Cannot say enough Wonderful things about the Staff here at the Family Counseling Center! They…read moreaccept all kinds of insurance providers. They will also work with you on a sliding scale for those that don't have Insurance so you can get the help you need. They are Fantastic for Individual, Marriage and children's counseling/therapy, All Ages and All walks of life. Their staff offers specialties in Trauma, Abuse, Rape, Addiction, PTSD and Stress. I Always look foward to my visits. Even if it is just to destress from the day to day stressors of life. I always learn something new about myself and how to handle ordeals differently. I Always leave feeling like a weight is lifted. I have found a much Happier and Balanced Me since my joruney began. Shout out to Rebecca Coats for being the Amazing Counselor she is!

From the owner: Family Counseling Services has been providing affordable counseling services for Northeast Georgia…read moresince 1969. Our core services include individual, marriage, and family counseling. In addition, we offer a number of special programs addressing such concerns as youth alcohol and drug abuse, children's adjustment to divorce, anger management. Agency staff include social workers, professional counselors, marriage and family therapists, and certified addiction counselors. Our vision was to offer a private, yet non-profit counseling resource for people in Northeast Georgia. Over the years we have developed an excellent reputation, both for providing high quality affordable Counseling and therapy, as well as for our active involvement around.

** UPDATED 3/18/25 ** I had been seeing Ashley McNair at Banyan tree up until about 6 months ago…read more I've spent over $10k in 3 years here getting therapy. Over the last several sessions I had I felt a very unwelcoming demeanor from Ashley. Calls started with awkward silence while she was shuffling through papers in the background, no smile, very much an "I don't want to be here" attitude. On my last scheduled session on 9/4/24 I was logged in at 4:28 and waiting in the lobby. I called the office at 4:45 to inquire and was told I would get a call back. At 4:50 I received an email from Ashley stating that I did not show to the appointment and per policy I would still be charged the full amount. Historically the once or twice this situation has happened, she would have called me to check in however this time was different for whatever reason. I challenged this and ultimately I was not charged for that visit and was told she would need to speak to the Director before I could make another appointment.. but still if you knew I was still within the 1 hour time window that you intended on still charing me for and you knew I was trying to reach out why would you not call to use what was left of the session that I was being forced to pay for? The director left me a voicemail a few days later basically saying there was no issue and that I could make another appointment. I was waiting in the lobby and called the front desk.. there was nothing more I could have done. To this day there has been ZERO follow-up by Ashley or anyone at Banyan tree to see how I am doing or if I still needed therapy. This is very unethical behavior especially from a client who's paid you over $10k. At one point Ashley left banyan tree for a year and I asked on my last session for a referral and also via email. Both times it was never addressed, I was left without a therapist for over a year until Ashley returned. I still may file a compliant with the state licensing board over this. There have been many times where I carried a balance due to financial issues but ultimately all invoices were paid. I've always paid $130+ per session for a therapist that does not have her own license or very many years of experience. It's very disappointing to be in this position of needing therapy but feeling as though your therapist has given up on you or does not want to see you anymore. * 3/18/25 UPDATE * -- I received a phone call today from Kristi Gilleland, Director and Supervisor for Ashley McNair, my therapist in regards to this review. Despite me having specific dates listed in this review Kristi had no notes of the attempted therapy session on 9/4/24 nor the voicemail she left me on 9/6/24. I offered to forward a copy of the voicemail and email exchange and was told that was not necessary that she believed me. She went on to tell me that this review was "inflammatory" and a "Defamation of Character" to Ashley and to let me know that I would never be able to continue therapy with Ashley again and to question why I waited 6 months to write my review. I waited 6 months to let things settle down in my mind in order to write a level headed review and to give Ashley or someone at the Banyan Tree to reach out to see how I was doing as any therapist has an obligation to do, which ultimately never happened. I was also told this review somehow violates confidentiality because it includes my therapist's name and my name which doesn't make sense. Kristi did mention that they previously discovered an issue in the SimplePractice system that ultimately led to my missed session due to a systematic issue. She provided no explanation as to why Ashley had not called me during the hour they attempted to bill me for instead of emailing back and forth which would have avoided this situation completely. In the end I was asked to consider deleting and/or rewording this review. The more I had time to process what was said after the call today the more upset I was, after already feeling as though my therapist gave up on me, which is the worst thing a client could feel.

Dr Goetz is amazing!!! He is such a kind man, and he really helped me so much!!! I've been to a…read morediff therapist before & I felt like I could do the same thing that she did. But, Dr Goetz is SO smart and was able to provide me with tangible suggestions and advice that I am so extremely grateful for. In fact, friends and family members of mine know how highly I think of him & have seen the positive changes I've made in my life (and he is a big part of that), so many of them have asked me to call and see if they could go see him or to ask if he has a referral for someone where they live. I highly recommend considering going to see him! THANK YOU DR GOETZ!!!!!:)

I've been seeing Dr Case-Simonson since July 2010 for many many serious mental and emotional…read moreproblems. I have to say that if I could give more than 5 stars I would. He is very professional. He listens attentively to every word I say and somehow makes sense out of what I've told him and gives me hope. I would have to rank him up in the highest level of psychologists/therapists. I am so much better than when I first walked into his office. He is kind, patient, and has insight and depth into what I share with him and for the first time in my life, has given me peace and real hope for my future. He has a way of explaining things to me that make me think in a more positive way about myself and the people around me. I just felt compelled to share my experience with this wonderful psychotherapist so that maybe someone else will read this and be encouraged and realize that no matter how bad or confusing the circumstances may be, there is hope. Thank you.

I love this place it's truly so amazing and accepting! They have helped me so so so much and they…read moreare just 10/10

I am SHOCKED by the lack of empathy these people have. To start off, this is not JUST about…read moreappointment availability or lack of customer service, my frustration is from my concern and the LACK of their concern for the well-being of my child. My child's pediatrician and psychiatrist wanted him to have a neuropsychological evaluation done to determine if he has a possible learning disability. I called in Jan and was scheduled for the end of March. I was also put on a "cancellation list" in hopes to be seen sooner since the results of this will help determine how we move forward. I called today to see if there was any cancellations and instead of being seen sooner, they informed us that he cant be seen in March because they scheduled him with the wrong doctor, put it down as the wrong type of visit, and the Dr hes scheduled with no longer takes his insurance so it would be out of pocket if we wish to reschedule for a later date. $1200+ out of pocket.... I asked to be rescheduled and they offered an AUGUST appointment with a different doctor. 5 months after his previous (now cancelled) appointment and 7 months after I first called to set up the appointment in Jan. I asked if the Doctor could possibly make an exception given the circumstances and was told that "the Dr actually isn't accepting new patients at all so were already making an exception by seeing him in August." Oh, and they offered to put me on a "cancellation list" which is what started this whole snowball effect in the first place. What a joke. After the way I was treated today I wouldn't trust them with my dog, much less my child.