I literally just paid $44 for the nicest wash they offer, and watched as the right lane had 4-5…read morepeople all over every car, and watched my car travel halfway through without a single person touching it, with the door open, as it just continued all the way to the end of the conveyor belt, when one lady came up, wiped the windows as fast as she could and pulled it out. It wasn't the $20 wash, it was the most expensive wash they have, and I tell the manager what I just witnessed and request a refund, and I'm pretty sure his name was Juan, but at this point, I was kind of upset and really wasn't paying attention to anybody's name, but it was the 4'6" gentleman with a handlebar mustache and a walkie-talkie who was "the manager", had to nerve to tell me he reviewed the footage and they were working on my car the whole time, but I know what I saw with my own eyes, And he refused to show me any, and told me he was not allowed to show me any footage, yet offered me a coupon. So I guess that's how they do business, just take your money, and fuck the customer, but here's a discount on your next one, and better luck next time. This is the same place me and my wife have had a membership on two cars of ours for over two year, which are both getting cancelled expeditiously. I'm no less than shocked they are even a 2.4 here on Yelp

I got the most expensive car wash that they offer ($44), expecting my car to be pretty much clean…read more It comes out with scratches and streaks from some substance or other that won't come off. There's still dirt and smudges on the inside console. This car wash was NOT worth $44. I should have gone elsewhere or just washed it myself

Attendant was very attentive. Price was a little high, but great choice. Highly recommendedread more

Been here twice before, not a bad place as. Awash it yourself. Figured the instructions were like…read moremost places, employee named Juan came up to me as I was getting ready to leave and began to threaten me because I dried my car in the bay, as I had not read the instructions on the wall. That's my bad I know that I shouldn't dry it in the bay now. Juan did not have to come at me with anger and aggression. I have attached a small snippet. As soon as I began recording his violent attitude was reduced. Always had a good experience. Juan could have approached me like a normal person instead of a rabid dog and I suppose I could have read the writing on the wall.

Arrived and there was an associate ready to help quickly. I found it kind of bizarre that one of…read morethe car washes units were closed so had to wait for cars to go thru only one. Otherwise they are quick, precise and good.

I purchased the unlimited plan. Today a car braked in the middle of the wash, and instead of the…read morewash turning off, it pushed me into the car in front and damaged both of vehicles. Try calling the location......it's not the location, it's a central help line. When I asked for a manager to communicate with, they told me there is no contact available. Then hung up on me. Worst customer service in history. Go anywhere else-don't risk damaging your car on their terrible equipment.

I am extremely disappointed with my experience at this location…read more First, I want to say the cashier was very nice, helpful, and informative. I truly have no complaints about him. However, the car wash itself was very disappointing. I rarely take my vehicle to car washes and decided to give this location a try because of the great reviews. At first glance the car looked clean, but when I looked closer later on, there was still dirt and debris left on my side mirrors, rear window, hood, and front windshield. Unfortunately, I also discovered that my car was scratched during the wash and paint was removed in three different spots. One of the scratches is deep enough that my nail actually catches in it. These scratches were not present on my vehicle prior to coming here. It's extremely frustrating to have paid for a wash that didn't properly clean my car and to now be dealing with damage that may require repairs out of my own pocket. I have taken photos documenting the damage and I am hoping management or corporate from Tommy's Express will reach out to me before I move forward with getting repair estimates.

The cashier is well trained at the quick-talking spiel to get you signed up for the wash level "the…read moreworks" that will auto charge you after a trial period unless you install the app and "deactivate". I kept asking her in different ways to get her to state that plainly, since I suspected there was a catch due to her quick double speak. but she stuck to her script of jargon/sales phrasing. She did get impatient with me and devolved to "that's why I'm training to tell you". So don't get the works unless you want recurring charges. Also, I have a Subaru Crosstrek (a smaller relatively short SUV crossover). I guess they need to adjust the timing of the conveyor belt because the wash elements almost ripped my front license plate completely off. So I doubt I'll return. But yeah, my car seems clean I guess. And the entire process seems efficient.

Oh my goodness where to begin!! This past weekend I went to the VA Gold Cup and my car looks like I…read morewent mudding. There was mud every where....on the door, in the door, on the seats, behind the seat and all around it. Pete and Brian came to my office cleaned it up and made it look brand new in an hour. I was so happy that I almost started crying once I saw my car. They provided excellent professional service from the time I called to make the initial inquiry until the car was back in my possession. My only regret was not taking before pictures.

Called this company to help me with a 2004 Honda Pilot in desperate need of cleaning I didn't have…read morehigh expectations due to its age and the wear and tear from pets, children, and grandkids over the years, and because we had barely touched it during COVID. But wow wow wow it looked beautiful. Been keeping it up ever since. Cannot recommend them highly enough!!! The entire experience was excellent from the initial phone call to the finished product - and for grins, the price was more than reasonable.

I've been a loyal monthly member with multiple vehicles for years, but this morning's experience at…read moreFlagship Carwash was the last straw. I arrived at 7:50 AM, waited 10 minutes to get in, another 10 to be scanned in, only to be told at the wash entrance that my license plate didn't match the system. Turns out they still had my wife's old Tesla linked to the new plate; their system error. Instead of resolving it professionally, the staff member Omar escalated the situation and even called the police because I refused to leave without clarification. Completely unacceptable. Canceled my membership on the spot. Worst experience I've ever had here.

I thoroughly enjoy each of my visits to Flagship. The Neutral gear car wash portion is relaxing to…read moreme; I wish it was longer! Afterwards, I've never had to wait for a car port to dry and vacuum my car, and I appreciate that aspect. The docking of a star can be attributed to me wanting the vacuum power to be more forceful/strong, but it still gets the job done with a little elbow grease. The Flagship brand tends to attract such nice customers, I don't always strike up a conversation with whomever I'm next to, but when someone engages with me, it's always welcomed. The latest attendant I worked with, Michael W. was very pleasant, knowledgeable, and patient with my many questions. I believe all the attendants are equally as friendly, but I do appreciate Michael W. for his explanations from my last visit. I always look forward to getting my car washed and I'm no longer gatekeeping.

Sheetz is a quick stop for filling up both car and tummy. My dogs love their sliders, as well…read more Food is cheap and shakes are good.

Glad to have stopped here. Needed a break Christmas shopping. Good prices on 87 octane. That alone…read morehelps what's left of my wallet. Definitely grateful for decent coffee, and a MTO sandwich. Fairly busy location. Yet it is convenient to major roads. Clean bathrooms and polite staff. Like that it's close to Cabela's and other area attractions. Good employees keep it looking sharp. Their candy prices have gone up. They aren't alone on this. It's a convenience store after all.