Customer service is a joke Got car didn't realize tires were…read morebad . Got flat tire and they were no help. Told us we should have taken their insurance. Didn't think I had just for safety reasons I should have good tires! Also they threatened to call police if we came in to exchange They said they didn't have a different car. Eventually we convinced them to call around and we had to drive over with a little spare tire and got a different car . Still going around and around With customer service.

Freddy and Sammy are so awesome that they found a coffee mug that i left in the rental car…read more Amazing, im from California, and I never had such a great experience like i did with these two guys They deserve raises !!!

The gentleman at the counter, don't know his name, he helped us get started. It was busy and hot…read moreoutside. Originally we were going to have a VW Taos but said it was getting cleaned and other choices available. We said we would wait. We waited and Jae came in and said VW had a cracked windshield and couldn't drive it so they gave us an upgrade no charge and Jae went above and beyond .. Extremely kind and giving. Thank you Jae and crew!!! Kelley

Vegas Bound or Not!!…read more Time for that road trip to Vegas! Got my reservation all set, ready for check in. We got here for 7:30 a.m. pick up and the rental is not ready. Sometimes life happens and right now we are caught up in that moment where we have no control. As we sit here the lobby fills up with customers needing to go vroom vroom in their rental car. Our car was supposed to be ready, but it's not. What do you do when you cannot control the situation? In today's day we wait. What else is their to do? We wait and we're supposed to be on the road right now. Are we no? Playing the waiting game is fine, but when you check in right in at 7:30, first customer and have to wait over an hour for a car they are supposedly cleaning it's tedious. Time continues to tick away and I'm sure that they are cleaning my rental. Why was it not cleaned last night? Patience is a virtue! The staff here move with purpose and are super nice. They seem non attentive to issues and time constraints that individuals have and must keep. I just sit here waiting, feeling ignored. As customer after customer are placed in their cars, remember that patience is a righteous virtue. When I have inquired with the status of the cleaning it's the same line every time. They are working on it. Yes, all of our time limits were pressed back and had to be ignored this morning due to the lateness of this rental. In the future the company needs to make sure that when customers make a reservation a few weeks in advance they do it for reasons to keep appointments ON TIME! I have been renting with Enterprise for as long as I can remember! This is the first issue that I have run across that was not attended too properly. Will I use them again, yes but at the time this was unsettling. But all happens for a reason. So let's just keep hope alive.

I work at a Hotel here in Surprise, AZ. I had an older gentleman who was a guest and stayed at our…read morehotel. We called a yellow cab to no avail; they had him waiting for over 3 hours. An older man couldn't use Uber or Lyft due to no cc card, but I found Mike here on Google, messaged him, and he answered right away. He was very professional and helpful. He agreed to take the older man to his destination before his normal work hours which was absolutely wonderful and kind. If you ever need a ride here in Surpise please contact Mike and his wonderful business . I will be recommending him to all guest needing rides in the future. Thank you Again Mike

I called the number a guy answer professionally and suddenly a girl shouted and screen pleaaase!!!…read more and then call ended... I called again and redirected me to the voice mail of a girl, confusing times I guess

Brian's car service is just great. Totally reliable ( even for very early flights ) and all the…read moredrivers are very pleasant . Really recommend

Many times myself or my guests have used Brian's Car Service for trips to and from the airport…read more Amazing service. Drivers are always pleasant, safety conscious and prompt, communicating clearly when they'll pick you up. This company has an amazing safety record with comfortable, clean vehicles. Definitely my choice for getting around.

Always on time and friendly Jenny is an excellent driver if you get her! Have been using Sun City…read moreforever

Easy on-line reservation process, great driver, clean vehicle. On time both for the pick-up and…read morearrival at the airport.

This is the worst place in Arizona to rent a car!! They will automatically charge you for…read moregasoline even if you bring the car back with a full tank. Don't believe me then rent a car here and see for yourself

Closes @1600 but doors are locked and everything pulled off the street @1540 when they say they…read moreclose @1600 they are gone don't bother coming in @1600 I came in 1540 and was turned away and said come back the next day that they were closed and no one was going to help. So idk if the hours need to be changed or get better staff who actually close when the store says it should be closed

This rental process was so easy thanks to GoGo and especially Stacie! I'm not going to lie it was a…read morelittle more expensive than the other quotes we got, but the service and security we felt with Stacie was WAY worth it! This was our first time with an RV and she took a lot of care in explaining things and was available for all questions and calls before and after our pick up. We felt safe going with GoGo and had a great time! Thank you!

Professional, reliable, on time, friendly. Barbara got my needs booked quickly and easily. Jeff,…read morethe owner/driver is great as was Stephanie. Will be using them for all my local and airport transport. Have already recommended them to my friends!

Great experience start to finish. Communication was excellent, driver was - few minutes early and…read morecar was perfectly clean. He assisted with bags and was very professional. 10/10 would use again.