My Experience at Removery Tattoo Removal & Fading -- Chino Hills, CA 91709…read more I am sharing my honest experience at Removery located at 13855 City Center Dr., Ste 3021, Chino Hills, CA 91709. Unfortunately, this was an experience I would never want to repeat. The first issue began before I even entered the office. The GPS directions were inaccurate and confusing, making the location unnecessarily difficult to find. After driving around longer than expected, I finally located the suite. Starting an appointment already frustrated from poor directions set a negative tone. Once inside, I checked in for my scheduled appointment but was told I would need to wait because another client had arrived late. While I understand delays happen, it added to the inconvenience after the difficulty locating the office. Thankfully, that session was brief and I was taken in shortly after. I went into the treatment room hopeful for a productive session. My tattoo removal specialist was Jessica, who introduced herself as a nurse. When I sat down, she instructed me that I only needed to ice my neck for a couple of seconds because I had applied numbing cream. This immediately concerned me. In my previous sessions, I typically ice for 3 to 5 minutes, sometimes at least 2 to 3 minutes, to properly prepare my skin for the laser. Following her instruction, I iced the left side of my neck for approximately 5 to 10 seconds. This was far less than I am used to and did not feel sufficient. When the laser treatment began, I expected discomfort, as tattoo removal is never painless. However, within 20 to 40 seconds on the first section of the tattoo, the pain became significantly more intense than any session I had previously experienced. Jessica continued working on that same small section on the left side of my neck for what felt like an extended period. I normally receive treatments in Brea with a specialist named Kaylyn. My sessions there are typically efficient, precise, and much quicker. While Jessica was lasering, I calmly asked if she was almost finished with that section because it was extremely painful and taking much longer than I was accustomed to. She explained that the laser quality and the level of my session could make it more painful and that she needed to do her job thoroughly. Even so, that one small section took approximately two minutes to complete. With Kaylyn in Brea, that same section normally takes around 30 seconds. The extended duration made the pain far more intense and difficult to tolerate. At that point, I made the decision to stop. I respectfully told Jessica, "Thank you, but no thank you," and informed her I did not wish to continue the session. I remained calm and professional. I then walked to the front desk and requested to reschedule or transfer my treatment to the Brea location. I was told they had already contacted Brea and that I could continue treatment there. Before leaving the building, I personally called Kaylyn to explain what had occurred. I also gave him credit for the quality and efficiency of his previous work on my neck. I explained that my experience in Chino Hills was far more painful than normal and that my neck already appeared more irritated than usual, possibly due to insufficient icing beforehand. During that call, I shared my perspective respectfully. However, I felt that my feedback was met with defensiveness. At one point, it was suggested that I had raised my voice. That was inaccurate. I did not yell at anyone in Chino Hills or on the phone. I remained composed and expressed my concerns calmly. I clarified that while others may perform differently, my experience that day was extremely painful and not acceptable to me as a customer. I also stated that I would be canceling my upcoming April 4 appointment at the Chino Hills location because I did not feel comfortable returning. I then requested the manager's contact information. I was given the name Frasier and left a detailed voicemail outlining the entire situation, from the navigation issues, to the minimal icing instruction, to the prolonged and painful laser session, and finally the response I received when expressing concern. Overall, this visit was deeply disappointing. From inaccurate directions to inadequate preparation and an unusually painful session, I left feeling physically irritated and emotionally frustrated. While others may have different experiences, mine was overwhelmingly negative. For this visit, I would rate my experience 1 out of 5 stars. I will not be returning to the Chino Hills location.

I went to this location for the first time and had a great experience! The office itself is very…read moreeasy to locate and very well maintained. The session itself was very quick and staff was welcoming.

Very clean and comfortable environment. The massage was amazing, and the therapist was very…read moreprofessional with excellent technique. I left feeling completely relaxed. Highly recommend!

I've been coming here for a tattoo removal since October 2023. I did a lot of research before…read morelanding on a place, and this was the right call! The number of treatments I needed fell in the range that she originally estimated, which I really valued. Your appointment time is the time you will be seen, and I really appreciate the way they respect your time. Tanielle is always so warm and welcoming and makes every interaction positive, and Crystal is excellent at what she does. I always felt very comfortable and confident with them; they are honest and trustworthy. I'd highly recommend them for tattoo removal!

Do not give this woman your money she gust tears into your skin and took 1400 dollars from me and…read morenever finished my sessions. She's very loopy and unprofessional.

Today I went to go see (Tammy) she was nowhere to be found appointment was at one she said why she…read moredidn't come because I didn't give her my deposit of $35 why should I give a deposit if I'm just getting a consultation she said to hold my appointment there is no one around the door was locked what a disappointing person no customer service I had to walk all the way up the stairs where's my caI didn't see any elevators when I got sick I miss an appointment she didn't care she just wanted to know about the deposit of $35 seriously how desperate are you for that money

My brother and I had memorial tats for our dad. Ye worked on my brother's, I had the pleasure of…read moreJay doing mine. The studio is so chill. I've not been to a cooler spot. We are so happy, this will be our go-to place for future work. Thanks, guys!

Steve and his team are incredible. I have been going to Steve for pieces for 10+ years. I recommend…read morehis shop to all of my friends, family, and strangers that ask me about my tattoos. Steve is a true professional, trustworthy, and very creative! His shop and all of the people that work for him truly make you feel welcomed. You will not be disappointed!

I highly recommend coming here for any laser treatments! Rowena & Daniela are the best! I have…read moregotten multiple laser packages here from them and they have made each session great. I was very nervous about the pain level and they made it extremely manageable and talked me through the whole process. This is the only laser spa that I will ever go to.

Can't rave enough about this place. Rowena and her team are amazing. She is very knowledgeable…read moreand truly cares about each client. I highly recommend their services. I have been going to her for hydrafacials. I finally decided to treat the hyperpigmentation caused by sun damage that had been bothering me for a while. Rowena recommended PicoSure Laser and I am so happy with the results. Here are pics of the 1st session before and after. The after was taken 7 days after treatment. I still have a few more sessions to go and so excited. Visit Rowena for your skin needs! She is the best.

I had a tattoo removal treatment at LaserAway Victoria Gardens, and it was one of the best…read moreexperiences I've had so far. Barinder was amazing during check-in and provided exceptional customer service from the moment I arrived. RN Jessica and her trainee, RN Mindy, were professional, knowledgeable, and made me feel comfortable throughout the entire procedure. They explained everything clearly, answered my questions, and made the treatment as smooth as possible. The clinic is clean, modern, and welcoming, and the entire staff was friendly and professional. I highly recommend LaserAway Victoria Gardens to anyone considering tattoo removal. Thank you, Barinder, Jessica, and Mindy, for the outstanding care and service!

Updated review for Roxanne M. She's great at the desk. Always friendly and helpful. I have alot of…read morepackages with laseraway. I called the main line asking them to double check how many treatments I have left in each package. Spoke to 2 different people who both gave me different answers. They freaked me out as they left me thinking laseraway cheated me of my treatments aka my money. I ended up being transferred directly to Roxanne who I should've just gone to in the first place. She helped me by giving me the correct number of treatments I had left. Thank you, Roxanne!

Having any procedure done to the face is a big deal. After lots of research and reading endless…read morereviews, I chose @Kayanabeauty. From the start, the communication was beyond exceptional. Each communication preps the client for their responsibility, what to expect, and whats next. The studio is within a beautiful and private locked (for safety) facility that requires notification to enter. It is located in a large corner mini shopping area with plenty of parking. Upon arrival , the client sends a text to gain entry. Kay comes to the door and brings you to her quaint private, very clean, bright and nicely decorated studio. After meet and greet introduction Kay goes over the process of how she will spend more time mapping and measuring to perfection before actual procedure. Her time guesstimation is pretty accurate. It was during this phase that it was evident to me that she is a very passionate perfectionist which awards her the title of "The Eyebrow Queen". Kay is very caring and compassionate always checking in to make sure you are comfortable and doing fine as well as explaining everything she does while doing it. She even has a mini frig to provide her clients a wide variety of refreshments. Kay is a gifted expert in her field as evidenced by all the before and after pics and incredible reviews left by the happy trail of clients. I came in to this experience confidently and left a very happy and grateful client. I highly recommend @Kayanabeauty. I am more than confident that you will too. She is an extraordinarily gifted master in her field.

I've been getting the Stretch Mark Camouflage (ISR) from Kay for various parts of my body and I am…read moreso happy with the results! My stretch marks are about 15 years old and nothing has helped improve them except ISR. Some of my deeper stretchmarks have becomes significantly less visible and some of the shallower/lighter ones have almost disseapered after 2-3 sessions. I was not expecting much after the first session but the results on my abdomin really surprised me. It's a process for sure but it's been worth it for me and I am really happy with the results and with Kay!

Larissa was wonderful with my laser hair removal for underarms and full Brazilian. Very eloquent in…read moreher techniques and movements. She really focused on my troubled areas. Checked in with me several times during the procedure to make sure I was feeling well and the pain was not too much. Highly recommend. I'm super satisfied with the services. Thank Larissa!

I called to get some information, but they hung up on me without answering my questionsread more

I have been coming here for over a year now and my results are fantastic however, the staffing has…read morebeen changing lately. Mayra is usually present and very pleasing to work with however the front office staff *Andrea* was extremely rude . I came in for my appointment I was a bit early since I got off early and the traffic was decent . I come in at about 148 pm and she looks disgusted at seeing someone walk in . She then asks if I have an appointment and I state that I do it's at 230 and I'm just a bit early . She proceeds to say that she is going to lunch and I can come back at 230. I ask if she had anything before that time and she respond with "today?".... She then proceeds to tell me she is on lunch and going to lunch a few more times , all the while she has an empty plate of her food sitting in front of her. So I ask her name and she does not want to give me her name I ask again and she said she did not have to give me her name. She refused several times to give me her name . About 5 minutes later I get an appointment cancelation text message so now I'm on the phone with customer service questioning why my appointment has been canceled. Thankfully I was able to get ahold of a Removery specialist who was able to reschedule my appointment and listen to my concerns about this technician. A message to the center manager will be placed about customer decency. Hopefully Andrea learns how to be a bit nicer when she is sitting at the front desk .

I came for my first session 6 weeks ago. Nico and Mayra were extremely informative, patient, and…read moregentle with explaining and executing the laser process. I love that they do a flat rate instead of charging per session like most other laser places, so I know what prices to expect for the entire project instead of stressing about unexpected costs. I'm so glad I found this place and would absolutely recommend it to anyone looking to get their tattoos removed. I just did my second session- Mayra, Willy, and Andrea were so diligent with their work yet again. Removery truly never disappoints. Can't wait to be back soon and be rid of my regrettable tatts asap!

Had an appointment for lip filler today with Danielle and my experience exceeded my expectations! I…read morecan get a bit anxious & nervous with needles but Danielle was very calming, gentle, & reassuring. She definitely made me feel comfortable. I also appreciated how informative she was, along with her attention to detail with her work. I really love my results! I'm looking forward to seeing how my lips heal. Also, Kim at the front desk, along with another young lady with glasses, were both very kind and willing to answer questions.

Did the VI peel with peptides and it really didn't do anything for my skin. Given the treatment is…read moreon the pricier end and was told multiple treatments needed to be done it just didn't seem like one peel has any effect so it's hard to trust paying to do more would work out. Left my skin very sensitive, and I've been purging for the past week since I've had it done. I expected I would have smooth, fresh skin after the peel but I've been left with terrible, painful cystic acne which I never get. IN RESPONSE TO OWNER: I followed the instructions clear and through. I still use the cleanser provided. The instructions note to not do any treatments following 2 weeks, nowhere does it say that I should be following up with another medical grade facial within 7-10 days.