As a person who comes from a place that has no local hospitals (the nearest is an hour away, and…read morethat's a country hospital, so it's pretty small), the HUGENESS of the place baffled me at first. The inpatient food isn't bad, especially the puddings, but they only have a two week menu. I'd recommend a jacket potato, and avoid the sandwiches. (sounds silly but when you spend a lot of time In hospital you need to know these things.) Everybody here is supportive and will try their best to keep you in the know about what and why is happening. I have never sat there with an alarm bleeping for more than five mins. This is a fantastic achievement by the busy staff who will do everything to keep you comfortable. I would recommend this place to anyone who doesn't like hospitals, this place knows you don't want to be there, and ensures that your visit will be as short as possible without you having to come back too soon.

The first thing to note about this hospital is that it is huge. If you go through the main…read moreentrance, it's like an airport or train station. There's loads of glass and space, it's very bright. There's a Costa Coffee, a WH Smiths and a cafe right by the doors as well as a handy information desk. Outside is also a fruit and veg stall that's great value for money. The hospital is well sign posted, so you can easily find what department you're looking for. Outpatients has colour coded chairs in the waiting areas so you know where to sit. There are also staff that are very friendly and willing to help you if you need it. The hospital is well served by public transport, with buses to Halesowen, Solihull, Birmingham and West Brom as well as being a couple of minutes walk from University station on the cross city line. There is a car park but it's very expensive. There are disabled spaces by the main entrance but there aren't many of them and the road can get very busy with cars and buses. A couple of years ago I broke my ankle (the "most spectacular broken ankle" according to the doctor in A&E) and was taken here. I was seen quickly by the doctors in A&E and x-rays were done fast as was the setting off the bones and the plaster cast. It took about two hours all together (I think, I was still very drunk at the time). I had to spend a week in hospital before surgery. The wards were clean and the nurses were friendly. The surgeon who fixed my ankle explained the procedure and was very helpful. Now there were some issues with my stay. Firstly, the food is awful. I found myself getting my husband to take me down to Costa to buy panini's in the evening. Secondly, I found the doctors who looked at my ankle talked over me. They would come in, have a poke around and then leave without saying a word to me. Thirdly, the date of my surgery kept changing, which is very frustrating when you just want to go home. Fourthly, I was given crutches but not shown how to use them so the first time I tried to take myself to the bathroom I lost my balance and tried to steady myself with my broken ankle. I've been back regularly since being discharged as an outpatient and for physiotherapy. I've been well looked after and received great care from the staff that I've seen.

I had to get a follow-up eye pressure test to clear me for flying, and so came here initially on a…read moreSaturday to the A&E, where the staff were super nice and directed me back to the main hospital where the eye clinic is located in Ward 9. However when went to the eye clinic was informed they closed at noon on Saturday and while I could be admitted, I was looking at a 4-5 hr wait. The staff at reception instead suggested I should return back on Monday before 8:30am, as waiting times then would be less. So according, my brother dropped me off and I got there at 8:20-ish and was given nos 14. Got called an hour later and my information for registration was provided. Then back in line, when was called a second time and described to a nurse what happened. Then back to waiting, but this time in another space. Finally another nurse came out, examined my eye, said she wanted the Doctor to look at it, and back to waiting I went. Finally the Doctor came, said my eye was clearing up nicely and eye pressure was as it should be. I asked if could get a copy of my notes, as them would see a follow up optometrist in Amsterdam and then waited another 30 minutes after which an officious receptionist staff refused my request cause referral letters can only be addressed to a local GP, and I didn't have one! Whew - my experience here was so different (in a bad way) from Bristol Eye Hospital! Longer wait time of around 4 hrs and then they wouldn't make s photocopy of my notes! Not very pleased but at the same time grateful got my eyes checked and everything was fine. Yelp 176/ 2019

I enjoyed going there as a volunteer patient last year and previous years, helping the medical…read morestudents with their examinations. I also helped with the tea trolley rounds on Mondays. They have some nice cakes in the shop there.

If I could give it zero I would! No communication between…read moredoctors. That's if you're lucky to see one. Staff overworked and rude. My mother has been in there over a week and has caught COVID, no surprise you could hardly say it was clean. Carers seldom wash their hands from patient to patient. Avoid this hospital if you can!!!

My name is Lee and I am 33 years old. I was sent to Heartlands Hospital immediately by my GP (who…read morewas arrogant and had bad attitude) on Thursday 18 July 2024. I had a cyst on my head that burst. I had to go to ward 2 at Heartlands. The Asian nurse/doctor was rude and a complete bitch. She saw the cyst on my head and said that it could be cancer that could go to the brain. I was distraught after hearing what was said. I saw doctor about 45 minutes later in same ward and told me it was a cyst. I was at ward 2 for about 6 hours in a packed waiting room on a hot day with temperatures at 84 or 86 degrees. The nurses and doctors have attitude problems, horrible, don't care and not even bothered. I was booked for theatre for the following day to have cyst removed which meant being a sleep for it. The following day it turned out I didn't need to go to theatre. I could have it done awake under anerasentic on a ward which a surgeon done for me. Ward 2 could have done it on the Thursday, but I don't think they were bothered. That Asian nurse/doctor should be disciplined for instance, a warning or suspended. Saying that is a form of abuse or bullying.

A week into stay with my brother, I came downstairs with an upper respiratory viral infection. I…read morewas feverish and coughing so much that had to see a doctor. My brother called his GP to see if I could get an appointment to see her. However she said as I did not have local registration, she couldn't see me, and instead referred me on to the local hospitals Urgent Care Center and so off we went here. They have excellent signage and so we found ourselves in the hospital parking lot (make sure u get a parking ticket!) and then it was easy to find the Center, once we walked towards the buildings and saw a big map (photo posted on Yelp too!) The urgent care center staff took my details down and then I waited around 20-30 mins, a nurse (along with a student- nurse) saw me, took down my temperature and then sent me out in the waiting room, where I waited another 30 mins and then was taken into the ED area, where another nurse said as I had a viral infection, so no prescription but gave me two paracetamol and then gave me a note for work and that was it. All told it took like 2 (maybe 2h30?) so I can totally sympathize with all the UK folks who complain about waiting times, as experienced it for myself! But both nurses who saw me were really nice and answered all my questions, so very impressed by the staff. Yelp 18/ 2019

The ambulance couldn't have been more professional and caring. No waiting at A & E they were all…read moremarvellous and I'm so grateful to them all. Thank you.

Having only lived in Gloucester for a couple of years I can't speak for the entire hospital as I…read morehave only personally seen a small part of it. I had my baby here in December 2006 and it was a fantastic experience. The midwives were amazing and they did everything in their power to ensure that we stuck to my birth plan. I ended up having a waterbirth in the delivery suite (sadly the birth unit was shut for Christmas!) and it was everything I had dreamed that it would be. The aftercare was excellent and the wards were relaxed and friendly. I've also made three trips to the out of hours doctor, once for myself and once for each of my children. There's often a long wait, but the waiting room as fairly comfortable and there are plenty of toys for the little ones. It's certainly a lot better maintained than some of the hospitals I've been to.

Wow! My wife broke her foot in California about 3 months ago and despite having having Blue Cross/…read moreBlue Shield insurance at frightening cost every cost every month we were unable to get anything done to start the healing process without paying in cash(100%) ourselves (which we did). In England we go to the Doc who wants to start the process with an X-ray at this hospital. My wife calls at 3pm hoping to make an appointment for next week. The response? Come on in right now if you can make it by 4:30 - which of course we did! The staff were GREAT, warm and friendly with a sense of humor and positive attitude. X-ray done and results sent to the Doc and we will discuss with him Monday. It was strange for us to get all of this done quickly without the US BS about checking insurance before you even walk in, then co-pays and everything else before you leave. Here you just leave focused on getting well. Was it free? Yes! Do they care about you? yes! The only money leaving my pocket was for parking the car! Fellow Brits - appreciate what you have in the NHS - it is AWESOME Review Number 6 2018

If you have a nosebleed while standing atop a hilly bluff overlooking the ocean, and your blood…read moredrips down the rock wall into the sea, then it may become a Redcliff. That was quite convoluted, but what I was trying to say is that both myself and my brother were born in this hospital. It's gone through many renovations since those days, but it still gives me a creepy, unusual, and chilling feeling when I see it. It's obviously a special place to me, but I don't really like hospitals, and besides, my brother nearly died here twice, once just after birth, complications from Asthma and such. You can blame my parents for that I suppose, they blame each other for it, so why not. It's a very modern hospital that is famous all over England, and perhaps all over Europe. Plus, it has to have a 5 star because I was born there. To give it less tha a 5 would just seem ungrateful. And this is the 1,981st review I've ever written, by the way.

It feels a bit odd reviewing a hospital. I visited a friend in here, so I can't really comment on…read morethe treatment, but on the experience of visiting as a whole. The car park is well signposted, but like most NHS hospitals, you pay on your way out and it costs several pounds. The hospital itself is a maze - there are signposts which seem to lead you in indirect routes, although you usually end up passing the help desk a couple of times to get more directions. It doesn't help that there are several entrances and exits on different floors. The hospital has a fairly nice atmosphere and doesn't seem too clinical. Some corridors have nice pictures on the walls, the cafe is wonderfully cheap (cheap squash, simple but cheap filled rolls) and there are book stalls and charity stands dotted around. It definitely feels like a place that is full of life.