terrible, they screwed up our Alaska trip no one picked us…read moreup at airport. then our first tour for Bear viewing was screwed up again, agent did not have it booked. our entire itinerary was incorrect from what we booked and paid for. in fact the Kenningston printed itinerary was wrong. This was a very expensive trip for 3 people. Do not use them.

Just have to say are cruise and land package went so smoothly because of Cindy. From the minute we…read moregot into the airport until the minute we got home. We wanted to spend a night in San Fransisco on our way to Honolulu to see Alcatraz. The hotel was amazing, and it was within walking distance to the Alcatraz ferry and San Fransisco's Pier 39 where we enjoyed an awesome view of the waterfront When we got to Honolulu the next day, we took a private car to the pier and got beautiful lays the early check-in for the cruise so that we could go to Pearl Harbor. It was such an overwhelming somber tour. The cruise went without a hitch, if you want to really see Hawaii make sure to take the cruise around the islands so that you can be sure to see everything Hawaii has to offer. I would recommend the sunset view from Haikulike Crater tour as one of the Viator tours but bring a coat, it gets extremely cold by the time you ravel to the 10,000 ' above sea level crater rim it is very chilly! And my kids loved Viator's private surfing lesson. The entire trip went without a hitch which we can only attribute to Cindy's hard work. We will be sure to use Cindy and Kensington Travels on our next family vacation.

as a aaa member , I walked into the office and was immediately met by an agent who took down the…read moreplaces I wanted to go, and I had the trip tik in my hands the next day, via mail. Love them! pat

Let me just start by saying I wouldn't even think of booking a vacation without using 4 Seasons…read moreTravel Bureau of No. Arlington. I have booked many trips with this establishment and Charlene goes above and beyond for all my needs. On a scale of 1 to 10 I rate this business a 15. That's how much I have faith in booking my vacations.

Very unprofessional business for community. After the…read morepayment they don't want to help with any thing. I have requested 3 sits together. They said they will do it. When the time came they were showing excuses that they can't do it, because I suppose to call at 10 am in the morning but I called at 11am. I suggest people to stay out from this kind of situation.

Friendly service. Very helpful. I've used this travel agency for 2 years now and they've been very…read moreaccomodating with very complicated travel planning (6 people traveling together, with 3 different return dates). They've found prices competitive with online sites and better timings to boot. And they're open late. Great for Jackson Heights residents. I recommend!

While I'd love to give this service a full 5 stars, unfortunately I can't!…read more NJ Ride has an easy-to-use online booking process via their website, you instantly get an automated booking confirmation email and they have reasonable price estimates compared to other companies in the area.  I would've liked a bit more communication upfront before our ride day, I sent an email and it went unanswered until I called them directly, but maybe that's just because I like over-communication (you can never communicate too much in my book).  Our drivers both ways were fantastic, the vehicles were new and clean, spacious and comfortable. The one caveat I will mention and the reason I can't give them a full 5 stars: For any pickup rides from the airport, they will charge you a good amount for a "wait time" and this will include any time between your scheduled arrival time and the time it takes you to get your luggage and get outside to the driver.  As anyone who travels knows, sometimes this process takes FOREVER, given most of it is out of your hands and entirely reliant on the efficiency of the airline/airport staff.  And in this instance, we had to wait a long time for them to bring up our family's stroller and then it took a very long time for them to start pushing out luggage at baggage claim in order for us to collect our luggage.  I'm also pretty sure the driver didn't track the actual departure time and had gotten there too early before we were actually due to arrive, and so that time was also counted as "wait time".   To make matters worse, they added on the wait time charge but I only knew about it after seeing the final charge on my bank statement - meaning they changed the price from the original estimate, but did not send me any kind of update notifying me of that prior to charging me.  So proceed with caution, especially if you're doing an airport pickup - don't leave them waiting too long and if you do expect an additional $80 charge tacked on.  Good luck!

I had what I thought was an unfortunate experience (my one and only) with this company. On Aug 2nd,…read morebooked a ride from the NY Cruise Terminal to Newark Airport - I received an email in response, simply saying "ride requested" and detailing the terms. We were on a cruise, and having not heard anything, about 4 days before our scheduled pickup on Sept. 19th, I emailed to ask about a confirmation since I had hear nothing. The reply was that they were unable to provide the requested service, which left me scrambling to find alternate transportation. I have no record of them (Matt) attempting to contact me prior to my inquiry to let me know that I did not have the requested ride, and it seems to me that they should provide reasonable advance notice.

Regarding Tom Nero's response to my post from late June, Tom should pay attention to his client…read morewho was left standing at a check in desk (in a foreign country no less) and whose client then had to wait 3 days until his agency sent confirmation of the reservation. Tom's attempts at scapegoating others for HIS agency's negligence is appalling. In addition, Tom should not make offers of compensation when he has no intention of keeping his word - his failure to keep his commitment and then duck & doge my follow-up calls (that he now spins as harassment) is over the top. I was well within my right to alter MY vacation plans 2 days prior to departure (not 24 hrs as Tom indicates, a mistruth). The fact that I remained at the resort and used the resort's facilities are moot since I was SUPPOSED TO BE at the resort...such a comment by Tom is absurd and laughable. Resort personnel were gracious to make a room available when in fact they had no paperwork/reservation from Avenue Travel. Not only did Avenue Travel put me in an embarrassing position at the Resort, but my humiliation continued as I had to stop by the front desk for 3 consecutive days to inquire if Avenue Travel processed the reservation. Having to do this impacted 3 days of (what was supposed to be ) my relaxing 7 day vacation. Upon my return home, I contacted Tom. He was apologetic, committed to monetary compensation and provided his cell #. When he failed to follow-up with me, I placed calls to both Tom's office/agents and then his cell...interestingly, my calls and messages went unanswered until I placed calls to him from another number). Tom copped attitude, reneged on his offer of compensation using the excuse that I "didn't book a cruise through his agency several years ago"....as if that has any bearing on his commitment of compensation for the embarrassing position I was put into. One could argue that Tom seemed to be engaging in some vengeful tactic. Tom, as the owner of Avenue Travel, has taken no responsibility for his agency's mistake. If there was some accounting issue as he claims, that issue was at their feet, not mine. Moreover, I am not aware of 5 office staff involved in my reservation (and if there were, it goes to show his office's incompetency in needing that much staff to handle one reservation). I can understand oversights occurring; however, I expect that oversights are compensated for when a client's vacation is impacted. My choice of using Avenue Travel was clearly a mistake and it turned into one problem after another. Mr. Nero and his partner would surely benefit from a Customer Relations seminar, and sadly, he doesn't seem to comprehend that their customer's experience can be the best or worst advertising. Coincidentally, I sincerely question the positive reviews written after my initial post.

Great to deal with nice people! They handle all of my travel needs ! Dawn is very nice professional…read moreand very knowledgeable!