I'm a manager at a retail store so my main objective at work is giving good customer service to our guest. Today, the lady at this juice bar was so rude, as a manager would have fired her on the spot. She is an older asian woman with spiral gauges, if the owner of this establishment is reading this.
They have a point system and a few weeks ago another employee (young blonde) signed me up. She even let me keep my card with them so that I don't lose it. Today, I asked for them to look up my card and gave them my name. This rude woman took the ring of cards out and didn't even look before she told me I did not have one. I asked her to look again. This time I spelled it out for her. She looked at me and asked me if I was sure that this was my name. I looked at her puzzled by the question. How would I not know my own name? She insisted I didn't have a card. Once again I asked her to look. She finally found it and told me she couldnt find it because my first name is a last name. She even asked me for my last name as if I was lying to her.
As I went to pay for my drinks, I slip my card into the card reader and she pulls it away from me. Again, very rudely told me it was her job to do that. If the car reader is on my side of the counter I am going to use it. Specially since she did not ask me to pay. She was too busy whispering to the new hire who was preparing the drinks.
She never apologized to me even though my husband let her know she was being rude, as if she didn't already know. She instead decided to look at me with evil eyes.
I will not be returning until I speak with the manger about her behavior.
One star for blonde girl who is always so kind. read more