Vegas Bound or Not!! Time for that road trip to Vegas! Got my reservation all set, ready for check in. We got here for 7:30 a.m. pick up and the rental is not ready. Sometimes life happens and right now we are caught up in that moment where we have no control. As we sit here the lobby fills up with customers needing to go vroom vroom in their rental car. Our car was supposed to be ready, but it's not. What do you do when you cannot control the situation? In today's day we wait. What else is their to do? We wait and we're supposed to be on the road right now. Are we no? Playing the waiting game is fine, but when you check in right in at 7:30, first customer and have to wait over an hour for a car they are supposedly cleaning it's tedious. Time continues to tick away and I'm sure that they are cleaning my rental. Why was it not cleaned last night? Patience is a virtue! The staff here move with purpose and are super nice. They seem non attentive to issues and time constraints that individuals have and must keep. I just sit here waiting, feeling ignored. As customer after customer are placed in their cars, remember that patience is a righteous virtue. When I have inquired with the status of the cleaning it's the same line every time. They are working on it. Yes, all of our time limits were pressed back and had to be ignored this morning due to the lateness of this rental. In the future the company needs to make sure that when customers make a reservation a few weeks in advance they do it for reasons to keep appointments ON TIME! I have been renting with Enterprise for as long as I can remember! This is the first issue that I have run across that was not attended too properly. Will I use them again, yes but at the time this was unsettling. But all happens for a reason. So let's just keep hope alive. read more

Enterprise Rent-A-Car - Beep beep ! - Car Rental Near Me - El Mirage, Arizona

Jordan and Jalen were excellent, kind and professional. I was able to get in and out fast, Great service!

I live in California and was in Surprise Arizona visiting my Mom before celebrating her 93rd birthday. She still has her Honda and I was assured by other family members the A/C was serviced as we had requested it be done in March knowing the heat was coming in June. Well when I took out the car to take my Mom to a doctor appointment, it was 115 outside and no A/C in the car, just blowing hot air. It was probably 100 degrees in the car! We decided to rent a car for the next day knowing we just couldn't drive her's again with no A/C. Called the reservations phone number for Enterprise on 6/03 and told them I wanted to rent a car at the El Mirage AZ location. Also told them we would need to be picked up from my Mom's home on 6/04 at noon to be then taken to Enterprise to get the car. The reservation agent confirmed all with me and received an email and text as well confirming. We were waiting at the door at noon on 6/04, but no one came. I called the reservations phone number four times between noon and 12:30pm, each time being told "they were running late, but would be there". Finally on that fourth call, I was transferred to the El Mirage location and Brianna Phillips picked up the phone. Explained to her what had happened and she told me she had us down to rent a car BUT that we were coming in to get it, NOT being picked up!! By now I was hysterical and screaming, thinking what to do as we could not drive my Mom's car again with no A/C that day and she had another appointment. Brianna remained calm and was trying her best to reassure me we could get the car that day. She also explained to me that at the time I reserved the car, the reservation agent was required to transfer me to the location to confirm but they never did. She was very understanding and just kept apologizing for being told we would be picked up. She had my phone number and said to call or text her on her personal cell as soon as we were done with my Mom's appointment and she would come pick us up. Was able to have a friend drive us to the appointment and texted Brianna when we were done. She immediately texted me back saying "I'm on my way!". She was literally an angel, so very sweet and accommodating. She arrived in 10 minutes and drove us to her location where we were given an upgrade and a full tank of gas in the car but was told the contract stated it had half tank so we wouldn't have to fill up before returning the car the next day. The car drove wonderful and so enjoyed the A/C blowing on us while it was still 115 degrees outside. Brianna continued to text me several times after we drove off, wanting to make sure all was good and if we needed anything further. My husband followed me back to the location the next day to return the car and Brianna ran out to see me!! Introduced her to my husband telling him this was the wonderful woman who saved us, who literally fell from the heavens to make all good. There are just not enough words to express our gratitude and thankfulness to Brianna and how she quickly sprang into action to turn around a horrible experience into a so much more pleasant one. Hoping Enterprise knows what a treasured and beautiful employee they have with Brianna. We are forever thankful to her!! read more

Fast service, didn't wait long at all. Car was clean and I would rent from this location in the future.

Great experience with Enterprise. The staff was friendly, helpful, and made the process quick and easy. Everyone I interacted with was kind and professional. Would rent from them again. read more

The experience with Enterprise at this location was above and beyond. Our car had to be towed into the GMC dealership due to a gas leak. No other car so of course I went on line, did a search for a Enterprise location and although we had two options, this location had much better over all reviews. Had a family member take me down to the office to get a car and was greeted by Melanie the asst. manager. She was kind, helpful and listened to my needs. She got me set up with a car and off I went to pick up husband from the dealership where our car would be fixed. The car that I was given proved to be a challenge for my husband who has stage 4 cancer throughout his body and the first car was to small for him to get in and out. I contacted the office to see if any other sizes were available but alas none were (this all happened Dec 23rd you know Christmas holiday) but they indicated they should have some back and had me check back on a specific time and date. Although not many had been returned, Melanie once again stepped up and provided us with a mini van that was much more accessible for my husband in getting in and out of which was a life saver. I had rented for a week, but had to extend an extra day and once again the crew was most kind in doing so. Returned the car today, check out was as quick as the check in was and although we were "outside" of the boundaries for a shuttle to take us to the dealership, Melanie once again stepped up and had a coworker , Alex, take us so no uber needed to be called. I would highly recommend this team at this location with a huge shout out to Melanie and Alex. Professional, kind, and friendly were both of these young ladies. Alex made the drive to the dealership fun. Thank you both so very much! read more

Amazing customer service office wide, however Cassi Kozlowski is the Best. Her customer service and genuine kindness made me feel so comfortable and no pressure. I am EXTREMELY SATISFIED to have been assisted by Cassi K. Staff here is smiling and the culture from up management to counter and service reps is Top Notch. Thank you for being so cool Cassi. I hope you supervised knows how lucky they are to have you. read more

I was impressed with this agency. I had an insurance claim and they picked me up from the collision center and got me into a clean car. Even when I had to return and re-rent a car the same day, they were helpful and efficient. I had great customer service. The car was a little basic but overall it was a great experience. read more

Reservation set up on line. Pick up was quick, easy, friendly. Car was clean, good condition. Return was quick, efficient, & staff was friendly and helpful. Was offered a ride home and the driver (I think Les) was personable & friendly. read more

All of the front office staff is helpful and fast with pickup and returning the car. I'm impressed with how well everything went. The el mirage location is the gold standard of car rental businesses. My only gripe is that I wish the parking location was better as it is hard to find spots. read more

I just call and asked if there's a deductible when purchasing a rental. The lady who answered said they don't sell cars at that location and told me to call a location that sells cars. I told her I'm not buying the car I would like to rent one. After that she hung up on me. Very rude and unprofessional. read more

Wanted to give a shoutout to Carlene C. and Nathan N. I checked in with Carlene 1/10/25 and checked out with Nathan 1/12/25. I normally get a survey at the end of my rental. Didn't get one this time. So I'm coming here to brag about my experience. Every time I have come to this enterprise my experience has always been 10 stars. All of the employees are friendly and most of all the customer service is excellent!! This place is highly recommended! read more

A shuttle was sent to pick me up from the auto body shop, a friendly representative greeted me when I arrived and had already spoken to my insurance company and had a car ready to go. I was in and out in 10 minutes. The rental car worked great with no issues while I had it. When I picked up my car at the shop, I left my rental there and Enterprise picked it up and called me the next day to complete all paperwork and close out my agreement. Super convenient and stress free experience! read more

Great service! They let us try 3 car and pick the suv that worked best for my father who has physical limitations.

This location has awesome people behind the desk, very friendly and attentive. My beef is with corporate. Degrees don't make you smart!! The car I rented blew a tire 6 miles from the El Mirage store. I called the road service provided by Enterprise. My only option was an uber driver to take me back to Enterprise. You corporate people are as mind blown as that tire. I do not call Taxi's nor any other taxi service for a reason!!! I would not want my wife or daughter in a vehicle with someone unknown. So I manned up and changed the tire and put on the donut!!! You have shuttle drivers, really? Then one cannot phone an individual rental store, it is a main number in which it hung up on me 4 times without speaking to a single person. I will never rent from enterprise, ever!!!! The only reason I did is it is being paid for. You have friendly agents and maybe corporate should follow their example!! Not to mention when you do finally speak with someone, they have a heavy accent. I'm not putting them down, again, corporate decisions in suits have no clue about being human. You can thank me for changing your tire and bringing your vehicle back so you didn't have to spend 5x the money to go get it. read more

I was so pleased with the great customer service here. Whether it's on the phone or when you walk in the door the employees are very friendly and helpful. Highly recommend! read more

I have to be honest, based on some of my past experiences with the Enterprise brand but this has to be my best experience with any Enterprise by far! Jonah check me in and that was really smooth. Alex checked me out and I have to say it was how he and his partner handled things on the weekend that was the most impressive! I walked in with six people ahead of me and by the time I made it to the counter there was another four behind me. Alex and his partner were knocking 'em out! They made sure to greet every customer and further made sure to let us all know that they were sorry for the wait and that they would get to us soon. Even got to the point where poor Alex was sweating he was moving so fast. And the gentleman, Jerry, who dropped me to pick up my car was friendly and appropriately chatty. It was a nice experience. I'd be happy to rent from this location ANYTIME! read more

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Gave a call for customer service assistance. I needed a ride from my home, which is not far from this location. I spoke to couple representatives that were nice and offered a pick up ride. However, when I called back to schedule a ride I got the miss fortune of getting connected with a gentleman name Rudy! He was very rude and not nice at all! He declined to provide the ride after I was informed by more than 2 other individual, this was something that was possible. Please Rudy work on being understanding and knowing that it's good to be kind to people! Thanks. read more

I rented a car for a nice vacation.... Turns out when I returned the car a day early they told me when I brought it back that I would not get a refund for the day I did not use it. Really with price they charge you they would not give a refund. I will never go back to Enterprise. These companies hide these facts. Now they lost a customer over this. Good business would be to refund the difference of the contract. Beware people read more

Terrible wait times. Reservation made to pick me up(1/2 hour late). I arrive and was told another 45 minute wait time. Why do you request reservations when your office can not commit to any times. If you can't handle the volume then change your practices. Here I am over an hour later still waiting. I'm sure if it was the other way around I would have incurred extra charges for returning the vehicle late. Agent also admitted that it's always this busy on Mondays. This tells me management is aware of the situation but doesn't implement steps to improve. read more

Everything went great with our experience this past week. We had to change our original pick up time to 4 hours earlier with a late notice. A van was not and wouldn't be available when we needed it. They called around trying to get one for us and offered an alternative. When we got there the next morning, a van just happened to be available. Richard outdid himself to get us what we needed. Upon returning the vehicle, I didn't realize a cup holder from our car booster seat had fallen off until I got home. I called and a young lady searched the vehicle and found it in the 3rd seat. I highly recommend this location and staff for their friendliness, professionalism, and dedication to the customer. read more

I had an excellent experience at the surprise Arizona location the staff there are awesome Richard was the associate the helped me and he really turned around our situation. Richard is professional courteous and vary knowledgeable on cars available and informative on how the process works with renting at enterprise. My car was stolen and my family was upset and worried but Richards understanding and empathy was extremely helpful he turned our tragedy into a pleasant experience. Because of him I will rent from Enterprise Everytime. Thx Richard I really appreciate your help and I hope enterprise recognizes you for providing an excellent customer experience. read more

I have been renting vehicles from this location for about 2 years. I always feel I get the quality service. They might not be the cheapest compared to the other companies but I feel you get what you pay for the vehicles that you are renting. When you come in ask for Grayson the assistant Mgr. He will go out of his way to make sure you are happy. read more

Apparently Kyla must be on some type of authority ego trip. Never have I in my life been called and threatened. Your employee must not be familiar with customer service I am so disappointed in the way this company treats their clients. She had one job contact the insurance agent. Not me. And to call and threaten me was a form of harassment. I will never use your company again I will make sure everybody that I come into contact with all of my clients through my business that I run will know exactly how you guys work. I made it very clear to the insurance adjuster that I was treated very unprofessional in the communication between Kyla and I was simply uncalled for and disrespectful. I am a very successful business owner in the West Valley I do not appreciate being talked to like a piece of dirt on the ground. Please take this time to inform your employees how important customer service is or you will continue to get negative reviews. I will screenshot her message that she left on my voicemail just for pure pleasure. Thanks Kayla for causing your company another negative review!! Kyla do your homework I am not responsible for this do not ever threaten that you're going to charge my card or that you were going to call the authorities if I do not return the vehicle it was a simple fix it was already taken care of this morning when Allstate called you!!! Contact the insurance adjuster in the future never the client I did not crash my car I'll stay at Client crashed the car into me do your work instead of insulting customers and harassing them!! Do not ever get your car rented from this place the car does not work that we rented it dies in the middle of the road in this heat the dashboard does not show you The amount of gas in the tank or the miles you are going it is a Land Rover that is black it has under 2000 miles it is a 2020 and it is the biggest piece of crap we have ever rented! If your money do not go to this place save yourself from being treated like dirt!!!! read more

Enterprise Rent-A-Car - Threatening to charge my card when I am not responsible for this! - Car Rental Near Me - El Mirage, Arizona

The employees here are phenomenal!! I needed a car for long term while mine is being fixed. We requested an SUV and they gave us a beauty! Unfortunately it wouldn't fit in our garage along with my husbands car so I returned it. The next one was clean, decent but not as nice as the first one. So I went back on a Saturday (probably their busiest day) and they let me change AGAIN it's perfect. Each and every time, they were so professional and so POLITE! Even when the phones were ringing off the hook, they were extremely polite! They're short handed, who isn't, and yet they never showed any impatience with me given I was on my third car. Highly, highly recommend! Thank you to everyone at this location! read more

By far the worst place to rent a car from. They are very slow with every process. We noticed a chip in the windshield the next morning, called to report it and they said they documented it but didn't. Now we are stuck paying for the windshield. The vehicle also had a slow leak in the tire that wasn't noticeable until the day after and then had to spend 4 hrs waiting on a repair shop to replace the tire. No compensation or anything for the time spent with the tire. Do yourself a favor and don't rent from here. Ran by idiots. read more

Trashy place with trashy cars! Avoid! I rent 4 times a week on average from coast to coast enterprise only. I rented twice from this place and both cars were complete garbage. I booked the second one month ahead RAV4 SUV they gave me old Hyundai with cracked windshield. When I asked for a better car they said that the cracked windshield is normal in AZ because they have a lot rocks. LOL took them over 20 min to get me a booked car Trashy Slow Unprofessional read more

As usual and unfortunately the closest to my house this place is very slowwww... plan on being here a while. A simple car swap was an hour...if I had an option to go elsewhere I would. I use Budget on Bell and they are fast. read more

A big thank you to Rochelle! She displayed the best customer service skills when she picked me up from Chaney's Auto body Shop. My insurance had booked my rental at the wrong location but Rochelle was right on top of things and got me a rental right away witH no delay. She was very thorough with explaining everything and as sweet as she was helpful, thank you Rochelle for your genuine kindness....! Unfortunately my experience did not end as well as it started. I received a call from Xavier the day after my rental had been turned in. He impolitely told me I was being charged for another day for not returning my rental as scheduled. I tried to explain to him that Chaneys Auto Body shop called them to pick up the rental car while I was there picking up my car the day prior. All he wanted to tell me was how much the delay wAs going to be. I called Chaneys and they confirmed Enterprise picked it up the day prior. I called Enterprise bAck and Jason was very nice and ssid it was their mistake and I would be refunded my money and receive an email witH the statement showing the charges in just a few minutes. After 3 phone calls and now 2 days later Ive received nothing. I'm very disappointed in how I was treated and will definitely share this information with my insurance carrier. Yet another update! Thank you Rachel for getting the billing taken care of and understanding my plight! Rachel is very customer service oriented, knowledgeable, and very professional! read more

Worst experience i've had with a rental car establishment in my life. I was told when I first got my rental car I was told that I would receive my $100 deposit back from the associate Rudy. I did not receive my deposit back when I returned my car because it went towards the liability insurance which was never disclosed to me at the time I picked up my rental vehicle. Then I had a remaining balance of about $130 and I had received a voicemail saying "they were just gonna run my card." I didn't authorize this charge nor did they wait for me to call back until they ran my card. How can they run a customers card without permission?! Absolutely terrible. So frustrating. Will never be using Enterprise again. read more

Thanks to everyone at Enterprise for being so helpful and friendly. I've rented many cars before and I've never had such exceptional customer service. Thanks to Richard for helping me find the right vehicle for my needs and to the entire office staff for being so helpful. I never leave reviews, so since I am, you can count on my experience being outstanding. read more

I arrived to pick up a car for a reservation that I made several days ago. After 30 minutes of waiting, they don't have the size of car that I reserved and offered another size. That Wes followed by another 30 minute wait. These guys are totally incompetent! Do yourself a huge favor and use another company or a different Enterprise location. read more

Made reservations arrived in town next day repeatedly called for pick up, ya know like they advertise. Been doing this for years. Transferred to next available representative. Rang 5 to six times. Line went dead. This went on for 30 minutes. Out of frustration, took Lyft to my destination. CANCELLED RESERVATION. I got settled in at VRBO and next day, I thought to try again with same Elmirage Az. Office. Same results tried 4 times over 1 hour period. RESERVATIONS CANCELLED AGAIN. Later in the week 1 more try, same result. Got online Chat with representative from Enterprise and assured me someone from office would be in contact with me and they would come and pick me up. 6 hours later no call. Actually no one ever called. Worst customer service that I have had From this company in years. Just a fact that I am stating from my experience. I guess we blame this on COVID as well..lol read more

I can only convey my experiences on 2 separate occasions and both horrible experiences that altered mine and others plans due to the incompetence of management. I blame them as they should be ultimately responsible for the profitability of the location. In both situations vans were reserved months in advance and come day of the pick up no vehicle. (I called and spoke with the office yesterday in which they confirmed my reservation). After today's problem, I called corporate and formally complained. That was hours ago and and reply from the District Manager. Colleagues and I were to be in LA tonight for a business meeting. That will not happen and everyone will have to make other travel arrangements. I have been a loyal customer fora long time but I am done. Take your points and keep them. I will no longer use you as you have proven you can't stand behind your promise. Not once...but twice. read more

It says this place is closed yet I'm still sitting here at 6:05 waiting for my car which I was supposed to pick up at 5. There are at least 8 other people waiting for cars and yet there is someone i the office doing nothing when they should be out detailing cars for people. I have tried to avoid this place but was stuck so I came back. Never again! I've been using budget and will go back now. This is ridiculous. Avoid this place at all cost. read more

Reserved a convertible to take on a weekend drive up north to enjoy a little cooler air (it was 110+ this week) - something fun to break the monotony and enjoy a husband and wife getaway. Called the store and confirmed the reservation two days ahead of time and wouldn't you know it, were walking out to inspect the car and it's - yep, you guessed it - NOT a convertible. What a disappointment. They said they had a "damaged" one that was being turned in today 12 miles away if I wanted to wait for that one - really?!?! It's 8:30 in the morning and I'm trying to get outta town - not waiting on a "damaged" car to be dropped off at some time! I thought the whole point of confirming a reservation (for a convertible) was so that I would be there and so would the car I reserved! Very disappointed, Enterprise, very disappointed. read more

Busy weekend. Super friendly staff. Only 2 employees at the desk. Several people waiting. While pulling cars back to be cleaned and back upfront when ready. Did take an additional 1.5 hours. Wasn't as bothersome with the way they handled people at the desk and let others waiting know when they were next. Would give 5 stars but the vehicle wasn't very clean inside. read more

They told me they would pick me up all I had to do was call them when I dropped my vehicle off at the auto body shop on Sunday. They then did not answer their phones for an hour and when I finally got someone on the line they told me they do not do weekend pickups and they close in 45 minutes. They lied to me and left me stranded. read more

HORRIBLE. HORRIBLE. HORRIBlE. This location told us to come on Saturday to get our reservation- we get there Saturday and they tell us that they don't have the car yet (around 1) and to come back Sunday. We get there on Sunday (11am) and they gave our reservation away. So my husband who works construction- now has to drive a Malibu. When we asked if he could switch they said they didn't know if they had any returning cars and that they can't give away any bigger cars because they have reservations. What about ours????? If you are spending your money don't waste your time with this enterprise. I would have rather bought a bike and commute to work in 110 degree weather than deal with this fucking headache. read more

Waited over an hour, didn't have the car clean and spent over an hour cleaning it. I reserved the car two days in advance so they had plenty of time to prepare a car for me. There were also two other families who'd been waiting for over 1.5hrs. While I was waiting there were several others waiting also. They do not run a efficient business at all. read more