I had what I thought was an unfortunate experience (my one and only) with this company. On Aug 2nd, booked a ride from the NY Cruise Terminal to Newark Airport - I received an email in response, simply saying "ride requested" and detailing the terms. We were on a cruise, and having not heard anything, about 4 days before our scheduled pickup on Sept. 19th, I emailed to ask about a confirmation since I had hear nothing. The reply was that they were unable to provide the requested service, which left me scrambling to find alternate transportation. I have no record of them (Matt) attempting to contact me prior to my inquiry to let me know that I did not have the requested ride, and it seems to me that they should provide reasonable advance notice. read more

I really don't enjoy leaving negative reviews (I always write positive ones), but I had a bad experience with NJRide. I booked online on their website on June 29th, and received a confirmation email. My ride was going to be from Elizabeth, NJ to the Manhattan cruise port on September 4th, this upcoming Labor Day. I was advised in the NJRide confirmation email, that as it got closer to my travel date, they would assign a driver. On August 24th, I received an email that NJRide could not accommodate my request for a ride, because it was a holiday weekend, and they were fully booked. There was no notification that they were fully booked before this email. I knew it was a holiday, which is why I booked in June, over 2 months before I needed the ride. If everything was already fully booked on June 29, why wasn't I immediately notified of this fact. This Company notified me almost 2 months after my car reservation confirmation mail, and 1 1/2 weeks before my trip, that they would not be able to provide the service. This is very unfair. No apology or explanation at all. I get that things happen (no drivers, company turmoil, website issues, etc), but at the very least be courteous and professional enough to apologize or explain when you have clearly dropped the ball. I should have read past the positive reviews of NJRide to other reviews where other customers have had this same problem with this company. This company is not dependable. read more

While I'd love to give this service a full 5 stars, unfortunately I can't! NJ Ride has an easy-to-use online booking process via their website, you instantly get an automated booking confirmation email and they have reasonable price estimates compared to other companies in the area.  I would've liked a bit more communication upfront before our ride day, I sent an email and it went unanswered until I called them directly, but maybe that's just because I like over-communication (you can never communicate too much in my book).  Our drivers both ways were fantastic, the vehicles were new and clean, spacious and comfortable. The one caveat I will mention and the reason I can't give them a full 5 stars: For any pickup rides from the airport, they will charge you a good amount for a "wait time" and this will include any time between your scheduled arrival time and the time it takes you to get your luggage and get outside to the driver.  As anyone who travels knows, sometimes this process takes FOREVER, given most of it is out of your hands and entirely reliant on the efficiency of the airline/airport staff.  And in this instance, we had to wait a long time for them to bring up our family's stroller and then it took a very long time for them to start pushing out luggage at baggage claim in order for us to collect our luggage.  I'm also pretty sure the driver didn't track the actual departure time and had gotten there too early before we were actually due to arrive, and so that time was also counted as "wait time".   To make matters worse, they added on the wait time charge but I only knew about it after seeing the final charge on my bank statement - meaning they changed the price from the original estimate, but did not send me any kind of update notifying me of that prior to charging me.  So proceed with caution, especially if you're doing an airport pickup - don't leave them waiting too long and if you do expect an additional $80 charge tacked on.  Good luck! read more

I used this service every single day for the 2 weeks I was staying in the Woodcliff Lake/Montvale NJ area! My driver Matt was absolutely amazing! He was always prompt, dressed very nicely, & he was also extremely friendly & professional! The cars & SUV/vans were spotless & gorgeous! If you chose a SUV/van or a coupe with NJRide.com I promise you will not be disappointed! I could not believe how affordable I got this amazing service in such beautiful rides for! I cannot wait to come back from Syracuse back into the area & use this safe & amazing service again!!! read more

I called NJRide.com the day before my son and daughter-in-law were coming home from there Honeymoon. I spoke with Matt, who was very nice and helpful. The driver was at JFK promptly and called my son to let him know he was there. The driver was courteous and drove them home safely. I would recommend and use this company again. read more