My visit today was efficient and professional. The staff is always friendly and knowledgeable. I…read moresaw Dr.Cliff today I have seen him before and he's very pleasant.

Bad experiences. I needed to go to Dr and went to patient…read morefirst in sterling. Nasty experience. I am not going to pay $200 balance when you cant tell me what the amount is for, followed by snarky comments. Its a place to go if you need help and cant go anywhere else. The only advantage is how late they are open. Even with that i would go anywhere else that can be polite. Would give zero stars if possible.

Billing nightmare. I visited this facility for a finger X-ray, but their machine was broken. While…read moreI was there, I was also tested for COVID. Despite the facility being in-network with my insurance, they submitted the claim as out-of-network. Since January, I have called their billing department more than six times and spoken with multiple representatives--Keywana, Cynthia, Trajdtta, Tressa, and Angela. I even had my insurance company join the calls to walk them through how to properly file the claim. Unfortunately, it was still submitted incorrectly. As a result, instead of the expected $50 emergency visit copay, my Explanation of Benefits shows a patient responsibility of $801. What's especially frustrating is that I took my daughter to the same facility the week prior for the exact same issue (at a time when their X-ray machine was working), and her claim was processed correctly. Despite repeated guidance from my insurance company, the billing department has been unable to follow the proper procedures. This has been an extremely frustrating experience, and I will not be returning to this facility. I even asked for the manager of the billing department and they refused to put me in contact with them. Apparently, the way they submitted the claim for my daughter who has the same insurance as me and had the same exact reason for visit (fractured bone/X-Ray) was different that the way they submitted mine and I am very disappointed that they are not willing to follow the direction they were given by CareFirst insurance company. This place is in network with my insurance and they could choose to file it as in network, but when I tried to give my daughter's name to Angela today, she was not even willing to get the info and rejected it. Very unprofessional billing staff.

I'm big on customer service, especially when the service is health-related. Brittany, the PA, and…read morethe staff were exceptional from the moment I entered the building. From check-in, exam room, to exit, I received great service and care. I've gone to them twice in four months for pneumonia and then COVID, and again, the entire staff took great care of me. Thank you!

Recommended the wrong treatment for my wound, which was not infected. Wanted to prescribe…read moreantibiotics I did not need. Was cavalier and brusque in the way she examined and diagnosed my problem. I know this because another, more qualified doctor contradicted her recommendations.

This is such a tough review to write because while I did receive the care I needed in coming to…read morethis urgent care facility when my local facility that's within walking distance of my home was closed, the cleanliness standards are what were most concerning to me, sigh... SO, as mentioned above I needed an urgent care facility as I was feeling beyond miserable and my local tried and true facility wasn't open for some odd reason so I searched and found this establishment. Reviews were great so I said perfect, yet upon arrival I literally sat in my car second guessing even going in because I've been spoiled by the likes of Inova and Patient First where "curb appeal" is a thing (& matters). Yet I got over myself and went in because as I said I was sick! Upon entry I again said maybe I need to keep searching because you literally can see the dust on many of the items that are both on the floor and strewn upon the tables and walls .... and there's so much tattered signage on the wall you don't know what to look at or what's relevant .... But the service! The front desk woman was phenomenal! Her "bedside manner" was top notch as I listened to her ease the worries of folks on the phone and simultaneously take care of me and one other patient. She was truly the shining star of this establishment. And my wait time was non existent which was really nice! I completed paperwork, insurance was verified and the doctor saw me right away. The doctor was interesting because I felt as though she was more interested in my nail design and handbag than in truly paying attention to what I was sharing about my illness.... But she diagnosed me and sent my prescriptions right over to the pharmacy with no issues. So, as I said in the beginning, tough review to write because the service provided was pretty good, however, the packaging in which it all was wrapped was tattered and we all know presentation matters, so, this was a one and done experience for me and I'll be returning to Inova or Patient First where I feel cleanliness standards are met,

Horrific experience, everybody over there has an attitude and refused to serve me after waiting an…read morehour and a half. DO NOT GO THERE

Do not come to this place where is unprofessional and bad customer service. I've ever gone to a…read moremedical Place like this. The way they treated a customer so discriminated and abused.

Came in with what turned out to be a broken foot after quite the memorable New Year's Eve. The…read morereceptionist was a sweetheart, as was the nurse practitioner and x-ray technician. My fiance was joking around, trying to lighten the mood, and one of the nurse's assistants was definitely not having it. Maybe she had a rough night too? They gave me a medical shoe, crutches and referred me to an orthopedic doctor. All in all, a quick, efficient visit with mainly nice and helpful staff.

I had to go in there twice in one week for one specific issue and still had to pay a co-pay each…read moretime. To me, it's the principle, don't charge me for something that's not a new issue. The first time I went, it was before noon. The wait was about 20-30 mins I think. When I got into the 'treatment' room, the wait was less. The nurses were nice and tried to address my issues. The second time, I went in at about 6:30-7 pm. The wait was about 15 mins. I met with a nurse not too long after, but waited for the doctor for over 30 mins. I almost walked out, but need some assistance. If I ever need urgent care again, I will likely choose a different location. Sidenote: both visits were walk-ins.

Customer Service at its lowest is on display when you arrive at this location. Front desk is…read moreprobably worse than a McDonald's at a Section 80 neighborhood. She behaved as if someone was forcing her to just enter and verify info from patients. Is that not the whole job of front desk. That alone set the tone of how my appointment was going to be. I'm just walking in as a patient and I'm catching attitude because she is having a busy Thursday. I don't understand why Amazon would even subject us, as employees, to this horrible display of professionalism.

Every time I come to this location because it's closer for me, everyone seems to always be mad…read morethey're working here. Customer service is HORRIBLE. The front desk is always so rude and disgusting.

I needed a pre-op physical and was seen by their staff. I thought they showed so much interest and…read moreconsideration. I really appreciate their professionalism.

I literally live within walking distance of this Urgent Care facility and they are closed more than…read morethey are ever open. I made sure to call and to check their hours before I planned on coming in and despite doing so, I, and another patient, were surprised to learn that they were in fact closed (despite having called and despite the hours on the door stating they were opened) when we needed them most. I had to find another facility to be treated which is a major inconvenience specifically when ill. Even though I can walk here, I don't trust that they will be open and will now use them as a last resort as opposed to my first choice.

I went there on a weekend evening, and they still took time to see me. I had a complaint that…read morebothered me for the last 24 hours, but it was not at the Emergency Room level of risk. Dr. Alykhan and his assistant were thorough and professional. He took time for a full exam. I am pretty experienced with seeing doctors and I would rate this as excellent care quality. I recommend him.

Arrived at 10:02 happy to be one of the first ones there (2 people ahead of me plus one being seen…read moreby doctor already) only to be dismissed by front desk saying she'll be with me shortly and to take a seat. By 10:45am after sitting and witnessing the clear incompetence by the front desk lady whoseemed overwhelmed by simple tasks like making a photo copy I decided to leave and not waste any more of my time time. Considering it is an urgent clinic and not even being checked in for 45 mins on a non busy morning i felt like I needed to share this experience. Thankfully my condition wasn't too serious. Surely the doctor is wonderful from what I read but he needs a front desk coverage that mirrors his professionalism and skills.

Felt like I was excessively charged, when I was clear what I was going in for…read more I went in for a physical that's supposed to be covered by insurance. I tell them I just want what's covered. After the tests, they said I needed to go in person to talk about my results, even though I asked if that's even necessary and I'd prefer to be sent my results. When I go in for my results, I sit in the patient room for like 45 minutes. When I walked in, there was maybe one other person, not sure who else in the back. So it didn't seem busy. He finally comes to talk to me for like 10 minutes and the things mentioned are things I could've seen off the results of the tests. They charged my insurance for a "long" visit. $160. Apparently, it's based on when I walk in, even if they take forever to see me. I called about the $200 in claims and say I didn't want to go in the office, if I didn't have to, and I asked for what's covered. They didn't budge on the charges. I called my insurance and they called the office directly. Luckily, the insurance representative got some of it waived. Summary... I go in for an insurance covered physical. They end up charging me over $200 in claims.

Standard of care needs tremendous improvement. I was a patient for 25 years and had to leave as the…read moredoctor was so abrasive she literally ignored and refused my symptoms and request for help.