Came in with what turned out to be a broken foot after quite the memorable New Year's Eve. The receptionist was a sweetheart, as was the nurse practitioner and x-ray technician. My fiance was joking around, trying to lighten the mood, and one of the nurse's assistants was definitely not having it. Maybe she had a rough night too? They gave me a medical shoe, crutches and referred me to an orthopedic doctor. All in all, a quick, efficient visit with mainly nice and helpful staff. read more

I had to go in there twice in one week for one specific issue and still had to pay a co-pay each time. To me, it's the principle, don't charge me for something that's not a new issue. The first time I went, it was before noon. The wait was about 20-30 mins I think. When I got into the 'treatment' room, the wait was less. The nurses were nice and tried to address my issues. The second time, I went in at about 6:30-7 pm. The wait was about 15 mins. I met with a nurse not too long after, but waited for the doctor for over 30 mins. I almost walked out, but need some assistance. If I ever need urgent care again, I will likely choose a different location. Sidenote: both visits were walk-ins. read more

Have always had a good experience with NOVA Med Group - specifically their urgent care. Have seen both Aimee Lescault, FNP-C and Shawn Lee, MS, ACNP-BC, NP-C. Today was seen by NP Aimee, and I have to say it was a particularly great visit. It was an embarrassing complaint, but the staff handled it appropriately. Aimee was great at making me feel less stupid, and continued to be her ever kind yet professional self. While today's visit was not serious, I have been in for much more serious chief complaints, and I would repeat this review over and over. Each time Aimee and Shawn have been kind, receptive, professional and very respectful. Never once have I felt as though I wasn't being taken seriously or rushed. Each visit I have left with either the prescription I needed, referral to wherever was required or the appropriate medical advisement. It can be hard to find a medical practitioner you explicitly trust, and at NOVA Medical Group's Urgent care, I have found 2. Thanks for all you do! read more

Do not go here! I strongly advise, NO ONE go here......I've had it. I came in because of an earache, and as it turns out I had impacted ear wax. The tech had NO Problem telling me that she doens't like doing this. She could deal with blood, and vomit, but not earwax. Thanks.... Secondly, while doing this the tech careleslly poked a greenish bluish plastic rod straight into my eardrum which actually caused me to get tears in my eyes and scream, and she had to flush my ear canal 5 times. Not to mention how hard she was pushing on the syringe with the water flow...it hurt like hell. My ear now hurts worse than when I got there, and the doctor openly told me that my eardrum was inflame because of the ear float. It typically doesn't get inflamed when the techs know what they are doing. And I will say I have a high tolerance for pain. This was ridiculus!!! Other than this, the tech was okay. I have seen her a few times in the past few years, and she's generally very nice. Thirdly, after my float, (now mind you, I am the only patient here at this time)...the tech tells me that the doctor will be in in just a minute to examine my ear. While I'm waiting, I hear all of the employees LOUDLY laughing and giggling, running up and down the halls, one girl said that she felt violated and that did anyone see it, they were also talking about how they discipline their kids, and it just went on, and got louder and louder. Now, during this time period, I"m trying to give the doctor the benefit of the doubt, thinking that the employees are acting up, without the presence of a doctor, thinking maybe she was with a patient. So I continue to wait. 26 minutes later of waiting for the doctor to come back in and look at my freaking ear, i open the door, and the darn doctor is sitting right there, giggling right along with them. Another employee was sitting on the counter, and they all looked like a deer caught in headlights when I opened the door. First thing out of the doctor's mouth before I could even say anything was that she was working on my notes and would be right there. I close the door, and the cackling continues. I have NEVER been in a medical establishment so unprofessional. There was not a chance in hell that in took this long for the doctor to type up my notes. She lost focus, starting acting like a little immature teenager like the rest of the employees, and that's that. I seriously hope someone gets this, and does something about this. I can assure you, I will never go to this establishment again. I am usually very tolerant, tonight was ridiculus! Oh and not to mention about 2 years ago, I had a urinalysis done, and when I called the lab, they said my BLOOD test results were not back yet. Umm...what? Needless to say.....I never did get my test results.....and some poor guy or gal probably got my urine test results. read more

Bad experience. I went in with a UTI... spent 40 minutes in the waiting room, 1 hour in the actual exam room after peeing in a cup. The dR walked in said "You have a UTI, but you knew that. Where do you want the script sent?" There was no discussion and option for Q&A or concern for my time. I was surrouded by sick people sneezing and coughing all over the place. I feel like I subjected myself to worse sickness than I had. Vienna Urgent Care is much better. read more

I came here due to seasonal spring allergy issues: runny nose, red and itchy eyes, impacted sinuses, sore throat . I called ahead and made an appointment and was seen before I had even finished filling out the patient information form. The doctor saw me, made several excellent suggestions, and I left with a free sample so I could get on the mend at low cost. Frankly, I was apprehensive about coming here due to the negative reviews. What can I say? My experience was great! The staff are professional and courteous and you'll have a good experience here. Additionally, I subscribe to another review site where you pay to find reviews of services - and the reviews there were mostly glowing. One caveat: my GPS system lied to me about their location. They are in a white three story building just off Rt. 7 at the interection of Rt. 7 & Tripleseven Road. Based on my experience - give them a try. HIgh marks for speed, efficiency and professionalism. read more

I had to wait a very long wait, but as a walk in during flu season this was expected. The reason I went was rather embarrassing, however the staff and doctor were magnificently professional and tactful! I will definitely go again when the time arises. read more

came here today with my grandson because he was having severe stomach pain when they found he had ho insurance they said they could not help me.I guess they dont accept cash I will be checking into this further. I think it might be because im spanish .it would not be the first time ive been treated this way because of my race read more

Very convenient location and business hours. Very clean and modern facility. Friendly and knowledgeable staff. Reasonable prices and waiting time. Doctors here will meet all your medical needs. I'll recommend Nova Urgent Care to all my friends. It's a Super Nova!!! read more

I've used to go to this urgent care not anymore. I used to be self pay patient. My new job gave me list of tests I needed done in order to get hired since I was gonna work with elderly. I went have them list of tests I need to be done. Cost me about $450 dollars for the test and told me to come back in a week to get my results. I came back week later my doctor at the time Doc Brown. Looked at the labs and told me they made a mistake instead of testing me from the list I gave them they tested me for bunch of other stuff. Like pregnancy. Wtf so he ordered more labs and apologized for the wrong. I was happy that he caught the mistake and let them draw more blood. As I was getting discharged they wanted to charge me $480. I told the receptionist what happened and it was their mistake and I shouldn't pay for it . She told me I had to pay and call their billing department to sort it out. I did as she told me but the girl I talked to at the billing department Candy basically doesn't even listen to me and she tells me to call them back when I learnt better English. I've never heard such thing in my life!! Racist and never returning there again. Hello. It happened years back. I do know Doc Brown doesn't work there anymore. But it was never resolved as I contacted many people from your urgent care. It is something I could never forget or let go. I believe i have learnt enough English to write back. I decided to write the review because I wasn't only person who has experienced it. I'm the one who actually decided to say something about it even though it should be in the past. read more

There was only one other person in the waiting room when I got there on a Sunday. Waited half hour to get to a room and see the nurse. Waited another 20 min in the room before the Dr came while they were running a test for me. read more

Not a good experience. Medication I was given actually made my condition worse. Had a much better experience at the Rite Aid RediClinic at Great Falls Plaza in Sterling. read more

Horrible service. "nurse practitioner" AMY LESCAULT" should loose her license!!!! My son came in with a pulse ox of 92 and all she did was give him one neb albuterol. When asked for a dose of prednisone as this is not his first time going through his asthma attacks and she refused and stated "this isn't a pharmacy I don't have that". Little did she know I am a pediatric RN with an extensive backround in the medical field. When I was writing down notes on my phone she said to me in a very rude way "are you listening?" Excuse me!!!!!!! How rude!!!!!!!! Will be calling corporate as well. Might as well go to patient first down the street because atleast they will be able to help you, and not try to hurry up and get out because they are closing!!! Hope this helps Someone and I will be posting this on Google as well. read more

I figured the Sterling location had to be better than the Ashburn location after the horrible experience I had there...but no such luck. I was told there was a 1:00, 1:15 and 1:30 appointment available. I said I would take the 1:30 but I could maybe get there around 1:00, so they said if I made it in early they would just take me back. I arrived right at 1:00 and as the clock hit 2:00 and I watched everyone that came in after me get called back, I went up to reception to ask how much longer the wait would be. She looks at me and says "oh whoops, they didn't call you back?" They finally call me back after waiting for an hour without so much as an apology. The nurse was rude, didn't say hello, just said "so why are you here today?" I had a fever of 101, and I was obviously a little dehydrated because my pulse was at 115. The doctor came in said to the nurse "i'm busy so we have to tag team." I should have known this wasn't going to go very well from the start. She said oh so your here for a sore throat? Um, no..I'm here because of an eye infection and a bad cough. She never once looked at the computer to see my vitals, and said "well I dont give a prescription for a cold." I knew I shouldn't even argue with this doctor after the experience I had there from the start. Needless to say I went to see another doctor 2 days later because symptoms were even worse and I was diagnosed with pink eye and an upper respiratory infection. This place was a complete waste of time and money. read more

Update. I found out that the balance that i paid when i went in for this visit was not credited to the account. And the Follow up visit that I was told would not have a co payment due, they actually billed me for. Now I have their billing department calling me and giving me the wrong extensions, and when i try to hold for someone, I get hung up on. So much for them caring that the experience was bad. I thought they had made up for it, but I guess that's what i get for thinking that they actually care. read more

I went to urgent care this morning because I had an ongoing pain on my left side waistline. The nurse was so personable I explained my symptoms and told her I was hoping it wasn't' serious like kidney problems. When the Dr. Came in I explained my symptoms and didn't mention the kidney problem. She asked me to point out where the problem. She immediately with an abrupt voice, " uh, that's not your kidney." It sounds like a muscle spasm and no, you don't need medication. At this point I was upset and told her. "I never said I had a kidney problem nor did I ask for medication." SERIOUSLY? What type of patients are they seeing and gives her, Dr Masses, profile me. I felt so degraded and insulted. Simon the healthcare and I treat everyone the same, with respect and kindness read more

Brought my daughter on a Sunday evening with a very obvious and painful Strep throat infection. The tech swabbed her cheek not her throat and then declared the test negative. The "doctor" said her throat looked "great" and then most bizarrely sent us away with a prescription for cough suppressant with codeine! My daughter was not coughing at all and we never said she was. Of course later that night her throat got worse and Monday morning we went to our pediatrician, got a positive Strep diagnosis and an antibiotic. The whole Urgent Care experience was a complete waste of time and money. read more

Very disappointed , I came up here from the Eastern Shore due to my work. I needed to find a trust worthy Doctor.I didn't read any reviews wish I did. I went to the Ashburn office.The first question was insurance card please then you wait to confirm insurance.I finally saw a Doctor he ordered several test and blood work.I came back for a follow up two weeks later,still no answers he told me to go see another Docter in his group.Did that three times along with two test I had to do at home,they still had no answers.After I figured out I had been flim-flammed I saw another group of real Doctors..They did blood test and checked me over.Three days later they confirmed my problems.Gave me meds.a week later I felt better..Then after thousands of insurance dollars I get a letter from my old docters office and I quote we have an outstanding bill of 19.00 we highly urge you to find another doctor.I showed it to my boss his wife has the same letter and she also goes to another Doctor whom she is pleased with.They found an issue with her kidneys.Not her back mussels,as Nova suggested.I haven't hear much about this group other than they always pass you around to other docters in their group. I'm sure my insurance company is very pleased.I read an article about these type of Doctors I never thought it could happed to me.Sure they can always justify futher testing they know the insurance company has to pay it. The icing on the cake they never contacted me with any results. Good luck if try this scam outfit. read more

Aimee Lescault, nurse practitioner, is an outstanding medical professional who communicates effectively and listens carefully. It's such a blessing to have confidence in one's provider when one doesn't feel well, or is in pain, to begin with. Thanks, Aimee. Keep up the great work and don't let yourself get burned out. read more

Went here on Sunday with a respiratory problem. The Nurse Practioner was fine, and I was given a perscription. Then, when I was leaving, I encountered a significant problem. Anthem BC/BS only requires a $ 20 copay, but I was told there was no copay and that I owed $185 for the office visit. I was frustrated, but I paid the bill in full before I left. I called Anthem today only to find out that the Urgent Care billing dept. had also submitted a claim to the insurance, even when they knew it was paid in full. This doubling billing must be illegal - have contacted the fraud, waste, and abuse dept. at Anthem. DON'T GO HERE!!! read more

do not trust test results!!!!!!!! sorry for the all caps but i feel all must be aware. i waited a week to get results of a throat culture because i do not take antibiotics unless its confirmed that i have a bacterial infection. so when i finally demanded my results after being on hold for over 30 minutes and no one picking up to give me test results, they said that my urine and throat culture both came back positive for bacteria.... urine??? the day that i came in to give urine was a week prior to my throat culture and i have the results right here stating that everything was within normal limits, plus received a call stating everything was normal. after explaining this to her, she went on to explain that this was the urine sample they had collected the day that i came in for a throat swab...she is implying that i gave them a second specimen.....i didn't even use their bathroom that day!!!!!!!!!!!!!!!! my only conclusion, is that a. they put my name on someone else's pee, or b. my pee was still sitting in the lab when my throat culture showed up and they thought it was new....um i'm sure everyone's 2 week old pee would grow bacteria.... freakin' idiots...... do not go here!!!! long waits..........1-2 hours invalid test results.... they throw out antibiotics for things it's not even used for...... the doctor's know nothing about you even if you go on a regular basis..... the only pros are that they except insurance and don't charge me urgent care rate, only the $15 copay i have for a regular doc's appt. read more

The "Urgent Care" = WORST MEDICAL CENTER EVER. I originally had an appointment with Dr. Wood at the Ashburn office which is VERY nice and has amazingly helpful people employed there. But it turned out that my appointment was at the Sterling office because Dr. Wood was there that day. I arrived at the Ashburn office 20 minutes before my appointment time. The receptionist informed me that my appointment was at the Sterling office, SO the receptionist called the Sterling office and tell them I was going to be late for my appointment but I would be there as soon as I could. So, I left and drove to the Sterling office. Which is definitely not as nice as the Ashburn office! II arrived at the office 18 minutes after the appointment was scheduled. When entering the office, I was not greeted with a friendly smile and hello like I was at the Ashburn office, instead... I was asked, "What do you want?" I kindly told the receptionist, Julie, my situation and that the other office had called and said I was going to be late and that they could still fit me in. Not the case. Julie took the time out of her day to tell me, "There's no way Dr. Wood can fit you in today. She's overbooked, and you're 18 minutes late for your appointment. Reschedule." Keep in mind, the appointment I was there for would have taken 20 minutes at most. They could have easily taken one of the other 6 patients that were sitting in the waiting room during my appointment time, and given me theirs. I then asked, extremely politely, if there was ANY possible way that I could see ANY doctor in the office that day, because the office is over an hour away from my home and I leave for college next week. Julie then told me, "There's nothing I can do. Get out of my face." I proceeded to stand at the receptionist counter while I called my father to inform him about my current situation. When he called the office a few minutes later, she answered the phone, said I'll put you on hold and he sat on hold for well over 5 minutes. Within minutes later, he called back. I WATCHED Julie pick up the phone, ask who it was and what they needed and as soon as she realized it was my father calling back, she HUNG UP. I was appalled by the behavior of this receptionist. So, I went BACK up to the desk, and ask Julie her name since I did not know it at the time. She proceeded to tell me, "If your father wants to know so he can call back and be an asshole, no I'm not telling you my name." So, I stood there and stared at her while she ignored me. I then asked who the manager at the office was and she replied, "ME." in a VERY bitchy tone. I then left and went back to the Ashburn office were they fit me in with a VERY nice doctor, Dr. Jeffery Conklin. On my way out, the manager at the Ashburn office asked me about my experience at the Sterling office and informed me that this behavior was ridiculous and there was going to be something done about it. She also informed me that the receptionist and so called manager's name was Julie. I WILL NOT BE GOING BACK TO THE STERLING OFFICE. EVER. read more

Went in for a test on strep throat. Appointment scheduled for 1:30. 2 hours later i was finally in the room, dr came in asked some questions and did the test for strep. Took about 10 minutes. He said the test was negative for strep and he didnt know what was wrong. So they sent away the to get test results. dr says "call ya in three days". After a week and unbearable pain, i call them, since i have yet to hear anything. On hold for about half hour to find out, they dont know anything and have lost the results. So they said they would call me back that in the evening. Well two days later, i call them back, cause yet again, i never received a phone call. 45 minutes on hold and 9 transfers later, they still dont know anything. but they did let me know they would call me back when Wendy got back after the holiday. She would look into it and call me back. Well, here i am waiting. what a poor worthless excuse for an urgent care. the staff is lousy at best. need to start shutting down places like these quacks! I will NEVER return! Going to a different doctor today to find out if why my throat hurts after two weeks! F'ing worthless!! Update:: Finally got a hold of them_ yep, I called them AGAIN! Was told that the sample was never sent out, and they lost it. I could come back in and have it rechecked. Nope, I am going somewhere else- Isn't that Malpractice? If any attorneys are interested? I am game! read more

First off, I'd like to apologize for taking this long to write a review. I came into the NOVA Urgent Care in Sterling again, this time with my daughter. Thankfully we saw Aimee Lescault NP. I was so happy to hear she was still there. I'm sure you all have noticed the change in this company month by month. Doesn't seem that providers stay. Aimee took care of my daughter a couple of weeks ago, she made her feel at ease and got down to her level. She explained things to my daughter in a way she understood. She even let my daughter play with her stethoscope (after she cleaned it). After the visit Aimee even gave my daughter a "pound" She really knows how to relate to children, I was even shocked to find out she doesn't have any of her own! She would be a wonderful mother! Anyway, Aimee never ceases to amaze me with the amount of information she knows and how well she can break things down into lamens terms. I am also shocked there isn't more compliments on this Yelp website for her. For what she does for me and my family she has to be professional with others. I encourage other people to take the time to compliment people for what they do on a daily basis. People are quick to complain but never to compliment. A compliment goes a long way and encourages people to continue to do all that they do. Aimee, thank you for all that you do! You are wonderful! I'd like to say to the owner of the company.... Please keep Aimee around. She is an exceptional asset to your company. read more