Ellis Heart Havens has been a true blessing for my cousin and our family. From the moment they…read moremoved in, the staff treated them with so much love and care--it felt like family. The home is warm, inviting, and full of life, and my cousin has been thriving ever since. Seeing them so happy and well cared for gives me such peace of mind. I'm so grateful for everything Ellis Heart Havens has done for them!

Please check on your loved ones who have IDD and reside in their private homes. Like myself, you…read morewill discover what is promised is no where near reflected. I can only speak of the private group home for 18+ with Day Habilitation, transportation services, supervision, medication management and meals. My son has high functioning autism. He was housed for 23 days, after paying for a month. Since day one and every few days there were issues. To list the ones we experienced: Extremely small rooms with 2-3 twin XL beds, DayHab van driver speeds- expressed road rage all while talking and arguing on the phone (Overheard), Dayhab supervision is flawed, smoking inside rooms (observed during visit), staff asleep on the clock (observed), staff gives medication off schedule (observed), staff tries to take gift that was sent for my son (text message to prove it), Dayhab does not individualize meals gave my son crackers, cheese and carrots, it was communicated prior that he doesn't eat cheese or carrots. That snack is the only meal there- after I complained -they said he can bring a lunch. The programming consists of playing hang man and coloring. I requested and was told my son would get career advice and assistance applying for jobs and lifeskill assistance. All this was reported, and all was apologized for along with accountability (in emails)As a whole the organization let us down. They charge up to $1,000 per person at 10-12 people per home. That $12,000 a month is all that seems to matter. You're not getting your money's worth. Once we chose to cancel services and declined their offers to try another home they had- and requested a refund ( they say it's against policy) for the false advertising and misleading business practices and clear violations of known Texas Penal Codes. I had high hopes for this place in the beginning. The tenants are superstars. The Coordinator, Heryville was extremely professional and responsive. I just wish this wasn't so common in home care facilities we trust with our loved ones.

The answer to your prayers for comfort, peace of mind and professional care for your loved ones who…read morerequire 24 hour care , love and assistance. 2 years and Mother loves her "apartment" LOL

Our mother was in this facility for a little over 2 months and we could not leave soon enough. She…read moreneeded some extra care and the facility stated they could handle but as soon as mom got in the door and they had our money they suggested 'Hospice Care', this way they could have her there and do as little as possible, which is exactly what happened. A few of the girls were caring and knowledgeable (about 3), but others did not know and/or were not properly trained to handle a peg tube, and other, creating some accidents and unneeded stress among other issues! Outsiders even told us that there were better places and to get out as soon as possible. Management made promises and of course they want to get you in the door but buyer beware, once you are in you better be there just about every day to check in or who knows how your loved one will be handled or treated. They keep surveillance cameras for their benefit but won't allow you to have any - wonder why? Oh, they are nice enough and rapidly made changes and kept our monies instead of acting in a more professional manner after saying might give back if another party moved in. Well the other party was in within the day and no monies were refunded. All in all they are one big smiley face that's not so kind with not so well trained staff for the ones really needing the care. There are many other wonderful places that truly care. We know and have found one now with a night and day difference. So if you are considering this place do not be misled by the presentation - Beware!

I visited several care places searching for respite for my mother who needs dementia care. I was…read moreimpressed with Lilac when I arrived because the home is clean and smells good. Staff was attentive. My mom adjusted well and by the time respite ended, she agreed to take her prescribed medication! I am so thankful to the staff for making this a pleasant experience. We will definitely return for respite!

My father spent the last two months of life at Lilac Assisted Living. The caregivers were…read moreproficient, caring and professional and truly tailored his care to his specific needs. This is a true home, with a maximum of six residents. It looks, feels, and smells like home. The smell of home cooked meals permeates the kitchen and they are well balanced with the residents tastes in mind. As my father's health declined, Misha and her staff worked with our family and hospice to ensure he received the best of care. Misha is on call and readily available to residents, staff and her caregivers. She is the definition of a professional, caring nurse. When my daughter and her three small children came from out of town to visit , they were welcomed by the staff and made to feel at home also. Paris, one of the caregivers, made them all dinner one evening when we weren't comfortable leaving my father. Meatloaf, potatoes, peas and cake. When I thanked her she said they were here to take care of all of us. And they truly do. I heartily recommend this home for anyone who needs assisted living. They are superb .

This facility is great if the resident can walk and does not need assistance from the staff. This…read morefacility prefers quiet, docile and mobile residents. If your loved one doesn't conform then they will not be included in group activities and most often left in their room with the door closed. Most of the hands-on care staff hail from other countries and because of cultural differences do not address residents in s respectful and dignified way; they use overly familiar 'names' like Baby, Daddy and Mama when addressing residents. The facility looks great but make sure your loved one is mobile, independent, passive and quiet otherwise they will not get the help they need.

After making one of the most important decisions ever, I wanted to give a special acknowledgement…read moreto Colonial Oaks Westchase, and in particular to Lisa Stelley. Her compassion and her empathy were apparent from the beginning - and made all the difference in the world. By helping to reframe my fears she made this transition smoother than I would have ever believed possible. Her professionalism and her sure hand helped guide me through the process, and I am now confident Mom is exactly where she needs to be. I am grateful for Lisa - and for the team behind her who helped smooth the path none of us want to be on. Their facility and grounds are warm and welcoming, clean and comfortable, and the staff have demonstrated cheerful care in working with Mom.

My MIL lived there for about a month, the communication was horrible and her treatment wasn't much…read morebetter. My MIL got a UTI which made her very anxious, paranoid and angry. We could no longer care for her at home and decided to find a memory care facility for her safety. Auberge seemed great and looks nice, but they didn't know how to handle her and ended up sending her to the psych ward later that month (October). They didn't explain why and we have yet to receive a call to this day. My MIL spent 3 weeks adjusting to new medication and was back to her loving, sweet self! When it came to her release from the psych ward, Auberge had to re-access her before coming back. They were given about 4-5 days notice from the social worker. Auberge was VERY hesitant and waited until the last day to schedule it. Most of this was communicated through text with Auberge (apparently they didn't have time for a phone call) and the social worker. At that point we had to find my MIL a new home just in case Auberge didn't approve her coming back in and frankly, we didn't want her going back to a place that doesn't communicate or show any care or excitement to have her back. The only positive feedback I can give is the nurse's in her "neighborhood" were nice and did communicate with us when we visited. Other staff didn't really say much to us, they did when we toured, but not after that. I think it's cruel how dismissive they were of my MIL because she was more difficult than others. They can't handle the tough side of Alzheimers. There are plenty of memory care facilities in this area, don't send your loved one to this one!

Great place to work been with the company for 5 years now and I love it great care staff and…read moreworking in the kitchen is fun

My family's experience with Spring Creek Assisted Living was mixed…read more On the positive side, my mom had a safe, comfortable space during the short time she was there. The food was good, and most of the daytime staff were kind and respectful to our family. We appreciated those individuals who showed care during an incredibly difficult period. However, there were significant issues that overshadowed these positives. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care needs such as turning my mom and helping keep her clean. This was especially concerning given her condition and the fact that hospice staff were present and asking for support. The most distressing issue came after my mom passed away. While she was alive, we fully paid the agreed-upon rate without dispute even though my mom was on 24-hour hospice care. However, after her death--despite the fact that she had lived at Spring Creek for only eight days and was on 24-hour hospice care the entire time--we were still required to pay an additional full 30 days of rent, including room and board and a full level-of-care fee. This was demanded even though the facility no longer provided--and in many cases never had to provide--care, medication administration, or meals. Of course this was outlined in the contracts I had signed while under duress and in crisis. During our immediate period of grief, administration was unwilling to have a compassionate or reasonable conversation about this. Instead, we were met with rigid demands and threats of late fees if payment was not made. At a time when we were mourning, this approach felt deeply lacking in empathy and left us feeling taken advantage of. While Spring Creek may be a good fit for some families, I would strongly encourage others--especially those considering short-term or hospice-related stays--to ask very detailed questions about overnight staffing support and financial policies after a resident's death.

I have been living at Spring Creek Village for almost a year and we are moving out at the end of…read moreJanuary! The promises were wonderful when we were shopping, but the reality has been disappointing and worse. Service has been poor, meals are boring and there is little follow through on promises. They have over medicated my wife, lost some of her medicine and the red "emergency" button in the room did not work when we needed an ambulance. It is now reported that an employee was asked to repair the button in one resident's room and said that since there was a button in the bath and one in the bedroom, he did not need to repair the broken one. And, yes, the manager has heard about each of these and the problems remain. Beautiful facilities, some really nice staff and it looks fantastic, but I am truly excited about our move in a few weeks and have high hopes about improving our circumstances. AND, we are saving over $1,000 a month!

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

I've worked here for 8 years and all I can say is this place is beautiful and one of the best…read moresenior facilities I've worked at in my 20 years in this field. Highly recommend the village at gleannloch for all your senior needs from memory care, skilled nursing, assisted living and independent living.

My mom has lived in an Independent Living apartment at The Villages of Gleannloch Farms for 3…read moreyears and I cannot tell you what a blessing this community has been to her and to our family! The recently remodeled décor is beautiful, warm and inviting and they offer every level of care from independent living cottages and apartments to assisted living, memory care and even skilled nursing. But the staff is what truly sets VGF apart from the rest. The professional and knowledgeable office staff, the fun and creative activities directors, the friendly and accommodating dining team, the nurturing caregivers, the helpful and responsive maintenance teams, the kind and thoughtful onsite pastor, the proactive and caring nurse navigator, the beauty shop gals, the helpful drivers and everyone in between, the VGF staff truly cares about each resident and makes everyone feel right at home!