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    NutriMost

    5.0 (3 reviews)
    Closed 9:00 am - 7:00 pm

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    Carolina Family Healthcare - Dr. Kanelos

    Carolina Family Healthcare

    2.7(60 reviews)
    1.8 miBallantyne

    CONTROLLING, MANIPULATIVE, HOLDS TEST RESULTS HOSTAGE, TALKS DOWN TO YOU..DO NOT GO !!!!!! READ…read moreFURTHER TO UNDERSTAND WHY. I switched from Atrium to Novant having spoken to several friends that had great experiences with Novant. An appointment was set at this facility for an annual physical. The appointment we as to be expected, patient history, family history, blood work. Now comes the issues. My test results came back. A "scheduler" call to schedule a follow up appointment. I asked why I need an appointment as I have yet to see my test results on the portal. I also stated that as an analytical person, I would like to have the results posted so I could see what issues existed and do my research to be able to ask intelligent questions. She said she was not able to do that. Ok low level employee, I understand as I do not allow my employees to release information either. Then I get a phone call from, Suzette Schlafly, the office manager. She informs me yet again that I need ro schedule an appointment. I again told her I would not schedule an appointment until I had the opportunity to review my test results and if necessary could the PA Samantha call me. It is at this point the conversation took a turn that I was not expecting. Suzette said that the PA does not have time to call me and that is not her job. Then she told me that I needed the appointment so they COULD TELL ME what my treatment plan WOULD be. She also talked down to me in a manner that inferred I was not intelligent enough to advocate for my own Healthcare. I was extremely frustrated. I told her that it was "my body, my blood and my choice" and she no no right to hold my test results hostage. I also told her that if I needed to set an appointment to get my test results the appointment would not be pleasant and they would regret the appointment if this was how they were going to unprofessionally conduct themselves. I called back in 2 days hoping someone in authority had understood that keeping a patient's personal test results and then talking down to the patient was not an acceptable approach. I called Suzette and asked if my results had been released to the portal. She stated they were going to release them onto the portal. They were never released them. I went earlier the next week and moved to another practice that have requested my test results and I have accordingly scheduled an appointment to discuss the results. If the office manager lacks the communication skills to speak to patients in a manner that is not; arrogant, demeaning and belittling she does not need to be in that position. She is obviously nothing but a mouth piece for the practice. As such, this reflects poorly on the doctors at this facility as this level of arrogance, belittling and manipulation either comes from the doctors, as this is their attitude or they do not know how to manage their staff. Either way this culture showing such a disdain and lack of respect for the patient and indicates you are but a number they need to process. I have never had a doctor's office believe they are so omnipotent and you the patient are so stupid that you are not allowed to see your test results from your own body. THIS HAS BEEN UNEQUIVOCALLY THE WORST experience in Healthcare and with a doctors office in my life. It ranks highly as the worse experience from a customer service perspective. I HAVE HONESTLY HAD FAR SUPERIOR EXPERIENCES FROM THE VETERINARIAN THAT TAKES CARE OF MY DOGS. The response below proves my point !!!!! This person has the very same culture as the others in the office. A professional office would have reached out and worked through a solution. No, you are not a person and they aren't professional. You're too uninformed, too uneducated and not intelligent enough to deserve their attention unless you comply. See how their response goes. Demeaning: how I do not understand the medical industry and corresponding federal guidelines. How they view facts of their practice as threatening. How can a factual and articulate review be threatening? Note also, if I did not bend a knee to their pressure and manipulation I was avoiding medical services. Notice how immature and unprofessional by listing medical conditions ? This exemplifies every issue referenced above; intimidation, manipulation, unprofessionalism, arrogance, threatening and contolling. Again, their response proves the arrogant, demeaning and ridiculing nature of the culture in this office. NEW PATIENTS, make your own decision about the care you deserve and the provider you choose. Know that as a fact, the above was precisely what I experienced. The below response PROVES every one of my points precisely. Amazingly, the new office that I have chosen, released my results and I went to the appointment. At no point, as inferred below, did I want to avoid nor delay a physicians consult. I simply desired to have an opportunity to understand my test results.. My body, my blood, my choice.

    . Dr Kanelos is the best general practitioner in the area. I have been a patient of Carolina Family…read moreHealth Care since 2001. I have never once experienced an issue with billing or care. In fact, of the many doctors I have to see Dr Kanelos by far gives the most time and through explanations. I have looked over all of the reviews here and it is very revealing that there are large percentage of 5 stars and an offsetting amount of 1 stars. Ironically, all of the 1 star reviews had to do with money they had pay or lack of professional care. It's routinely receive follow up callsfromLIsa to see how I am doing after they notice I have went to see another doctor (specialist) for a condition I am being treated for. It's typical for people to leave reviews that feel they have been overlooked or underserved. The one star reviews have complained about 2 things: 1) a sum that they owe the. practice because their insurance didn't cover the tests the doctor or the PA ordered for the patient 2) a long wait 3) rude front office staff. As to number 1 if you expect god care then their are some things that the doc may order that will have to be paid out of pocket. 2) The same people that complain ed about having to wait beyond their appointment time are the same people that said that the doctor didn't spend enough time with them. This is ridiculous. In my 25 years of seeing doctor Kanelos there were many times that I was seen later then my doctors appointment. However this is the same with every doctor. The good ones give the patient the time they need which often results in others having to sometimes wait beyond their appointment time. Finally, I have never received anything but courteous service from the employees on Dr Kanelos staff.

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    Carolina Family Healthcare
    Carolina Family Healthcare - Private VIP side door entrance; Side closest to Wells Fargo Bank

    Private VIP side door entrance; Side closest to Wells Fargo Bank

    Carolina Family Healthcare - CoolSculpting @ Carolina Family Healthcare

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    CoolSculpting @ Carolina Family Healthcare

    Novant Health Sports & Performance Medicine Powered By Exos - part of the facility

    Novant Health Sports & Performance Medicine Powered By Exos

    5.0(6 reviews)
    5.0 mi

    I have two amazing physiotherapists, Jordan and Oliver. They are unbelievably on target with my…read moretherapy and constantly watch for signs I'm not in form. They explain my issues in such depth because I need to understand what I am doing, how to do it, and why I'm doing this movement. They have made me aware of issues, I have developed over time, that i need to correct. I thoroughly trust these two, and am amazed, at my age, I can feel a change for the better! Thank you Oliver and Jordon, I'm sorry I don't tell you how much I appreciate you both. And I also have to mention Grayson, at the front desk. She is just amazing at keeping that office and appointments running smoothly. She's the first I see, when I arrive, and the last as I walk out the door. Grayson, you are amazing! Shame be on Novant for not providing you an assistant! God bless y'all, Jon Palumbo

    NHEXOS has been great for me because they have the workouts laid out for you, the workouts are…read morescaled to your individual skill/fitness level. The trainers are always watching, coaching and adjusting your technique so you are safe and improving your health. The access to a dietitian was something I never thought I would need but it has helped me a bunch. You think you can do it on your own but when you have a team of professionals that care about your success, they make it a great experience.

    Photos
    Novant Health Sports & Performance Medicine Powered By Exos - Performance training floor

    Performance training floor

    Novant Health Sports & Performance Medicine Powered By Exos - Performance training floor

    Performance training floor

    Novant Health Sports & Performance Medicine Powered By Exos - Front of facility

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    Front of facility

    NutriMost - nutritionists - Updated June 2026

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