One star is generous. Was given a detailing job as a gift. They no-showed not once, not twice, but THREE times. Throughout the whole ordeal, there was zero communication from the company. A total of nine hours without the use of my car waiting for these hucksters. Give your business to a more deserving company. read more

Don't buy the Groupon!!!! I'm sure they are good people and probably do a good job, but they should not have signed up for Groupon if they can't handle the amount of business that comes with it. Long story short, I bought two Groupons for two details and never ended up being able to get either one done. First, you never get to talk to anyone even if you have an issue. They don't answer the phone, don't call back, it's crazy. Making an appointment is extremely difficult and done over email even if you call/text them repeatedly. When I finally had my appointments, both were cancelled last minute (once they didn't notify me until an hour and 15 mins after they were supposed to be at my house!). Even on the reschedule dates, they never showed, not texting me until after my appointment time had passed. There was always an excuse, but I just couldn't take the chance and spend anymore time waiting around for them to hopefully show. Luckily Groupon refunded my money. read more

I bought the Groupon for the Platinum interior and exterior detail. I had been trying to do the upkeep for about six months on my own and I was not the best... I needed professionals. I purchased the Groupon and emailed the company to schedule the detail (Pros and Cons below). Bottom line, I am satisfied with the service I received and the convenience of having them come to me. I would recommend this service. CONS: - Scheduling was a ways out; I guess they are pretty busy. It was about three weeks before I could be booked - No website to research details about the company/services etc. PROS: - They come to you - HUGE plus for me - With the Groupon deal, the price was comparable to a Detail shop that you would have to take your car to and figure out logistics of transportation - They seem to have an organized calendar reminder/notification system. Works for me. - They did a great job! read more

It was a back and forth to get an appointment. Then they cancelled on me a week before the appointment, texted me at 3:30am the morning of to tell me we were back on, and acted surprised when I said I couldn't do it. We rescheduled, confirmed several times via text, then I'm told 30 minutes after my time slot it's been cancelled. I understand mechanical failure (reason they cancelled on me) but that's no excuse for terrible communication. How you do one thing is how you do all things. read more

I bought a Platinum package off of Groupon for an interior and exterior package, spending $140. I had made an appointment at 1pm on a Friday (their first availability 4 weeks out due to their 'busy schedule'). Couple of days before they sent a calendar invite for a 5 hour window. I have a small car which did not need 5 hours and I also only had a couple of hours for them to complete as I was leaving on a trip. This had all been communicated to Robert via email. Day of they do not show up. I call 5X times without response during working ours and email just as many without reply. I waited 4 hours for them and they no showed. I continued to email/call them the following week without any response. I eventually got a trade in from Groupon because of it. DO NOT WASTE YOUR MONEY and TIME. Seems like I am not the only one on this issue.... learned my lesson that next time look at yelp before purchasing. read more

DO NOT PURCHASE THEIR DEALS ON GROUPON OR LIVING SOCIAL. I wish I had written a review on LivingSocial before requesting my refund, but posting here to continue letting prospective patrons know that these people are completely unresponsive. This company is a complete scam as far as I'm concerned as they did not reply to a single email I sent them, did not answer the phone or voicemail I left earlier this week, and now their voice mailbox is full. read more

Ugh! I should have read these reviews first. How are these $4!+$ still in business. Like the other reviewers I had an appointment scheduled. The appointment time came and went with no email or phone calls to let me know they weren't coming. I called and emailed them and they never responded. AVOID AVOID AVOID! read more

We hired NOVA Eco Detailing to fully detail our Volvo XC60 and were extremely impressed with their professionalism and quality of work. My past experiences with detailers left me wary of greasy armor-all coated steering wheels and lingering chemical smells that take weeks to dissipate. NOVA Eco, thankfully, didn't do any of these things. They left my vehicle looking better than the day I bought it and without any harsh chemical smells. They also showed up on-time for the appointment and finished in a reasonable amount of time, saving me from blocking off an entire day to drop it off at the local car wash. If you live in Northern Virginia, you really can't get better quality or value than you can with NOVA Eco Detailing. read more

I purchased a Groupon to try out NOVA Eco Detailing and I am so glad that I did. I never had my car detailed in the past so was not sure what to expect, however, Paul was amazing!! My car is an older model (2011) and I bought it used so it wasn't in the best condition - however, when Paul was finished, it looked "like new". I did have a little difficulty in scheduling and rescheduling my appointment, however, it had to do with the weather cooperating (as I do not have a garage) and Paul was very flexible with rescheduling my appointment. He even honored my Groupon past the expiration date because of the weather. I LOVED the fact that they come to you. I was able to have my car detailed at my workplace, talk about convenient . . . This is a very small business, so I felt good in supporting the "small business owner". Thank you so much, Paul!! read more

I bought a Groupon so got the gold package deal and initially thought it was great and that Paul had done a great job but it is in the name DETAILS...Unfortunately there are a number of details that were not done very well for my $125 package.. notably inside my gas cap was filthy not even touched is it needed some definite attention the top of my 4Runner back door gate was not cleaned at all also door jambs around the four doors of my 4Runner were not very clean the hood also around the outsides had not been very well cleaned and the interior definitely got a b grade on the cleaning as there were a lot of noticeable marks and blemishes left on my dashboard and my console. Will look elsewhere in the future buyer beware. read more

Terrible experience with them. I set up an appointment for a car detailing with them twice, and both times they failed to show up or even call to let me know they weren't coming. I tried repeatedly emailing and texting to get a hold of them to no avail. I wasted an entire day waiting around for them. This is not the way a proper business is run, and hopefully they'll be run out of business soon. read more

DONT BUY A GROUPON AND DON'T EXPECT A CALL BACK TO SCHEDULE SERVICE. I would love to lead a great review. Bought a groupon and planned on getting more services than what the groupon covered even. After spending my money on the groupon I tried for a week straight to get ahold of them (called multiple times a day left many messages), emailed, and was never called back. I even made it known I wasn't in a hurry I would just like to get something in the books. Don't waste your time or money on a groupon because this place will never get back to you. Such a pain in the ass and waste of money....Still waiting for groupon to refund my money so I can pay to have someone responsive to detail my car. Thanks for nothing! read more

NO-SHOW! Purchased Groupon and scheduled an appointment 1+ months in advance, received a calendar invite for the appointment. Did not get a further confirmation email or notice. They were a no-show on the day of the appointment. No phone call, no email, no text. read more

Called over 7 times and emailed 5 times with NO answer or call back after purchasing a $160 groupon. This was over a 5 day period. Absolutely terrible and I would NEVER reccomend this "service". read more

Simply rude and inconsiderate. I asked a simple question that would help me fill out their required form prior to service. Initially, I'd asked a couple questions regarding an add-on service (clean steam of fabric seats to be exact), and when I'd made up my mind, I asked Paul Roberts, do I need to come to your location/business or does your technician come out to where I am? If so, where in Rockville or what location would work best for you? Some detailing businesses come to the customer. Paul rudely dismissed me, a new customer, by saying, "we cannot accommodate your request." Later on he said, "No sir. Because you had asked many questions and considered other services and you have no answered the first question I have asked you. You have taken 10 days to decide. I do not have time to waste on a non-scheduled customer." #1. They schedule you so months ahead, months later than an appointment you make with a specialized physician. #2. Of course I'm going to have questions, especially if I'm getting additional service done to my car. #3. Of course, I'm going to be doing my own research - you bet! #4. They are not the only ones that are busy; I have my own operations to manage. They say we are happy to answer any question that you have! But cannot help me answer a question that is part of their questionnaire. Basically, they don't want to deal with anything, nothing and a great customer - because I'm a waste of time - for no good reason. read more

I called this past Friday and left a voicemail during business hours, to which no one called me back. I called again Saturday when they opened and left another voicemail, and still no one called me back. I called AGAIN this morning and got the voicemail message - "we will promptly get back to you" ... read more

My daughter gave me a Groupon gift certificate for this company for christmas. I spent weeks in mid-March, trying to get ahold of anyone. I sent emails, facebook messages, and left messages on voicemail at a phone number provided on their website. After weeks, I received a message via facebook and was told to schedule online. I then received a nasty response about "being a small business and a family emergency and people just don't understand". I then tried to schedule via messenger 10 days out, and was then told they were scheduled out until late April, after the expiration of the Groupon certificate. DO NOT USE THIS COMPANY!!!! Their business etiquette is lacking, and their 'lets fix this problem' process comes with attitude and lack of concern for getting your business and keeping a reputation. The 2-star rating shows that. YOU HAVE BEEBN WARNED. read more

I get my car detailed a few times a year, and came across this company on Groupon. After stalking their reviews, I decided to purchase the Groupon. So glad I did! Customer service and communication was not a problem for me at all. Always got a prompt response - even when we needed to reschedule due to rain. He showed up on time and was very polite. He even got lost and had the wrong number, but instead of being irritated, he found me and was super nice! He spent a little over two hours on my car, and the end result was amazing! His attention to detail was awesome. He even fixed my warn leather steering wheel. My car looks brand new. No corner or small crease was missed. I wish I had taken before and after photos. I have purchased detailing Groupons before and have been disappointed every time, because I knew I could do better. I typically noticed unfinished spots immediately, and had to clean more after they left. That was NOT the case this time. I highly recommend NOVA Eco detailing. No more groupons tests for me - I'm going to stick with them. Thanks so much! read more

Don't bother trying to call this company. They don't answer the phone and don't return phone calls either. The answering machine says you can go to their website. That doesn't exist either. The groupon ad lists a location in Annandale, but if you google them, they are in Gainesville, not even close to where I live. Thank you group for crediting my purchase. read more

It was very difficult to schedule an appointment which I got for more than a month later. Did get a confirmaton email day earlier but there was a no show for the appointment and no phone call or email. I called the office that only went to voicemail and did not hear back. Very unprofessional. read more

No called and no showed. Got a message 2.5 hours after my appt was supposed to start that the tech was out sick and needed to reschedule.

I highly recommend NOVA Eco Detailing. Paul did a superb job detailing both the exterior and interior of my vehicle. Very professional, responsive, dedicated and thorough. My vehicle looks like new! I also appreciate that he uses eco-friendly methods and products. Most of the time you would have to pay a premium for these types of services, but NOVA Eco Detailing's prices were comparable or less than other mobile companies that don't offer this feature. read more

Bought a groupon a month ago. They got back to me about scheduling and gave me a date a month out, which I confirmed. I was supposed to get a separate confirmation which never came. The day of the appointment I sent an email that morning to confirm we were schedule for 1 pm. I received an email back from Paul Roberts at 1220 saying yes. Then no one showed up and no one called, texted or emailed. I contacted the company at 6 pm to let them know and ask what happened I was told by Mr. Roberts that he was trying to reach the technician and to hang on. I then followed up the next day and he said they would come today at 1 pm. (I also said I would hold off on requesting a refund if they could reschedule within the week). No one has showed up again. No call, text or email. Will request a refund but would recommend people not use this company. read more

HOW ARE THEY STILL IN BUSINESS?? I wouldn't even give them one star. Like others I am just now reading, I bought a Groupon (never again will I use Groupon - from what I'm reading, this company has been a problem and they are still using them? ) It took three weeks to get an appointment. They never showed up on the scheduled day. I called twice and emailed back to Paul but never heard any response whatsoever. DON'T USE THEM!! read more

They do not answer phone or email, I got a Groupon as a gift and after trying to get in contact with them every day for the past week to set up an appointment I still haven't heard anything. read more

Purchased their service through Groupon. They primarily contacted and communicated with me via email, which I was completely fine with. They were very professional. The cleaning and detailing was spot on. They were even able to get the fogginess out of my headlights. Will definitely be using their services in the future. read more

DESERVE ZERO STARS. I purchased the groupon and immediately sent an email to get into the scheduling queue. Paul was responsive and provided a questionnaire and we locked for a detail at my place of business about a month into the future, on 5/1 at 8am. Paul even sent me a calendar invite confirming the time and place of the appt. On the morning of 5/1, I emailed Paul at 7:45a to let him know my car was parked on the 5th floor of the garage and reminding him of my cell number so I could badge him in to the garage. No reply. Around 8:30a, I emailed again and phoned. No reply. At 3:30p that day, I emailed with a note stating that the appt was missed but I understand things happen sometimes, and let me know if we can reschedule to the following week. No reply. Honestly, completely rude and unprofessional treatment. I've tried leaving a review on groupon but since I have not used the voucher, I can't leave a review. I wasted a month waiting only to be completely ignored when I made contact after the missed appt. Don't waste your time. read more