The front desk people are extremely rude. Some of the poorest customer service and care from a…read morehealthcare institution I've ever experienced. I'm making a note to ask my doctor to never refer me here again!

By far the rudest company I ever dealt with, such a shame people like this are the fabric of our…read morehealth care system. You must learn and develop empathy towards seniors and minorities, the verbal abuse needs to stop specially by the front-end staff. It is not the patient responsibility the fact that you hate your lives...

I chose this location because it is the only blood work lab open on a Sat. It is my first time…read morehere. They have been open for at least 7 years. I arrived on a Sat 08:05. Someone just finished at the check-in, so they attended me after 30 secs. The check-in process only took about 1 min. There is a computer monitor showing the patients and approximate wait time, including anyone with an appointment; there was one patient scheduled at 08:15. There are 4 cubicles. Cubicle 4 has a door that closes and has a medical bed. I was asked to go into cubicle 4 at 08:24. The technician started at 08:29. I finished at 08:32. I was told that Saturdays are their busiest day but starting at 10:00. I'm glad I came early. There were three technicians, one of whom handled the reception. There is a fourth person who seems to only do administration. The lab is wheelchair accessible.There is no free WiFi. There is one gender-neutral washroom, which is wheelchair accessible. There is paid neighbourhood street parking. Review 2023-381

I booked an appointment but nobody respected that. I still had to wait. It was chaotic here in the…read moremorning. They are clearly short staffed. I kept asking them how much longer and the staff was very rude saying to wait another 30min and to sit down and wait to me called. No point having an appointment since the wait time with it without appointment was the same.

Understandably, issues about wait times are an issue for patients needing Fasting bloodwork done is…read moreunavoidable. The staff nevertheless are are very good and pleasant My issue is that I learned through my daughter that my lab results were sent to her fertility clinic aswell as my appropriate doctors for the second time in 2 years I reported this serious breach of trust the first time last year which resulted in no investigation or report of findings. I was in poor health and was unable to followup. Just recently, my three physicians received the results (which was confirmed) with my inquiry based on the requisitions. However, my daughter's fertility clinic also received my lab results. It is serious problem that MY results with personal information were mishandled and carelessly shared to a clinic based on my and my daughter's last name? Fortunately, the clinic brought this to my daughter's attention. I contacted LifeLabs again. Two times I was told the onis was on me to find out how this clinic received my results. This is not possible because I am not a patient there and they cannot devulge this information. After the first complaint the promised escalation and enquiry never happened and was blown off after the second attempt to get this looked into. It is infuriating that this happened, but the refusal to look into this by LiveLabs demonstrates a lack of interest in investigating and resolving how patients records are handled. How often does this situation occur and patients are unaware of the mishandling of private personal medical information? Mistakes happen, but the refusal on the part of LifeLabs to investigate and address this issue is egregious and irresponsible. A lawsuit is waiting to happen!

I just wanted to express my thankfulness for the Lifelabs in Ancaster, Ontario. My sister…read more(wheelchair bound) had difficulty with giving blood. Genia was so kind, patient, caring and esp professional. My sisters veins are so small it's difficult to get blood. But Genia was so concerned for her welfare I so appreciate the staff in this office always so kind and caring.

Dreadfully inefficient and a truly miserable patient experience. This lab is chronically tardy in…read moretaking appointments and lacks agility with technology. The staff lacks an attitude for basic service or problem solving. What should have been a swift appointment to draw a few vials of blood took two hours. After more than an hour of waiting past my appointment time, I inquired as to the wait and found that the lab was unable to access the electronic order sent by my doctor. Not a big deal, except that the staff had no intention to communicate this to me or to try to get the information from my doctor. It's likely the staff would've let me continue to wait and rot in the reception room if I didn't ask if they were going to do anything/contact my doctor. I continued to wait and was eventually moved to a clinical room despite the lab still having no physician's order. I was fed up of the staff's inaction and excuses, and called the doctor, and the order was resent within five minutes. If LifeLabs is having technical trouble/unable to open an electronic document direct from a physician, the staff should try to rectify the issue.

Walked in the door & sat down in a room, nurse came in quickly, blood was taken painlessly. You can…read moreset up appointments early. Great location for getting your blood drawn. The

I needed an urgent ultrasound and called the clinic the same day. They offered me an appointment…read morewithin two hours, which worked perfectly for me. I arrived early, was registered immediately, and didn't have to wait long. The specialist was very kind, professional, and took the time to answer all of my questions. I'm absolutely satisfied with my visit -- excellent service and a great experience overall.

Next day appointment for an ultrasound-Great!Not long waiting-Great.Pervy ultrasound…read moredude-Bad.Supervisor was running around like a chicken with his head cut off with his phone in hand attempting to keep the whole place together.I was getting a veinular swelling looked at to see if was serious.Technician told me to take my pants off.I was not told to wear a gown.He started putting pressure on my stomach never offering any explanantion since my problem with in my left calf. It was only when I asked then he kind of explained that he had to see if there was ny blood-clotting.When he paused for 10-15 seconds on my left groin under my underwear I started to feel VERY uncomfortable and said ''You are spending too long there!'' , ''Trust me'' he said.''I don't trust anyone.'' I replied'' He kind of laughed and said Ok. When he kind of brushed aginst my penis in my underwear, I said ''Don't!'' Then he started grabbing my leg below where he was scoping aggressively.''Why are you doing that?'' I asked as it hurt whenever he did it.He explained that it was to see blood flow but he should've explained before he did it.I should've asked for a different technician before all this. Then he put too much pressure on the sore swelling below my knee on the red part that was hurting already. Then he said ''All finished,you can wipe the gel off.'' and he threw a bunch of paper towells on my stomach.Then he left the room. Suddendly a few minutes later when I was putting my pants on,he popped his head in...''Do you need any help?'' Then I knew my suspicions about him being sexually abusive were not unfounded...Like why would I need help getting the gel off? Then he came in again and said ''My supervisor wants you to wait and he needs to talk to you'',...so I waited and waited and waited while the supervisor ran round and around.Finally I asked about being seen ...twice and realized I'd have to make an excuse to leave which I did saying I had another appointment.When I called my doctor they said they hadnt got the report yet.So I called Rosedale again and they said it was faxed in but they waould do it again.It turned out it was not serious and was a close the surface swelling and not a deep vein thrombosis. Bad and mad uncomfortable experience!Avoid!

Terrible organization (Private company) not part of Canadian Govt…read more There are no locations in the west end of Toronto. Nearest location is Woodbridge, On. The technicians are not qualified to work with the public. Many working at Canadian Blood Services do not speak English. There was a big screw up on me in June 2024 as there machine was broken and was not properly service. I received a call the next day that my liver may be damaged because of contaminated blood. The Canadian Government needs to step in for Public Safety.

Just a disappointment . Went in to mobile clinic had my…read morelicense but I'm homeless . Can't donate without official address , not even the junk blood used for testing . Too bad but I won't waste time again even with a home. Homeless don't bother blood not needed here .

Came to turn something in with my partner and was met with rude behavior and tone before we could…read moreget the question out. Extremely unhelpful. Could not take 1 out of the 2 samples and said they could take it just not today and to come back tomorrow and turn it in, which makes zero sense. There were about 15 people behind the desk laughing and chitchatting but when asked questions about things that were serious to us they were confused. One person said one thing and another person said the opposite. Just extremely unprofessional. Would give zero stars if possible.

Very busy but well organized and prompt care. Con isn't with reasonably priced parking.read more

I'm waffling between a 3 and a 4 on this one. I had a very pleasant experience booking my…read moreultrasound over the phone, speaking to a friendly receptionist. I love that the ultrasound room has a second screen so that I could watch the technician at the same time as she was working (this seems to be the norm in Edmonton where I had my last baby, but not so much here in Toronto) - this was the main reason I had my ultrasound here. The waiting room has a water dispenser and some toys for my toddler to play with. They are located in an office building right on the southeast corner of Queen and Victoria - the entrance is off Victoria, right at the corner where it meets Queen, and there is a green P parking lot right next door (east of the building on Queen) - very convenient, and still had spots for my first-thing-in-the-morning appointment. The clinic was running on time so I didn't have to wait long to see the technician. However - the experience there was blah. No friendly receptionist. It wasn't clear on arrival who I was supposed to check in with. The room itself feels old and like it needs a refresh (it is in the bottom of an office building after all, and that's what it feels like - an office, rather than a clinic that does medical things). I'm not sure if there is more than one ultrasound room but the one I was in was tiiiny. Not really ideal for bringing the husband and toddler to watch as the single guest chair is placed almost under the second screen, so my husband had to look up awkwardly to watch the ultrasound. The technician barely said a word to us and when she did, she wasn't particularly friendly. I get that she is focusing on doing the job but this was such a contrast with my previous pregnancy, where every technician was friendly to some degree - I even had one technician who explained the different structures of the growing baby, which fascinated me. Also, their bathroom is through a hall through their offices - not very clear where it is and just overall awkward. I'd come back for the double screen ultrasound but if I found somewhere else that did the same thing, I'd give that place a try first.

Amazing service!!! the ladies in the office were fantastic, they made my experience warm and…read morewelcoming. Never rushed me like most offices. 10/10 I definitely recommend!!!

Checked the Dynacare website and this location was showing 0 wait time while all other locations…read morewere 40+ minutes. Check in took the longest but it was nice and quick. Total time 15-20 minutes. Street parking is avail. via Green P parking

I've been here twice now and both times they were overbooked. They get folks through fairly quickly…read moreand efficiently but their scheduling results in the clients waiting outside on the street. First time the wait was annoying but a little more tolerable due to warm weather. Second visit, just like the first, I arrived 10 minutes early as instructed. After 25 min waiting outside I finally got in out of the cold and was able to sit down. I'm a left leg amputee and standing for long periods is harder for me than most. There are no chairs or anything to sit on outside their office. Most disappointing is that the staff couldn't have cared less. I'm not looking for 5 star concierge service at a blood lab but I would have thought someone would have been concerned about the issue I raised. I just got silence and a too bad so sad look. It's conveniently located but for me that's all it has going for it. And be prepared that they will be well behind in their schedule.