I'm leaving 1 star because I can't select 0. I'm in another State so I called on January 29th and made arrangements for Novella to deliver a single rose on Valentine's Day to my 2 year old granddaughter who had just moved to Rome with her parents. Over $50 for one rose but this is an annual tradition with all my granddaughters and this one had just moved away from us, so price didn't really matter. Nice lady on the phone assured me multiple times this would be taken care of and then took my credit card information. Valentine's Day comes and guess what? No rose for my granddaughter when I call her! Imagine how you'd feel when a two year old asked you where her flower is? So I start calling the business and all I get is a busy signal. Start first thing this morning. Still get a busy signal. 9:05 AM, still get a busy signal. TOTALLY UNACCEPTABLE!!! I can only speculate others were done the same as I and they don't want to face the wrath so they took the phone off the hook. They may treat you well if you live in Rome, but out of state buyers beware, this company is not dependable and they will ruin your day! I will definitely never be using them again. Novella's..waiting on your phone call to explain this one. read more