Elke is consistently friendly and helpful. When my tire couldn't be repaired, they immediately ordered a replacement and kept me informed about the delay. As soon as the tire arrived, they called right away--they were genuinely concerned about me driving with a nail in my tire. The customer service here is reliably excellent. read more

After I was quoted a full price from call center for 2 tires I'm Hammond. The clerk in Hammond still added an additional tax as she said on the tire. She call the Call center and stated they didn't give me a correct price. If you gonna quote a price as he said to a returning customer - then put it in the system as such. Lair.. No stars And the clerk the she did something !! read more

Quick service, friendly, and professional. A few customers when we pulled up, but all of workers were moving to assist. Kalen was very nice and quickly helped us. Would return if needed and recommend to others! read more

HORRIBLE SERVICE!!!!!!!!! WILL NEVER RETURN!!!!!!! Made an appointment Wednesday for Friday morning for 4 new tires. Dropped my car off Friday morning at 7:45AM for them to start on. Called at 3pm Friday, they said my car would be ready for 4:00PM. Got there are 4:40PM to find my car in the exact spot i left it in that morning with the donut still on my back tire. ABSOLUTELY RIDICULOUS!!!!!!!!! Not to mention i had to wait 45 minutes for them to try to put a 15in tire on a 16in rim, obviously they didnt order the correct size for my car EVEN THOUGH I MADE AN APPOINTMENT 3 DAY IN ADVANCE. I had to wait until 7:00 PM for my car to be completed. I will be taking my business someone else. DO NOT RECOMMEND THIS PLACE. EVERRRRRR!!!!!!!!!!!!!!!!!!!!!!!!! read more

Terrible. Ive been here three times in a year because they don't do a good job. They won't even put your spare tire or other things back where theyre supposed to go. customer service is horrible and waited all day for a supervisor to call me who never did. Speaking of calling - they NEVER call you to tell you if your car is ready or get updates. I have had to call them every single car. Walking in to finally get my car, the receptionist is typing on her phone telling me to hold on. Do not come here if you value good service. read more

Honestly, this is my favorite tire place! I got my tire pressure sensors done with them and got my tires done with them and they are very reasonably priced and always done in a short amount of time! I'm very pleased with this place! Also, the customer service in there is wonderful and they always give you honest prices and opinions! I love this place! read more

Great service, highly recommend. Bonus for us, we were able to make an online appointment for a last minute Sunday appointment.

Ask for Savannah! She is very helpful and patient! They have great service here and changed my tire very fast!

The customer service here used to be great... back when this was Tire Kingdom. I keep going back for oil changes because they rotate your tires for free, but I have lost my patience with their terrible attitude. Time to move on and find a new oil change and tire provider. read more

So unhappy with my experience. When I arrived, the two associates were talking about a customer that had walked out right as I had walked in. I don't know the situation but I do know it is extremely unprofessional to talk about a customer in front of another one no matter the circumstances. It also took longer than it should have in my opinion. The associate that helped me was so worried about the prior customer if he would have just focused on checking my car in I would have been in and out in under 10 minutes. So at drop off, I'm already not super thrilled with my experience. I had an appointment for an oil change and tire rotation at 12:00pm. When I made my appointment, I asked how long it takes and was told it's usually a 45 minute process. At the time of drop off I asked if it would be ready by 2:00pm. The associate said yes. 4:00pm comes and I realize I had not gotten a call about my car. So I call to let them know I was on my way and I'm told it's not ready. He says 10 more minutes. I'm annoyed but I say okay. I get there, and my car is still lifted. The oil hadn't even been changed. 20ish minutes later it's ready. I asked the associate if it was common for it to take so long as this was my first experience with NTB. He says "no we're just short staffed right now". Totally understand as we are in some crazy times right now but 1. They should have told me that when I dropped my car off. 2. They should not have so many appointments available if they do not have the staff. I get in my car and I've got grease from someone's hands on my steering wheel and the side of my door. Some random station is playing in my car which not the end of the world but when you combine it with everything else it's annoying. Why are you even listening to music using my vehicle??? Overall, that was my first and last time using NTB. I went because it was close to work and they had a good price plus they offer a free rotation. Guess you get what you pay for :) read more

Robert is great. Very honest and helpful. He made sure my wife was taken care of and safe while passing through town. I'm always worried when she has to travel but not if she's anywhere near Hammond. read more

Do not shop here. Shop at any tire shop that this one! I bought a set of tires here, and I purchased extended road hazard on all the tires. I got a simple flat (nail) in one. They REFUSED TO FIX IT. What is the point of lifetime tire repair if they refuse to fix a flat? I was told they only fix flats if they aren't busy. Basically, I was told to schedule flats a couple days in advance if I wanted it fixed. read more

Do not use the internet site for this place. I booked my appointment and picked out my tires. I arrived and was told that all that the computer showed was I had an appointment. The tires I picked out they didn't even carry. I picked out other tires and booked another appointment. Dropped off and they have had it for almost three hours with an appointment mind you. The mechanic is waiting for me to do his work. This is the most unorganized and they don't mind wasting your time and money. Go somewhere else. read more

Terrible. One incident, I dropped my company truck off here around 9 am for an oil change. Waiting all day. Around 3 I came back to check(assuming they just forgot to call me) and it was still parked in the same spot. I walked in and told them don't worry about it. The rude girl begins the counter said "well people that call and schedule an appointment as always going to be priority over a walk in." Second experience- brought my company vehicle in to have a tire plugged. Came back a few hours later and they had put a brand new tire on. I was pissed. I asked to see the old tire that they claimed couldn't be plugged and they said the truck that picks up the old tires ran that morning so it was already gone. They didn't get this approved by me or the fleet company. Then they wouldn't even give me a receipt claiming they already sent it to the fleet company. Pathetic. I've been using Toney's lately and will continue to do so. Not smart to screw over the largest vehicle fleet in Hammond guys. read more

We are driving a F250 pulling a 20' trailer with two four wheelers on the back and had a blow out on I55. It is the Friday before Labor Day at 6:30 PM and no other tire store was open. I called NTB and they said come on over they would take care of us. They took us at 7:00 and got us 5 new tires while we went to eat supper. Thank God they were open. read more

Dont trust this place, very unprofessional, the two women that worked there are extremely rude. We bbroke down on the highway said they couldnt get power to even run diagnostic test. Had it towed to a great shop it was the battery and battery terminals. This place told us our car was toast. They are a complete joke. Overcharged more than double on towing.go to tony's tire and automotive and talk to chris. Very professional read more

This business is the worst. Brought company van to have cooling fan replaced and during the repair the tech smashed a bumper sensor. Manager admitted they damaged part then said they fixed it. Spliced wires together to turn off warning light. Dealer had to replace wire harness to fix which was added cost. This place must love screwing customers. read more

No need to reach out to me. I already spoke with rep who did their best to assist me but the next closest store was another experience with poor customer service. This leads me to believe it is a systemic issue. So please do not contact me. read more

These guys were great! Especially Rusty and Austin. Not only were they open on a Sunday but they fit me in as soon as my car arrived on the tow truck, they were professional and kind. Thank you! read more

This location has progressively gotten worse. The staff are not friendly at all. They treat you like you're a problem rather than a paying customer. I'm so incredibly thankful that I'm moving out of this area and won't ever have to return to this location. read more

Worst run business I have been to in a long time. I brought in a battery to swap out and get a new one. You would think that is very simple to just buy a battery. Their computer system would not let them sell the battery without a vehicle. This battery is for a special application. After spending an hour with the employee talking to their help center I finally had to leave and drive down the street to buy my battery. I will never go back to this business again. read more

GREAT CUSTOMER SERVICE, all of the employees were very nice and helpful while fixing my car !!

due to mercedes service not answering their phone, i called ntb and asked do you do mercedes wheels? oh yeah, he said, what i should have asked was can you do them without damage to them! their tire machine damaged 2 of my very expensive wheels and when i brought the manager out to look, he immediately said this was curb damage. i washed the wheels by hand the day before just so i would know what, if any damage there was. there was a 3/4"scratch on one wheel.now there is a 2" scratch on one and a 3" scratch on the other. before i could discuss any of this he stated he was to busy to discuss this crap and walked away. so apparently my $1150.00 was not well spent! make sure you take pictures of each wheel if you decide to use these jerks read more

This place is terrible! You have to make an appointment for an OIL CHANGE, and sometimes you end up waiting up to an hour and half! The majority of the workers are incompetent, and when I spoke to the district manager, I was told that the location in Hammond is a "training" location for the Baton Rouge location. Don't EVER spend your hard earned money here!!! read more

A one star rating is giving them too much credit! This place is terrible. The staff lies about pricing and tries to make you purchase unnecessary items. DO NOT GO HERE. read more

This was the first time I've bought tires from NTB. The mechanic installing my tires damaged all 4 rims and didn't tell me anything when I picked the truck up, it wasn't until I got home that I noticed the damage so I went back to the shop and they took full responsibility and made a claim with NTB's insurance. I understand people make mistakes and I'm fine with it as long as they fix them. The insurance company (Sedgwick CMS) covered 80% of the damage. They told me they subtracted 20% for depreciation. The only reason I decided to give NTB my business was because they were $100 cheaper, however in the end it cost me $706 more and I still have to come up with $806 to get my truck back to how it was before I went to them. NTB said it's out of their hands after they turn it over to the insurance and Sedgwick CMS says that's how insurance works. I wouldn't advise anybody to use this business. read more

The Hammond, La NTB is the worst place for an Oil Change or other automotive services. I just had the worst experience i have ever had at this NTB. I tried to be pro active and made an appointment for a simple oil change. It took over two hours with an appointment to perform my oil change. There were only two cars in the bay besides mine so there were not busy. Three employees were not working at all and only one was doing all the work. Hence the length of time for a simple Oil Change. Upon completion the front desk employee tried to up sell me by saying my battery was bad, I just had it change two months ago and the battery was good. I brought it back to the place i bought it. They said i needed an air filter, just had it done and a laundry list of other items there were proven to be not necessary by another shop. I highly recommend that you be careful when going to this location. I will never go back. read more