Wanda, Aunt Wanda to some, has resided at Grace for almost a year. The leadership and staff are…read moretaking great care of her. This is the third assisted living location for Aunt Wanda. The other locations simply did not provide the expected and advertised care. Grace Residential Care Home does. I'd even go so far as to call it "overwhelming support and care." We are confident that Aunt Wanda is taken care of - no worries. The facilities are sharp, clean, well appointed, with a beautifully manicured patio and yard area with wonderful blooming plants. The staff are friendly, professional, and know how to care for our loved ones there. I couldn't be more pleased. Check them out.

I can't emphasize enough what a blessing Grace has been for my mother and our peace of mind. Lidia…read moreand her staff are caring, attentive and kind. My mom is always clean and content. The food is homemade and the residents all say it is delicious. Our experiences at the past two memory care facilities were disappointing at best, and we never felt 100% comfortable. With Grace, I never have to wonder what is going on, because Lidia texts or calls me regularly if I need any information. I know my mom is extremely well cared for, and is shown love and affection daily. She went through a short combative phase and they were patient and helped us find a plan that alleviated her stress. She has really enjoyed the musical groups, crafts and special events. They even make sure she has her favorite gospel music on her tv! I really can't recommend Grace Residential highly enough and am so thankful to have such wonderful people care for her during this difficult stage.

I've worked here for 8 years and all I can say is this place is beautiful and one of the best…read moresenior facilities I've worked at in my 20 years in this field. Highly recommend the village at gleannloch for all your senior needs from memory care, skilled nursing, assisted living and independent living.

My mom has lived in an Independent Living apartment at The Villages of Gleannloch Farms for 3…read moreyears and I cannot tell you what a blessing this community has been to her and to our family! The recently remodeled décor is beautiful, warm and inviting and they offer every level of care from independent living cottages and apartments to assisted living, memory care and even skilled nursing. But the staff is what truly sets VGF apart from the rest. The professional and knowledgeable office staff, the fun and creative activities directors, the friendly and accommodating dining team, the nurturing caregivers, the helpful and responsive maintenance teams, the kind and thoughtful onsite pastor, the proactive and caring nurse navigator, the beauty shop gals, the helpful drivers and everyone in between, the VGF staff truly cares about each resident and makes everyone feel right at home!

I don't know how I would have been able to care for my mil without Sunset Hospice…read more They are so efficient with obtaining and providing important medical equipment, supplies, care and prescriptions to their patients. Our social worker Kim Valentine was so informative, their Chaplain Richard Ater was an absolute blessing to us. Our hospice team of nurses Kevin and Ali were so compassionate and supportive. Camille came and helped with the personal needs of my mil, she was so kind to my mil and me. I would highly recommend Sunset Hospice. Their team was with us to the end providing comfort and encouragement.

We are very pleased with the help we received from them. From the start of Bobby getting us set up…read moreand answering my questions after hours, to Nicole visiting and caring for my father throughout the month and Jennifer for being there in his last 24 hours and supporting us. We appreciate you helping the Reyes family.

My family's experience with Spring Creek Assisted Living was mixed…read more On the positive side, my mom had a safe, comfortable space during the short time she was there. The food was good, and most of the daytime staff were kind and respectful to our family. We appreciated those individuals who showed care during an incredibly difficult period. However, there were significant issues that overshadowed these positives. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care needs such as turning my mom and helping keep her clean. This was especially concerning given her condition and the fact that hospice staff were present and asking for support. The most distressing issue came after my mom passed away. While she was alive, we fully paid the agreed-upon rate without dispute even though my mom was on 24-hour hospice care. However, after her death--despite the fact that she had lived at Spring Creek for only eight days and was on 24-hour hospice care the entire time--we were still required to pay an additional full 30 days of rent, including room and board and a full level-of-care fee. This was demanded even though the facility no longer provided--and in many cases never had to provide--care, medication administration, or meals. Of course this was outlined in the contracts I had signed while under duress and in crisis. During our immediate period of grief, administration was unwilling to have a compassionate or reasonable conversation about this. Instead, we were met with rigid demands and threats of late fees if payment was not made. At a time when we were mourning, this approach felt deeply lacking in empathy and left us feeling taken advantage of. While Spring Creek may be a good fit for some families, I would strongly encourage others--especially those considering short-term or hospice-related stays--to ask very detailed questions about overnight staffing support and financial policies after a resident's death.

I have been living at Spring Creek Village for almost a year and we are moving out at the end of…read moreJanuary! The promises were wonderful when we were shopping, but the reality has been disappointing and worse. Service has been poor, meals are boring and there is little follow through on promises. They have over medicated my wife, lost some of her medicine and the red "emergency" button in the room did not work when we needed an ambulance. It is now reported that an employee was asked to repair the button in one resident's room and said that since there was a button in the bath and one in the bedroom, he did not need to repair the broken one. And, yes, the manager has heard about each of these and the problems remain. Beautiful facilities, some really nice staff and it looks fantastic, but I am truly excited about our move in a few weeks and have high hopes about improving our circumstances. AND, we are saving over $1,000 a month!

I would definitely recommend Spring Cypress Senior Living. Everyone is very friendly. The facility…read moreis very well kept. The admissions lady was very informative and helped answer so many of my families questions.

I cannot say enough about how wonderful Spring Cypress Assisted Living is! The staff (April, Linda,…read moreDrew, Brandon and so many more) are so caring for my mother. The residents including my mom are happy and have so much to do. The activities are fun and the activities director Shelley puts her heart into keeping everyone busy. The facility is clean and does not have that clinical look. It's like walking into a luxury resort! The dining room is beautifully set where you can enjoy a true restaurant experience from a varied menu everyday! Thank you Spring Cypress for welcoming my mother and making assisted living a great experience for my mother and family.

Severely understaffed nursing to patient ratio. The place is dirty and a/c doesn't work. A few of…read morethe nurses were great and majority of CNAs were wonderful however again severely understaffed. The therapy team were kind except the head guy. He was flippant and ignored the fact my loved one needed speech therapy for swallowing even though we chose this location for this specific need. No one ever did speech therapy the 23 days my loved one was there which made his swallow issues worsen and lose weight due to lack of eating. The head of nursing was rude and ignored concerns. My loved one failed swallow testing and still she was covering for the nurse one day and brought my loved one pills to swallow and one got stuck and after that he refused to eat or drink even though we had started to make progress. My loved one ended up with a pretty severe uti due to lack of changing him and I had to push for testing to prove this was going on. They were dehydrating him significantly with 3 different types of stool softeners. We had to request Iv hydration due to how dehydrated he was. My loved one ended up with bruises on his toes from pushing against the bed as they are horrible cheap beds that aren't long enough for taller residents. If you are considering this facility go on the weekends. The place reeks of urine and fecal matter because the one wonderful cleaner they have doesn't work weekends. Also, request a camera in the room so you can verify care for your loved one no matter what facility you choose. My loved one was never taken out of his room to socialize or take to the lunch room. He was left in his room alone. Getting older is hard. Our loved ones deserve respect, nurturing and healing. Do better.

Type of Care-Excellent, Care Quality-Excellent, Office Experience-Excellent, Thank You for Caring…read moreRespite Care Team Everybody showed CARE. M.Mc

If anyone has to go through the experience of having to select an at home hospice care service,…read moreBayou City Hospice would be the perfect decision. I had the unfortunate pleasure of working with Bayou City Hospice and EVERY single worker (CNA, Nurse, Adminstrative Representative etc.) we encountered exuded an impeccable level of genuine care, thoughtfulness, and empathy that made the level of sadness/mourning that my family experienced (daily) while participating in at home hospice, just a little bit more bearable. The training that each worker experienced as it pertains to bedside manner and just seeing a patient and a patient's loved ones was evident with every encounter. It is clear that they instill in their workers the importance of tenderness, thoughtfulness, and care in a very effective manner. I hope to never need to need hospice care again, but if I had to, I would definitely start with Bayou City Hospice.

We were initially thrilled to have Bayou City Hospice provide care for our father, but our…read moreexperience has been extremely disappointing due to repeated failures in communication and follow through. Our assigned case manager, Rebecca (Becky), has shown a lack of competence in managing even the most basic aspects of our father's care. We were promised our very first nurse visit on a Friday, but that appointment was completely missed. After multiple calls, we finally tracked down Becky for an explanation - only to learn that the designated nurse was on vacation and no replacement had been properly arranged. As a case manager, one would expect her to be aware of her nurses' schedules and ensure continuity of care. Since it was already late in the day, we agreed to wait until the following Monday to meet with the designated nurse, along with the social worker, to minimize disruption and stress for our father. On Monday, however, a completely different nurse arrived (again not the designated one), who was still on vacation. On top of that, we had to chase down and double confirm with the social worker ourselves, even though we had been promised both would arrive together. When we followed up with Becky to understand what was happening and to express the strain this constant rescheduling placed on us (since we were repeatedly having to take time off work) her response was flippant and dismissive by implying that we were difficult and suggested we simply apply for FMLA leave, effectively shifting the blame onto us rather than addressing the underlying issues. To make matters worse, when we called the main line to express our concerns, we were told our file stated we had "declined 24-hour follow-up visitation." This is absolutely false. We never declined visitation; Bayou City Hospice simply failed to send a nurse on Friday due to their own internal miscommunication and lack of organization. Fast forward to today: we had finally rescheduled for our designated nurse to arrive at 9:00 a.m., only to receive a text confirming they would actually come at 10:30 instead. This constant shifting of schedules is exhausting and cannot keep happening. We haven't even officially started my father's care and yet Becky has already demonstrated that she cannot manage the most basic responsibilities. The other members of the organization have been nothing short of pleasant and extremely helpful (when we can actually get ahold of them or meet them in person).That said, we do not recommend that Becky continue in the administrative role. Despite her efforts, she has demonstrated that she is not able to meet the responsibilities required of the position.

My mother has been at The Auberge for about a year and I am very pleased with her care. The staff…read moreprovides many stimulating activities and parties for seniors with dementia and high needs. They really do care about my mother as a human and a friend. She is treated with dignity. I can visit her whenever I want and simply enjoy her at the stage she is at because her meds & personal needs are handled. Dementia is hard and it's sad but the Auberge has helped me enjoy some sweet times with my mother. Give them a call if you're looking for a place for your loved one.