Great Service provider of Hughes and Dish and other communications and smart home technologies.read more

We Connect agreed to a service call at my home. The technician arrived outside of the committed…read moretime for the service call. The technician asked me to sign forms authorizing work to be performed at my home. The technician then left my home 5 minutes later without performing any work or communicating why they were leaving. I spoke with the dispatch and service managers for We Connect multiple times throughout the day and they are unwilling to honor their commitment to service my Hughnest installation on the day committed. Getting customers to sign documents agreeing to perform work then leaving the job site is dishonest and probably part of a scam to bill for more services. The service manager will only allow a technician to come back on a different day and I am required to sign new service forms allowing work to be performed. It looks like they are double billing for work. Customers should be aware We Connect LLC is operating with shady business practices.

Excellent Service. The young man who helped…read moreMe with technical issues was Very very kind and patient to Explain everything to me. Thank you Spectrum in Green Bay Wisconsin

absolutely the worst customer service experience of my life. 20 deep on walk-ins and 2 people…read moreworking. Another person came out and played on his computer for 20 minutes without helping anyone. Wish I had those few hours back... Please, please, please, for the love of God, please look for any other option!!!

We were contacted by Bug Tussel about the possibility of high speed internet coming to our rural…read morearea so we attended the community meeting. The paperwork that they submitted even included our address as a future site for fiber installation. Fiber would be a MAJOR upgrade for our small business! Fast forward two years. Semi - ok internet, but ZERO fiber. There are two families and two separate businesses at our location. We reached out to Bug Tussel and they said they have no plans to run fiber to our location- EVEN THOUGH IT IS ON THEIR ORIGINAL MAP that they pitched at the county meeting. The two unoccupied neighbor houses have fiber installation hookups but we do not. Also, I have another complaint. When they came to unhook the internet (because we have switched to Spectrum for Fiber) they did not call ahead. We are in meetings with clients in Toronto and they ask for a bug tussel hook up. I would have had it ready if I knew they were coming - so the younger of the two goes around the back of my wife's computer and pulls it out of the wall. Then as he goes to leave her office he trips on one of the dog beds. He said a few things because he is a jerk. He wouldn't have tripped if his shoe laces were tied. Extremely unprofessional! I won't be switching any of my accounts going forward. Bug tussel lost an opportunity.

Bug Tussel is a very poor Internet provider. Unfortunately where I live, in Harshaw, WI I don't…read morehave many options, so I've been using their service for 4 years. I started with their 10 Mbps Download Plan (Basic), but I consistently only had download speeds of 5 - 6 Mbps. So a year ago, June 2023, I upgraded to their Economy Plan which should be 15 Mbps download speed. Unfortunately, I only received those speeds for 2 months, and then the download speeds dropped to 7 - 9 Mbps. In that time frame, we have not added any additional devices to our home that would drain the speed. Their tech support can't solve the problem, and return my download speed to 10 - 15 Mbps, like I had for two months. Instead, they give me various excuses, but continue to charge me for the 15 Mbps plan. Another issue I have with Bug Tussel, is when the Internet stops working after 5:00pm, or any time during the weekend, they don't have any support, or way to contact the technicians to alert them the Internet is down. I have gone 2 days at a time without service, on several occasions, but they will not issue a credit for the downtime. Poor business! Also, good luck if they have an equipment failure. They will charge the customer for their faulty equipment or installation, and charge the customer a hefty price. At my location, I have an antenna on a tree by the lake and a cable buried in the ground from the antenna to the house. In four years the cable stopped working 3 times and they needed to replace it. We did not disturb the cable. The first time they replaced their faulty cable it cost about $125, the second time it cost approximately $200. In November of 2024 they charged me $425 to replace their faulty cable. I hope Oneida County takes advantage of the Wisconsin Broadbrand Infrastructure Project to provide homes with Internet providers who offer consistent Internet speeds of 100/20 Mbps. We need more options where customers can get the service they're paying for and the business stands behind the product they're selling. Bug Tussel is an AWFUL company.

Representative did not explain anything to me. Not about the phone, not about the new plan, didn't…read moregive me a receipt, etc. When I declined the protection plan he offered, another guy (manager?) came over and high pressured me to get the protection. They advised that I could call back later that day to cancel it if I wanted. To get them off my back I said ok but I would likely cancel later in the day. They lied! Verizon doesn't allow you to cancel until after first billing!

I stopped in to this location just to pick up a new Apple USB-A to Lightning cable, et Voila!…read moreCarPlay, which until now was not functioning in my Dad's new '21 Ford Ranger SXT, worked immediately after I plugged in my iPhone in the parking lot w/the new cable! Finally Maps & Siri work with handsfree, so my family can rest assured I can keep my attention where it belongs, offensive driving . On top of this the salesperson, D!, sold me on a HomePod Mini and helped reassure me it was a sensible purchase to work on our "Smart" Home aspirations. I was impressed by the stores depth of products & accessories in home media center & beyond the usual mobile phone/smartwatch inventory stack that seems typical in even Verizon's stores in large Metro areas. Following the last 2 times I've had to contact "611", I have noticed a near seamless online/mobile app/text/phone/in-person experience & helped me avoid having to repeat my self ad-nauseam. Even AppleCare+ customer service doesn't even compare in this regard. While the entry cost for VZW monthly service is , I'm reassured it is buying quality customer service that is worth it and I'm confident I made the right decision in moving my business to VZ. Looking forward to unpacking the HomePod Mini and following up with another A+ review on that project ;)

They send you the stuff and you have to figure out how to set it up. Like Ford sending unfinished…read moreEdsels to dealerships with the parts. So many new features the mechanics didn't know how to install them.

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.

Avoid this location as they move slower than a snail doing literally anything. Jaime is the worst…read moreshe doesn't know how to do much so you're stuck waiting for customer service over the phone.

ABSOLUTELY HORRIBLE! Taking into consideration that the pop up says colonies are trying their…read morehardest during Covid. This store location up to management doesn't care. They don't issue refunds, jerk you around, waste your time, and forget about Verizon helping you they just transfer you right back to an incompetent location. I bought a phone, traveled for business, came back and am quarantining. Location refuses to take the merchandise back and you can't help from Team Wireless which should be called Opposing Team Wireless. However someone will have enough time to apologize, ask for more info, or give some reply here to save face and make it look like they aren't greedy. JUST HORRIBLE