This would be a good agency if a few people had a better attitude. But I do want to say, Nikki is a…read moresuperstar. She does a wonderful job. Sadly, the lady at the front desk, Linda, thinks she bosses the place. She tells other workers not to do their jobs. She hangs up on callers who want to file a complaint on her. She does not know the law regarding public records requests. She tries to talk over clients and other workers' conversations. And she's all the time using her personal cellphone to record while she's at work. This has to be against policy. Jose did do his job, but afterwards he let the visitor know that a public records request was taking him away from his job. That's not the way a state employee should talk to a member of the public. Taking PRRs is part of the job. This could've been the easiest, most pleasant interaction in their day, but because the man was recording (totally within his rights) they had a fit. Linda even put a bag over her head, but she didn't let that stop her from talking over people, interrupting visitors, and making passive aggressive remarks to insult them.

I see a lot of negative reviews about this office however, I just got off the phone. The lady…read moredefinitely spoke and she was very pleasant and efficient. Seems to me maybe they were having problems in the past, but they've definitely improved if that was the case. I appreciate all their help and support for families like myself in need.

I'm giving this WIC location 3 stars because there is this one lady here who is always judgment to…read morethe mothers about how each one raises they're child. For instance, I was having a hard time transitioning my son off the bottle when he was a year. He only drank from it at nap time or bed time, and she gave me shit. Asking me if I cared about his health or his teeth. Like really?!?! She has even done that to others mothers that I've seen. Also, I called to see if I can come in a bit earlier and they said yes for 12:30pm well I'm here and they are closed. They could have at least said come at 1. Smfh. I have shit to do today still.

** This is an old location. Don't attempt to go here. Please see newest and most updated review for…read moreWIC -Vacaville 1119 E. Monte Vista Avenue

This office is a lot better than when it was in Richmond. I'm glad to see a lot of the same front…read moreend employees there they are super nice! I know this has nothing to do with them but my son is able to start of fruits and veggies squished and I asked if instead of when they do the jar fruits and veggies if we can just do extra fruit for him and she said I'm so sorry it's a package thing that Wic does and once he's 6-9 months they can lessen the jar food and do $8 extra. I'm not upset at the people who work there they are amazing and doing their jobs great I'm more upset at the owners or county because they promote feeding healthy and fresh foods but rather want to make people give their baby's food in a jar instead of giving them extra fruit and veggies balance so they can make it their selves. Also it sucks that there's a worker that try's to force moms to breast feed and makes them feel bad if they don't. In the past I was having a bit of a hard time with one of my kids and the worker kept saying breast milk is better and just do it but sometimes it's not always possible and making me feel more bad about it I was already having some postpartum depression and feeling bad I couldn't provide enough milk for my baby. I hope my milk supply doesn't dip this time around but if it does I hope I don't have to deal with that worker I think all workers should be taught that baby's being fed is best whether it is breastmilk or formula.

Already starting off with a shitty experience and a long wait but oh well I don't want to drive…read moreall the way to Vallejo so I just want to transfer over here ...... smh

The Women, Infants, and Children (WIC) Program in San Francisco is an incredibly valuable resource…read morefor families who need support during some of the most important stages of life. The program does a great job providing access to nutritious foods, helpful nutrition education, and consistent support for pregnant individuals, new parents, infants, and young children. Services like breastfeeding counseling and health referrals really show how comprehensive and thoughtful the program is. What stands out most is how accessible and supportive the staff and clinics are. With multiple locations across the city and free services, it makes it much easier for families to get the help they need without added stress. The inclusion of tools like the WIC card and mobile app also helps make grocery shopping more convenient and straightforward. Overall, WIC in San Francisco is a well-organized and impactful program that truly helps families stay healthy and supported. While there can be some limitations in food options, the overall benefits and support offered make it a highly worthwhile and appreciated service.

Had an appointment for my 6month old and the lady who was asking about her feeding recommended I…read moregive me 6 month old plain water to drink which will kill your child from water toxicity THIS IS NOT SAFE and when I mentioned she was using a bottle to drink she recommended I use an adult cup when I asked if she meant sippy cup she said no she wants my 6 month old to drink out of a cup with no lid or straw

This location is hit and miss. Some people you meet are nice and friendly while others are…read moreborderline shaming you. They also NEVER answer their phone. You have to listen to this long notice about how June is men's health month and they're having classes. It's now January. I press 0 to talk to an operator and it goes straight back to that June message that has been there since April 2018.

I went into the WIC office, it only took 40 minutes for intake, interview,approval, and to get a…read moreWIC card. Staff was extremely friendly and respectful.

I been going here for year now & I never had a problem always helpful & get you in out ! Always…read morehave majority of my items, very rare that they don't have something.

This place is a disaster two of the workers were really rude. You can't even ask a question without…read morethem screaming at you

They were actually open at 6:50 when I arrived. They were still letting people in as I was leaving…read more I'm so glad they no longer close 1/2 hour early. I forgot about this place because of the closing early issue and the lack of response from their corporate headquarters. Yes, I called! Anyway, I came here and was able to get what I wanted and leave. And I didn't overstay my welcome. I forgot that they have these fruits and veggies that I have been buying in Berkeley, because they close at the time they say they are closing. It is fine in there. I like that it's not cramped. They have a large selection of fruits and veggies. They also have the bags of beans and rice that we occasionally buy. The small selection of canned or boxed goods are not my go to items, but they have a nice selection. They have upgraded their POS system so I can use my phone wallet app to pay for things. I can also tap my card to pay. Those were not options in the past. I'll be back.

Service person is very rude and accused us for stealing agallon of water!…read moreI offered her to check my trunk and "the water" wasn't there and she didn't even apologized! How horrible!

Staff is very nice and great selection of items. Every time I go, they're very helpful and I don't…read morefeel rushed at all.

The ladies there are great!!! Excellent customer service…read more The store is well stocked and produce is fresh.

The wic store can be convenient to go in and get some eggs milk or cheese. Sometimes I will go in…read moreto get some vegetables if I don't want to go to the grocery store, the price is reasonable but you need to look at the stuff really good because sometimes the vegetables are already going bad. And they don't have a big selection to choose from due to the store being small.

Excellent customer service from the ladies in there, greeted hello as customers came in, they even…read morehad shopping carts to let you borrow to take all your groceries to your car. Very neatly organized.

I've been coming to this WIC store for a long time, and I want to start by giving credit where it's…read moredue--David and his brother are amazing. They consistently provide excellent service and have even taken the time to learn Spanish to better assist Spanish-speaking families. They truly deserve 5 stars. Unfortunately, this review is regarding two other employees--a younger woman and an older woman--whose customer service was extremely disappointing. In every customer service role I've ever had, respect and patience are basic expectations, and these two clearly lack both. I arrived around 7:55 PM, just before closing, and only needed milk. Before I could even hand over my card, the younger employee told me I wouldn't be able to get my full order because they were closing. I explained I only needed one item, but her tone was already dismissive and rude. If staff are unable or unwilling to assist customers during posted business hours, the store should consider closing earlier. When I asked for assistance from the older employee, hoping for a better experience, she responded with attitude, saying, "we want to go home soon." I again explained I only needed milk. She grabbed it abruptly, didn't offer a receipt, and didn't even properly guide me through the transaction. I've supported this business for a long time, but experiences like this make it hard to return. Poor customer service doesn't just impact one visit--it drives loyal customers away. I hope the owners see this and take the opportunity to address the behavior of these employees, because it does not reflect well on the business.

One of if not the best WIC dispensary locations. The customer service here is great. They make you…read morefeel so welcomed and give you freebies. Highly recommend. The fruits and veggies are always crisp and fresh.