Very pleasant company to deal with. Service guys are very friendly and knowledgeable. They go above…read moreand beyond and I am very appreciative of them. Will definitely keep using them.

I called Bourbon plumbing regarding some outside faucet work that was going to involve cutting into…read morewalls according to other quotes that I had received. In other words, there was going to be more than just replacing the faucets. They were loose inside the walls and had become detached and needed to be replaced and reattached inside the wall. The receptionist at Bourbon plumbing was pleasant enough, but when I asked if somebody could come out and give us a quote or estimate on the job, her response was it was $95 an hour, and it would just be a service call. Two other plumbing businesses are going to give us an estimate. We have no idea how long it's going to take for them to do the construction work inside the wall and what all it's going to take, because this is an old house. I saw the great reviews for bourbon plumbing and was hoping that we might use them because of the quality of their work. Evidently they're doing so well, that they don't have time for estimates or extra business. Congratulations. Needless to say they may have done the best work, but we will never know

The city initiated an "emergency shut-off" of the water in our home due to a continuous flow of…read morewater that was detected. Darnold Plumbing was able to come out the next day to find the leak. Trent and Jake showed up and wasted no time looking for the problem. Although this leak seemed to be difficult to find, these gentlemen remained professional and answered every question asked. These guys did a great job! We will not hesitate to call them again for all of our plumbing needs. M. Hunter

I hired John from Danold Plumbing to repair a pinhole leak in the copper water line feeding my…read moreirrigation system. While the leak appears to have been repaired, I was disappointed with both the billing and the overall customer service. I was charged for more than an hour because the technician had to leave to obtain a small copper fitting, even though he arrived with a large parts trailer. I do not believe I should have been billed for time spent retrieving a basic repair part that should have been readily available. I was also charged for 45 minutes of initial on-site time, despite being told by the office beforehand that only 15 minutes would be billed. When I questioned the charges and asked why it took so long to return, John responded, "You're entitled to your opinion," which I found dismissive, rude, and unprofessional. In addition, after the repair was completed, one of my irrigation sprinkler heads became stuck in the open position due to debris left in the system during the repair. This required additional cleanup and further reinforced my concerns about the quality of the work. For now, the leak appears to be holding, and I am intentionally leaving the area unfilled so I can monitor it for any future leaks. While I appreciate that the leak itself seems to have been repaired, the unexpected charges, unprofessional customer service, and the additional issue with the sprinkler head left me with a poor overall experience. Based on this experience, I would not choose this company again or recommend their services.

Of course my plumbing problems were on the weekend. The whole trailer was backed up. I texted Otero…read morePlumbing to set up an appointment for Monday. They got back to me with a time on Monday. For this area I was really surprised that I even got a response first off and that they would come out on Monday! They came, diagnosed the problem, which will be major, and set up a time frame to come back to make the repairs. I was pleased with the response, and that he discovered the problem and will be able to fix it, without costing me my life savings. I would recommend this company for your plumbing needs.

We had them come and service our swamp cooler. We were told it was cleaned and that it would be…read more"good for the rest of the summer". However, it did nothing. It got even hotter after they left. We had someone else come out and it turns out they didn't even change the filters at all. The other people did and voila, it works great. They charged us for doing nothing. It was a complete waste of money. They were very nice, but that didn't cool our home.

Darnold redid all piping in my granddaughters home. They were neglected by the previous owner, and…read morewere a mess. The guys came out and made minimal access points and did a great job. We use Darnold for all our plumbing needs and have since we came to Alamogordo in 1989. They were very reasonable and Abe was the consummate professional. Keep up the great work guys!

I hired John from Danold Plumbing to repair a pinhole leak in the copper water line feeding my…read moreirrigation system. While the leak appears to have been repaired, I was disappointed with both the billing and the overall customer service. I was charged for more than an hour because the technician had to leave to obtain a small copper fitting, even though he arrived with a large parts trailer. I do not believe I should have been billed for time spent retrieving a basic repair part that should have been readily available. I was also charged for 45 minutes of initial on-site time, despite being told by the office beforehand that only 15 minutes would be billed. When I questioned the charges and asked why it took so long to return, John responded, "You're entitled to your opinion," which I found dismissive, rude, and unprofessional. In addition, after the repair was completed, one of my irrigation sprinkler heads became stuck in the open position due to debris left in the system during the repair. This required additional cleanup and further reinforced my concerns about the quality of the work. For now, the leak appears to be holding, and I am intentionally leaving the area unfilled so I can monitor it for any future leaks. While I appreciate that the leak itself seems to have been repaired, the unexpected charges, unprofessional customer service, and the additional issue with the sprinkler head left me with a poor overall experience. Based on this experience, I would not choose this company again or recommend their services.

Great and professional service. Was a bit hesitant to call them because of the old yelp reviews but…read moreI gave it a shot and was impressed. Also very reasonable pricing and good customer service!

I had a leak at night, on a holiday, in a new city that I had just moved to the week before. Water…read morewas coming out of the wall and onto the floor and I just couldn't get it to stop. Being a holiday, I wasn't sure I would be able to get anyone out, but I called several plumbers that were listed as having emergency hours in hopes I'd be able to reach someone. Lane Plumbing called me back in a matter of minutes, clearly stated pricing, and were at my house about 20 mins later. The gentleman was able to fix the problem very quickly, and was on his way. No hidden fees, clear communication, and quick response. I absolutely recommend and I think I've found my new plumbing company!

Roger Ashley will not pay his invoice he owes our company. I met him in Cloudcroft NM at the…read morewestern bar. I shipped him 2 RDI compressors that he will not pay for. His phone doesn't work, his website is down. I wouldn't do any business' what so ever with this guy. He has kids and so do I, he should do the right thing and pay his bills.

Poor work ethic working only 4-5 hours/day for 2-3 days a week. Questionable integrity...says he…read morewill show and then doesn't. Unable to provide adequate documentation for pricing. 6 weeks into a 3 week maximum project. By the time it is finished, we will be 2 1/2 months into this 3 week bathroom renovation project. Website does not accurately reflect this business.