I love all the people here. They are very good with my children and have wonderful hours. From the…read morereceptionist to the doctors and every where in between everyone is very friendly and work great with my children. Even when I call them with questions on busy days they get back to me in a hurry. I love all the staff and they do an amazing job

My family had been patients at New River Valley Pediatrics for several years, and this was one of…read morethe most disappointing experiences I've ever had with a medical office. After learning our family had been dismissed from the practice, I went to the office to request my children's medical records and ask a few questions about the decision. I also asked if I could speak with Dr. Brownfield, but I was told I was not allowed to because the office manager, Lee Cox, had already discussed the situation with him and he was aware of the practice's policy. I asked to see the written policy stating that patients are dismissed if an account is sent to collections. After reviewing the paperwork provided to me, l could not find that policy anywhere. When I asked about it, I was told it was an internal policy that did not have to be disclosed to patients. What was most upsetting, however, was the way I was treated during the conversation. I was taken into a private room where Ms. Cox raised her voice, repeatedly interrupted me, pointed and shook her finger, and told me I was "just upset because I wasn't getting the answer I wanted." I found those comments and the overall interaction to be unprofessional, dismissive, and intimidating. I understand that medical practices have the right to make business decisions, and while I was disappointed by the dismissal, my biggest concern is how I was treated when I tried to ask reasonable questions. I came to the office looking for answers and left feeling talked down to and disrespected. I hope this feedback encourages the practice to reflect on how difficult conversations with patients are handled. Even when a patient disagrees with a decision, they deserve to be treated with courtesy, professionalism, and respect. I also feel as though doctors wouldn't appreciate Ms. Cox making it seem as though they don't care abo their patients over an "internal policy."