very rude, I…read morewould not recommend this establishment.

Jake Roggenkamp and his staff do excellent work to complete my tax preparation. It is just a…read morematter of a couple weeks to completion. Reasonably priced. Thank you.

Locally owned-excellent service at a fair price. These people are very professional and…read moreknowledgeable. They go the extra mile to get things done correctly and in a timely fashion. Have used their services for years and have never been disappointed.

They are never open. I don't know how they keep any clients. They will post a sign with specific…read moredates that they are closed but then will close before those dates. They close at any random time and it makes it very difficult to get any information from them.

Warning: Incompetent. It was so bad I'm considering filing a complaint with the Minnesota Board of…read moreAccountancy for substandard work and negligent conduct relating to services. Hopefully, something can push them for corrections because incompetence on tax prep like this can significantly and negatively impact personal and business lives. We submitted information packages for business and personal tax prep services 6 weeks before the business filing deadline and 11 before the personal filing deadline. There was poor communication from the start. And I'm far from a CPA, but I found significant mistakes in the draft tax preparation when we finally got them, including transcription/typo problems and even information missing in returns that were provided in the documentation sent in our submittal package. Even after sending back questions and notes for corrections, subsequent drafts had entire forms and sections missing (30 pages missing) and additional major mistakes. Slow and poor follow-up pushed us up against the filing deadlines for business and personal returns and eventual extension filing. After many follow-ups and questions on the issues, Jake Roggenkamp quit less than a week before the filing deadline. After failing to respond to or correct errors, his excuse for quitting was, "This is clearly not a good fit." In the long run, it was clearly good for us that he quit. The follow-up firm we hired during the extension period found additional major mistakes. A follow-up with a fellow business owner that referred me to this firm told me that he had also moved on from Roggenkamp and Associates because they had failed to file their quarterly payroll reports and send in their payroll withholding! Mistakes like these are costly in penalties, interest, and reputation! But this review serves as a WARNING to others considering Roggenkamp & Associates. As of this year (2023), I strongly suggest looking for other professionals for accounting or tax services.

Roggenkamp and Assoc is not a competent, trustworthy firm. Under no circumstances would I recommend…read morethem. Jake received my business information in February and the taxes were filed in October on the deadline day for extensions. When I asked to see them before they were e-filed, I was told they had already been sent. Later I discovered they were not correct. All of the incorrect data flowed into our personal returns, so they were incorrect. Since we had property in Iowa, the Iowa return was filed 6 months late. He refused to return calls and did not answer questions about estimated taxes. All of this resulted in about $45,000 in fines plus the costs of having everything redone. There is no excuse for this level of incompetence from a CPA. By all means, filed your information with Minnesota Board of Accountancy.