During the severe storm on July 21, 2026, the rear room of my home sustained significant water…read moreintrusion due to a roofing failure. The volume of rainfall was so substantial that the gutters overflowed, allowing water to back up and penetrate the roof system. By the time I discovered the issue, there were approximately three inches of standing water on the floor. Fortunately, I only lost a few boxes of documents. My first instinct was to search Google for roofing contractors. I proceeded to call the companies that appeared in the search results. The first five calls were answered by AI systems rather than actual people. On the fifth call, I finally reached a live person, but it quickly became apparent that she lacked the experience to handle the use of a phone. so I ended the call. My sixth call was to Fairfield Roofing, and I only wish I had found them sooner. Had they ranked higher in the search results, I would have saved myself considerable time and frustration. The phone was answered immediately by a real person, Sal, the owner. I explained the situation, and without hesitation he said, "I'll be there tomorrow morning at 9:00." The next morning, Sal arrived exactly on time with his crew. After inspecting the roof, we discussed whether the damage could be repaired or whether a full roof replacement would be necessary. Rather than trying to sell me an entirely new roof, Sal proposed a repair solution that only someone with decades of experience would have identified. It was practical, cost-effective, and exactly what the situation required. As someone who owns multiple properties and routinely manages construction and renovation projects, I have a solid understanding of what constitutes fair pricing. Sal's proposal was more than reasonable. I told him he could get to work immediately and we sealed the deal with a handshake. Over the next six hours, his crew reframed a section of the roof, eliminated a problematic gutter configuration, tied the new construction seamlessly into the existing roof, installed the necessary copper flashing, waterproofed the entire area, and completed the shingle installation. The finished product is exceptional. You cannot tell where the original roof ends and the repair begins. More importantly, the leak has been eliminated. The entire experience reinforced something I believe many businesses have forgotten: customers want to deal with knowledgeable people, not automated phone systems. While Sal was working at my home, his phone rang constantly. He personally answered every call, addressed each customer's questions, and scheduled inspections--many within 24 hours. That level of accessibility and responsiveness is increasingly rare. I'm not suggesting every customer will receive service within 24 hours, especially during busy periods or after major storms. What I can say is that Sal clearly makes every reasonable effort to respond quickly and treat each customer with urgency and respect. Based on my experience, Fairfield Roofing has earned my business for future projects, and I would not hesitate to recommend them. If you're calling roofing companies and the first thing you encounter is an AI answering service, consider what that says about how the company prioritizes customer service. In my case, the contractor who answered the phone himself was the one who delivered exceptional workmanship, honest pricing, and outstanding service.

Did arrive quickly on my first call requesting an estimate, while I was at work, but did a repair…read moreand charged me $550 with no estimate or approval. Texted me a picture of guys on the roof after they had left. Would not give me an itemized invoice without me paying extra. Invoice I was emailed says, "for work done"! Repair didn't work and when he came back to "tar the valley at no charge", didn't actually do anything. Changed his story quite a bit but I have a text chain showing the original conversation. Not the company to choose of you want honest communication or any details. Became accusatory quickly. Not professional. "I don't know exactly what you're looking for. I mean I sent a photos with a few narrow holes that were there, and in the area that the nails were in and the method that was used to repair the holes if you're looking for something more for If you're looking for something more formal on letterhead, I could write a report on on the letterhead with the photos and be specific about exactly what method was used and everything to repair the holes but there's a $450 charge for that"

Juan has a great business with very competitive pricing. The best part of have a new roof installed…read moreby JM Roofing is the thoroughness and attention to details. They kept worksite very clean throughout the week long installation. I highly recommend Juan and his crew.

Juan Matute is one of most professional contractors we have ever used on our circa 1905 home. He…read moreis reasonably priced, thorough and reliable. Personally, Juan is one of the nicest people I know! He's funny and relaxed which makes the business relationship easy. I highly recommend JM Roofing & Siding.

Review updated I…read morehired Spotless Gutters for a $1,600+ gutter cleaning and house wash. I specifically instructed technician to remove my gutter guards and set them aside next to the house because he said they didn't have time to reinstall them. I never authorized anyone to take them off my property. When I got home, every gutter guard was gone. The company initially told me there was "nothing they could do" and falsely claimed that my wife and I had approved their removal and disposal. Only after I pushed back did they admit their technician still had them. What followed were multiple broken promises and three failed attempts to return my property, including sending a technician out who performed another gutter cleaning instead of returning the guards. When the gutter guards were finally returned, they were damaged and unusable. Replacing and reinstalling them will cost approximately $2,000-$3,000. To make matters worse, I specifically instructed the company to clean the downspouts as part of the service. After the first significant rainstorm, the downspouts backed up all the way through the drains and overflowed, showing the drainage system was not functioning properly after the work they performed. After paying over $1,600 for professional gutter cleaning, I expected the gutters and downspouts to drain properly--not back up during the first storm. I had to go out multiple times to tap out all the debris from the downspouts. As if that wasn't enough, the company later recharged my credit card for the same $430 partial refund they had already issued. I never authorized this new charge. I have reported it to my credit card company as part of my ongoing dispute. This is now the third time I've used Spotless Gutters, and I deeply regret ever trusting them again. Between removing my property without permission, making false claims about authorization, damaging my gutter guards, repeatedly failing to keep their promises, leaving my drainage system backed up, and attempting to take back a refund by charging my card again, this has been the worst customer service experience I've ever had. I have filed a credit card dispute and a complaint with the Better Business Bureau. I strongly recommend avoiding this company. My experience was one of damaged property, poor workmanship, broken promises, and unauthorized charges. I will never use Spotless Gutters again.

This company is incompetent at best when it comes to customer service. Our address states that it…read moreis North not South rd. Two years in a row they have charged us and said they must have cleaned the wrong gutters. Mind you, our property is well marked with large numbers and a huge blue mailbox and a wishing well type of well in our yard. We had to call multiple times. They said they would come back each time. Then they lied three times and said they completed the work. Three months later I still get texts that they are coming. Meanwhile one of our new windows and side of the house is being damaged due to the back up in our gutters. The window guys have come twice in the time that Spotless gutters has been leading us on. Please do not make this same mistake and book them.

I recently hired Beachside Roofing and Siding to to replace the roof on my home in Norwalk. I am…read moreusually skeptical when working with contractors, but as this company was highly recommended by a friend, I decided to give them a try. I can say that this is probably the best decision I have made in terms of making repairs on my house. These guys showed up and completed the work within the agreed schedule. I am very happy with the results. The owner is very easy to work with and was always available to answer questions. Very, very professional. I'd definitely use them again.

Rick's Main roofing did a fantastic job during the storm last week we had a roof leak they came…read morestopped the leak and came back to repair the next day. Very knowledgeable, quick and efficient. Thank you guys! Would highly recommend!

Hired Ricks Main Roofing in 2024 and we have regretted it ever since…read more The poor quality of the work resulted in numerous issues that required correction and replacement of various parts of the roofing. Getting them to respond to improper work is a huge challenge. Over this winter, we had a serious problem of ice damming and water pouring into our family room, causing thousands of dollars in interior damage Rick's office staff is courteous and friendly, but that's where it ends. The owner, Rick, is a no show and his field manager is great at pretending to care. Lots of broken promises Without constant calls and continual badgering, you will get nowhere when it comes to them honoring their labor warranty. Among all of the other false assurances, we were told multiple times that they would contact GAF, the manufacturer of the roofing materials on-site inspection of their roofing job. That never happened. Here are some pictures of the water leaks and damage from last winter. Don't fall for the promises. Take a look at the pictures of the lousy roof job and the interior damage caused by the subsequent leaks into the family room and judge for yourself. More pics to come.

A great locally owned roofing contractor. I would recommend them highly! Very professional, quality…read morecraftsmanship, and they get right back to you with any concerns you have. A+

Meillennails Roofing did a great job replacing my two car garage roof. I had looked at many quotes…read moreand contractors and found that they were the real deal. They are a certified roofer by GAF shingle company and that is a big plus for guarantees on the roofing work. I would certainly use them again and recommend them to anyone who needs quality roofing at a reasonable price.

Great work from this company very prompt and very excellent work and they cleaned up very good and…read morethe price was awesome......

Hi all had Kerigan's roofing replace my whole roof did a excellent job very hard workers and…read morecleaned up to the best excellent company I highly recommend them you will not be disappointed PG valley area Connecticut

What a pro outfit ! The workers were polite and extremely professional, Matt came by explained…read moreeverything, what they were going to do and why it's done that way . He beat the next closest price by a LONG way ! The house looks Great ( people have been stopping by anybody outside and complementing) , and the yard looked better after the job was done and they cleaned up . TOP NOTCH ! ! !