Had my first violin lesson with Sarah and could not have had a better first experience. Had…read morerecieved a violin rental through another RI business and was significantly disappointed by the state of the instrument I was sent. Ended up renting a used violin from Rick's and couldn't be happier. Highly suggest this store for your lesson and instrument needs!

My daughter has been taking guitar lessons her for over a year. She loves it and has learned a lot!…read moreHighly recommend

I bought a small amp here a couple months ago. I thought it was a new amp. Turns out it was used…read more Stopped working after a week. I called and let Al know what was going on and he told me to bring it in. The hours are not reliable since I tried coming in a few times during business hours to find out they were closed. I went over today and he tried my amp and saw that it wasn't working. He tells me he can give me $50 back towards a purchase of another amp. I questioned why I wasn't able to get the full amount I paid which was $75. He told me he was unable to. He could have it shipped out to get repaired and that would take a couple months. The new amp he had for me to purchase I would have to spend another $50 dollars on. I was so confused why he wasn't just giving me the $75 dollars that I spent towards a new amp I would purchase in his store. He told me that when things like this break you get them repaired, the store just doesn't give you a new amp. A questioned why it made sense that I spent $75 dollars on what I thought was a new amp and to find out it breaks within the first week and I, the customer, have to lose out on $25 dollars, AND have to buy another amp for an extra $50 dollars, AND at a store that just sold me a defective amp and basically said "too bad so sad". Towards the end he was yelling at me and said he wasn't doing anything at all for me and I left with my broken amp. He got very emotional and couldn't hold up his own when being questioned about the quality of his products and customer service. As I walked out I said "I heard you guys are closing?" he said "yep we are after 64 years" and I said "I can see why." To that he said "have a great day!". I go to another place for my guitar lessons and they are wonderful!! And they said they'll fix my amp.

What a cool store. As a lifetime musician, it was fascinating to see new product along with…read moreold-new stock of stuff you cannot find anymore. Guitarist will love it, Drummers will be crazy over all the stuff they have. Check them out!!!!

Just had an amp serviced by Greg at Cranky's, he did a fantastic job as usual and reasonable price…read more Very happy with Cranky's, can recommend.

I am in LOVE with this guitar again! This Strat+ was purchased new 25 yrs ago and survived decades…read moreof gigging/jamming but eventually developed serious tuning and intonation issues. I all but gave up on the thing until my friends told me about Cranky's. For a very reasonable fee, Greg worked on the frets, tremolo, tuning heads, saddles, and gave it a thorough cleaning. She now plays BETTER than in 1995, and I'm happy to report has taken its place as my main axe again! As far as I'm concerned, this is the only place that I will trust with my dearest guitars. Many thanks to Greg!

Came in for strings. What a shop. So many beautiful, high quality guitars. Price for strings was…read morereasonable and I'll be back. Wish they had lessons.

I went in to buy a new Martin acoustic, but the staff's bored snarkiness made me think they learned…read moretheir social skills in high school, and stopped there. The good news is I bought exactly the guitar I was looking for, the bad news (for them) is that I bought it at a different guitar store that had much better service.

by far the best guitar shop. the custom guitars are absolutely stunning and built perfectly. the…read morecustomer service is exceptional. the axe palace team are professional and very knowledgeable. their set ups are on point. i recently purchased an ml and its at another level. the solid color mls are perfect. no other shop sells these amazing guitars.

Recently traded in some gear and got some new gear. Since Covid, I've bought 3 amps, pedals,…read more neural DsP and about 8 or so guitars. Best store around. Staff always super friendly and helpful. Whoever sets up guitars there is great! Ask for Victor...super knowledgeable and always very helpful. Love this store.

George is an incredibly talented and awesome teacher. He has helped me progress from an absolute…read morebeginner on guitar to being able to break down sounds and practice on my own independently. I would highly recommend him for anyone looking to begin or advance their musical talent.

Had a very nice exchange and series of conversations with Natan from Falcetti which lead to a…read morepurchase. Highly recommend.

An experience of high quality from start to finish. Having visited a number of show-rooms in…read moreseveral states on my piano search, I feel that Falcetti's provided excellent service that I cannot help but recommend to others. Here is why. *Pre-Purchase* The instruments in Falcetti Pianos showroom are in consistently excellent regulation, voicing and tuning (this consistency is not present in other showrooms I visited in various states). Making an appointment was easy and once there I was able to take my time with the instruments, alone in the showroom. On his own initiative, Conner even turned off the AC to create a listening environment to get to know each instrument's nuance. The opportunity to really LISTEN this way is itself worth the price of entry. I found the staff at Falcettis to be more like resources and less like sales-people: they gave me generous time and space to get to know the instruments without any sort of pressure. When I had questions, Conner and Jake were quite knowledgeable, and I feel I learned from them. *Purchase* When I found a pre-owned instrument with which I feel in love, I was offered the opportunity to place a fully refundable deposit to hold the instrument while I visited other showrooms and played other pianos. Again, no pressure. Once I was certain that this instrument was for me, Conner was extremely helpful not just in arranging the purchase but also in helping me source an artist bench at an incredible price, arranging to move my current instrument at no additional cost and arranging a tech to come and re-install a Dampp-Chaser humidity system (that we use as a sort of humidity insurance along with ambient humidification) at no additional cost. At each turn, I was met with generosity and a helpfulness that turned what could easily have become a cumbersome, complex process with many moving parts into something that was, simply, easy. *Move* The moving team communicated in a timely way, was timely (they completed their work ahead of schedule) and, again, made the entire operation easy. Omar, Falcetti's tech who came to reinstall the humidity system on the new instrument was excellent. Timely, did excellent work. A pleasure to work with him. Overall: I am so happy, and thankful, to start what I am certain will be a long-term relationship with Falcetti Pianos.