I'm giving a 5-star review because of how the issues with my repair were handled…read more There were a few problems after I picked up my vehicle, including a few tail light issues and my navigation system not working. Once the regional manager, Austin, got involved, everything turned around. He personally called and texted me, took ownership of the situation, coordinated a dealer diagnosis, and made sure everything was taken care of without me having to deal with it. He also ensured the remaining repair issues were fixed quickly. I really appreciated the follow-through and level of customer service. Additionally I've been assured and trust any additional issues will be addressed. Based on my experience, I highly recommend Caliber Collision.

I would like to thank Bluffton Caliber shop for taking care of our Elantra! We had a problem with…read morethe door and Joshua and his team were very friendly and quickly take care of it! If you need a reliable service this is the shop for you! They got affordable prices!

If I ran a business, I'd like to think I could run it like Apex does...with honesty and a TON of…read moreintegrity. I basically brought an IMPOSSIBLE job in (dented plastic bumper...hit a trailer hitch ). I got an honest opinion, an honest quote, and brought the car in later for the work. The result was MUCH better than I could have ever hoped for!! Nobody could see what happened unless they were reeeeally looking for it. Despite putting in the time to fix it, because to him it wasn't "perfect", the proprietor MASSIVELY discounted the quote. THAT is how you run a business and gain clientelle. Have a door ding?! Come here!! Need paint protection film? Come here!! You get incredible work from really nice people. What else could you ask for?!

From the owner: Ceramic Coating Paint Protection Film…read morePaintless Dent Repair Paint Correction

Took 2 months to repair my van. Majority of the work done well but missed detail work at…read morebumper/fender /inner fender junction. They did keep me informed about delays and progress.

Our 2015 Toyota Rav4 was subject of a manufacturer's recall for peeling paint. Advanced Collision…read moreof 216 Mead Road, Hardeeville, SC was the authorized repair shop for the Toyota recall process. On October 12, 2021 the vehicle was brought into Advanced Collision for a 2500 PSI power wash which uncovered paint issues on virtually every metal panel on the vehicle. A report was sent to Stokes Toyota which submitted it to the manufacturer for approval. Approval can take up to two weeks, but was received in about ten days. Upon approval, Stokes notified Advanced Collision and we were scheduled as soon as possible and our vehicle was dropped off on November 19, 2021. We were told by both Stokes and Advanced that the process which involved removing all trim, glass, and other hardware items, then stripping every metal surface to bare metal, re-priming, and repainting up to 3 coats of paint. Any parts removed during the process had to be (replaced if broken) reassembled to the vehicle. This entire process typically took six weeks, sometimes longer if there were supply chain problems for replacement parts. Our vehicle was returned to us on December 9, 2021, just under 3 weeks which included the Thanksgiving Holiday. Advanced Collision did an outstanding job! It was like receiving a brand-new car every detail was perfect including the pin-striping! In addition, Advanced gave us two travel mugs filled with hot chocolate mix and Christmas candy! The folks at Advanced were extremely pleasant and kept us informed at every step in the process. We received a 24-hour notice that our vehicle as painted and being "reassembled" and would be ready the next day. My wife and I were extremely impressed with the entire process and highly recommend the folks at Advanced Collision for your every auto body job!

Came here as I was referred by Mercedes Benz of Hilton Head. My car was reared ended in a car…read moreaccident. I came here for an estimate and was advised the car was drivable. I pointed out the wires hanging and they were just tucked back in by hand. Just to fall out when I drove off. So based on that I went supermarket shopping only to learn that the trunk won't close that was rear ended. So the car then needed to be towed back here. Communication was not the best and I would call to get information constantly. Since parts had to be ordered and the car was a year old the process took seven weeks. All the while no communication and they have my vehicle sitting outside in the back of the building. When it was ready they called and I left my rental there to get picked up. Only to later find out the trunk still did not close. So I have to bring it back and they said it will be awhile. Well since I no longer had a rental I had to wait. Thankfully it was only a couple hours not a half a day. The accident was bad but this place doing the repair just added to my pain and aggravation. The only positive is they worked with the insurance company to get paid.

WORST OF THE WORST!!…read more very unprofessional service for details (touch up) JOEY AND ANOTHER tall guy with a beard. didn't know how to take care of some little tiny scratches or a 3" scratch. JOEY not sure if is the owner or not but he shouldn't be doing the jobs. please if you have a NICE CAR don't take it to this place. plus they were dirty and left dusty the inside of the truck.

Mr. McGraw is a capable and fair man who works out of his shop and travels for mobile repairs…read more I requested a bid on a job, through yelp, while traveling through the area in my RV. in response to my bid request, some people danced around, stalled, offered "we're not sure pricing", or made excuses, he provided a fair and accurate quote. Mathew completed my project to my satisfaction, on time and on budget as promised. He and his wife even offered to go pick up parts I had ordered ahead of my arrival in a nearby town they would be near the night before, to save me time. I accepted that offer and trusted a man I did not know. Matthew did not let me down, has he had my parts at his shop the next morning and was ready to get the job done, with a good attitude, despite blistering heat. He is friendly, honest and hard-working. I appreciate working with him, and hope to see him again.

This company is amazing. Service is great And he really takes great pride in his work.read more

I've never had my car repaired here before but I hit a deer back in November and my insurance…read morereferred me to them. I received my truck back towards the end of December and upon receiving it I had noticed scratches on my truck that weren't there before or after the accident, to be precise all damage was done to the front and the very noticeable scratch was towards the back. The GM said it would buff out. Fast forward not even a month later and the parts they fixed are literally falling off my truck. I wish I were making this up. I hope the GM will resolve this and not offer me another quick solution.

Almost a week of emailing with concerns getting no response, I start leaving reviews and all the…read moresudden I almost immediately get a 1 sentence email response completely ignoring EVERY one of my concerns. Paul Batt has left me feeling VERY uneasy about doing business with this company. My truck was hit by a tire on the highway 800 miles from home and until I talk to an owner or something, I'm terrified of having this company do my work . I messaged about an intercooler install while they have my truck, and they can't install it... I'm not trusting a BODY SHOP that can't install something I could do myself with a full garage. (I work IT by the way) . I will of course edit this review if I'm taken care of in a more caring, compassionate and professional manner.

Great people and great work at a fair price! Highly recommended, they are really good…read more Al Wiegman

First, I have to say the customer service here is absolutely exceptional! I called about getting my…read morefront brakes done, and from the start, everyone was so pleasant, friendly, and kind. Unlike other dealerships, they don't try to charge you an arm and a leg. I highly, highly, highly recommend this place! They truly go above and beyond and treat their customers with the highest level of respect. Plus, the service is quick--which is always a huge plus. I'm happy to support a locally owned business that genuinely values its customers.