My wife and I recently went through NVR Mortgage to purchase our new Ryan Home(started process in February 2016). I do not usually do surveys or review things like this. This time I felt that a positive review was warranted. Prior to looking at builders we reviewed many different builders and Ryan Homes/NVR Mortgage were not our first choice originally. HOWEVER after reviewing the online reviews and where they were at and speaking with local building people, we decided that Aryan Homes was our best choice. During our initial visit, we had not decided on a lender and the sales representative reviewed NVR and the options with them. We decided for the ease of 1 stop shopping and feeling comfortable with some caution to go with NVR. Our first meeting 1 week later with Nick from NVR(Brecksville Office) was outstanding. He was prepared, knowledgeable, professional and answered our questions/concerns in a manner we could understand. In addition after reviewing our credit, it was obvious he was honest and upfront, that we would certainly qualify. The process did not stop there over the next several weeks we were asked for additional information and NVR communicated with us by phone and email, constantly, which was ironic because several reviews stated they had no communication with NVR for weeks on end. After just short period of time, less than 10 days, we got the approval call and was given the ok to go live with our build. Over the next 90 days while house was being built, it was weekly that we heard from someone at NVR. About 30 days out, we were scheduled for our walkthrough, paper signing and to pick up keys. We also had to submit the final information for the close. On the day of the close, we were scheduled for 8:30am, we were on time and we started the signing right at 8:30 am, on time. The NVR rep was considerate and understanding of our questions. This was first time in 20 years, since we bought our first house, that we went through the closing process. And I must say, We were impressed. The entire time of working with Nick and NVR, I cant think of 1 thing that they said would happen that didn't and I cant think of 1 thing we were not happy with. The process was smooth and timely. We have been in our new Ryan Home for 2 weeks, and we had a great project manager, and we are extremely happy and proud of our Ryan/NVR home. Thank you. read more

The team of professionals who helped us secure a mortgage are simply amazing. Megan Proy and Michele Fege went above and beyond to make sure each step of the process was simple. Their explanations and helpful attitudes really helped my wife and I feel at ease during the entire process. Our loan was not a simple loan and the team walked us through the application and underwriting making us feel secure and confident the entire time. I was skeptical that a lenders mortgage company would care about me and fight to get my family the best deal instead of lining their own pockets. I challenged Megan and Michele with 2 different lenders and they consistently came up with the better product. Not only the better product but the better customer service. The other major lenders (one was Quicken/Rocket) didn't come close in final closing costs and the NVR mortgage rate was better. Since most of the loans Megan and Michelle work with are new construction their knowledge and expertise in that process is far superior and that allows them to offer a better solution. All the while keeping a great attitude even when being challenged with a different lenders product. Megan and Michele responded to all my requests quickly and usually with more information than was requested. Plus- with them being in NE Ohio it was great being able to sit across a desk from someone and know they are 'real' persons instead of a voice on the other end of the line. I can not recommend Megan, Michele or NVR Mortgage high enough. My advice- give them an honest shot to earn your business. You won't be disappointed and even if you chose to use another lender, at least you made a new friend. Thanks Megan, Michele and NVR for a fantastic home buying experience. read more

We recently purchased a house through Ryan homes. We decided to go with Quicken Loans which was our current lender at the time and we were comfortable with them. We were worried a new lender would have hidden fees and costs. 4 days before we closed Quicken Loans continued to have everything such a mess. Our payment was over $100 more than originally quoted and our closing fees went up $5,000. I was working with NVR and Hanny Awalludin at the beginning of our process. After realizing Quicken was not going to be able to close our house on time we called Hanny back up and swallowed our pride that we didn't chose her to begin with. She reassured us she could have our house closed within a week and we thought no way. It was so completely effortless on our part we could not believe how hard she was willing to work to get us into our new home. She called and communicated with us at all hours of the day and night to get this done. As soon as we had a question she answered it immediately no matter what time of the day it was and trust me we had alot of questions. We were blown away at the entire procedure and how easy 1 week was with her versus 2 months working with Quicken Loans. At the end our closing costs were cut in half and our payment is $100 less than Quicken was quoting us. Thank you Hanny and NVR for doing what you do best in making dreams come true. read more

We recently purchased a home from Ryan Homes. I was planning on shopping around for our loan and met with Melissa Rafferty from NVR Mortgage. From the start Melissa made the process seamless and straight forward. I shopped the rate around she quoted me and I could not find a lower interest rate. Due to the initial conversation with Melissa and the fact the process was already started with NVR Mortgage, I moved forward with her. Alyssa Hoy, our loan processor, and I started working together. The process was simple and all docs were sent through their secured portal. Underwriting completed their final approval almost two months before we closed....stress free. I am so grateful we chose to use NVR for our loan. I am so grateful we had the opportunity to work with Melissa and Alyssa. We could not have asked for a better team or process. All of our questions were answered within 24 hours and I got back to them with information requests within the same time frame. They were both so responsive and always willing to help or answer questions along the way. Thank-you Melissa and Alyssa I cannot speak highly enough of you two. You took what is probably one of the most stressful situations most people go through in their adult life and made it one of the most enjoyable experiences. You two are the best! read more

I am a first time homebuyer and purchased a home through NVR Mortgage. Rita Shorter and Melissa Rafferty have been angels throughout the whole process. They have helped me to achieve my dream and I cannot recommend working with them highly enough. From start to finish I had multiple layers of support. Melissa and Rita were available whenever I needed them, but they made the process so worry-free that all I had to do was answer their calls to get to the next milestone in the process. I never thought homeownership would be possible. If it was an option, I thought it would be arduous and scary. With these two women by my side, the process was more fun and exciting than frightening. This is a major life decision and having two people who I really trusted from the beginning made me certain that this was the right choice for me. If you have the chance to work with Rita and Melissa, I highly recommend it. Both delivered professional expertise with a heavy dose of heart and passion. I don't know what more I could have asked for! All I can say is thank you for making my dream come true and for doing it in a way that was as smooth as possible! read more

We are currently in the process of closing on ournew home with Ryan homes and couldn't be happier with the home they built for us, and the customer service along the way. While we didn't use NVR mortgage to finance our home, we wish we would have! Our outside lender was unable to close us until a week after our original closing date, after being assured we would be able to close on time. We also ended up paying more In closing costs then we would have with NVR. Since NVR specializes in new construction homes, they see any potential delays before they happen and can make the process go much smoother. They were even willing to take us on as customers and close us within the week, because we were having so many issues with our lender. The problems we encountered with our outside lender were related to the appraisal, and we feel they were unnecessary hoops we had to jump through that delayed our closing until 4 days before Christmas! I would recommend NVR, as their rates and closing costs are the same if not better than most other lenders, and they are truly much more efficient! read more

Our Loan Officer Kyle McCort and our Loan Processor Alyssa Hoy were such delightful people to work with at NVR Mortgage. After the first few interactions with them, we knew we were in great hands! Purchasing a home can be one of the most stressful times of your life, but they always put our mind at ease. We had some hiccups with the underwriting process, but Alyssa & Kyle worked so hard with us to get us through it and constantly communicated with us along the way. We spent a lot of time working with Alyssa sorting out everything we needed on the backend and she always made herself available to us, making us feel like her number one priority. Alyssa is so personable and understanding, you can tell she goes the extra mile for her clients! In a nutshell, I would highly recommend NVR Mortgage! The communication lines between the builder (Ryan Homes) and NVR seemed to work well through the process. We cleared underwriting with a few weeks to spare and closed on time. Thank you so much Kyle and Alyssa! It was a pleasure working with you both! read more

First time home buyer and built the house. So you can imagine that going through the process was all new and COULD have been overwhelming and stressful. Not in the slightest. Thank goodness for my loan officer, Melissa Rafferty. Outstanding service and very patient with all my annoying questions! She was quick with follow up and went above and beyond. Melissa and Elizabeth Huhn (Sr. Loan Processor) were a dynamic duo and their partnership in walking me through each step made this entire process seamless. They have set the bar high with communication, sense of urgency, professionalism, empathy, bias for action, kindness and customer service. I am a Global Leader in building Talent Acquisition teams and am confident in saying, Melissa and Elizabeth are special - and exemplify that NVR hires the very best. Thank you Melissa and Elizabeth for making this experience top notch. When I sell and buy again...I will be calling you! Melanie Wilson read more

Kelley was an absolute pleasure and savior. Our first loan processor left the company mid-way through the process and left things in a mess. Kelley came in and was amazing to work with- she was easy to get in touch with, responded quickly and answered all of my weird questions and requests. My wife and I had a crazy hectic personal life occurring during the mortgage process but Kelley did her absolute best to make sure the mortgage wasn't something we needed to worry about during our life events because she was taking perfect care of it. I honestly can't say enough positive and amazing things about Kelley- don't think I would have gotten through the process without her! She and my loan officer helped get me an amazing rate as well which is always a bonus when buying a house. Highly highly highly recommend her- amazing loan processor and overall great human being! read more

Kyle McCort and Alyssa Hoy are an amazing team! From the beginning, Kyle was very upfront, honest, and supportive. He is extremely knowledgable of the programs that NVR offers and his explanations and comparisons were very helpful to my wife and I. I always felt Kyle had our best interest as his top priority... he was doing more than fulfilling a mortgage loan in our eyes. Following our approval, Alyssa became involved. Her directions and requirements from us were always clear and assistance was consistently offered. Her positive attitude and energy were definitely felt in each message she sent. Our loan was non-traditional and had a lot of unique components required by underwriting. Even with all the demands, our experience with Kyle, Alyssa, and NVR as a whole was supportive, engaging, and personal. Thanks Kyle and Alyssa! -Mike and Kate read more

Hi my name is Horace reid and Iam here to tell you about my experience that I had with my reps from N V R inc there names are Katie Litz and Kyle McCort. These two are like family they will to everything with in their limits so that you can have the best experience during this process. First let me tell you about Katie when I say she one of the best hearts a human can have I had quite a few herdules and she was there to hop over them with me never letting me lose faith I thank her she is the best. And my man Kyle a man that always keeps his word also working through the hard time with me during this process while taking a little basketball to keep me focused. I thank and appreciate them both if you are looking for a home and need great people to work with these two are number one thank ladies guys for all you help. read more

Our initial mortgage company could not pull it together. Even though they knew about out closing scheduled for December in July. It was excuse after excuse. At the literal last minute, NVR pulled through for us in 3 days the week before Christmas. We signed the papers 12-23-19. We should have moved in 12-7-19. I had to reschedule the movers due to the other mortgage company 4 times. Melissa had the entire team working on this. We are so grateful to Melissa and Alyssa for getting us into our brand new Ryan Home. Looking back, we wished we would have simply gone with NVR Mortgage Company from the start. We moved in 12-26-19. The entire process was seamless from start to finish (even at the breakneck speed). They are 100% professional and they truly care about the families they serve. Sincerely, LLL read more

NVR worked hard to make home buying as painless as possible. Everyone went way above and beyond. Kara Shoop was in charge of sales and she was so awesome with great advice. Scott Smith did an amazing job managing the project, making sure the house was expertly put together, and addressing all our concerns. Alyssa Hoy and Kyle McCort were our finance folks... Alyssa was awesome checking on everything even on her days off to help us close on time, and Kyle McCort was even helping us out while his family was in the midst of welcoming a new baby to his family, not to mention busy building a house (in our neighborhood)... it's always nice to see those who work for a company stand by their product so much they even buy into it themselves! Great job by everyone and we couldn't be happier. read more

Our experience with NVR was nothing short of fantastic. My husband and I worked with Kyle McCort, who made our first time home buying experience a breeze from preapproval to closing. Kyle made it stress free from day one. As first time home buyers, we were lost on the process and what to do and expect. Kyle took the time to answer all of our questions, and made himself available to us 24/7 responding quickly to any questions we had, and made us so comfortable, we felt like we had known him forever. He made this process so smooth, and made it a reality for us. We cant thank him enough for exceeding our expectations and him and his team are absolutely first class! We would highly recommend NVR and Kyle McCort to work with! read more

From the first time I walked into the office at Ryan Homes in Amherst, Ohio I was impressed. The staff was friendly, courteous, and very informative. It made the decision very easy for me to go with this company. Once we bought our lot, and chose the style home we wanted it was full steam ahead. Throughout the process of the loan paperwork, and the building of our home they gave us updates, pictures, and even held open houses so you could get to know your neighbors. This is a fantastic company and well worth finding. They don't stop helping when the build ends and you take possession of your home. It is a lifetime commitment by them to you as a buyer of one of the many beautiful homes they have. Cheers! read more

Megan Proy is an absolute Pro ! She literally walked me through the entire process from beginning to very end. Always patiently answered any and all questions I had with detailed explanation. She is extremely knowledgeable and very trustworthy. Michele Fege was equally very knowledgeable and a complete professional. She consistently kept me up to date on every step of the process, and very quickly responded to my questions or provided me with any docs that were required. The entire process with NVR Mortgage went surprisingly very smoothly. Initially, I was not aware of this Mortgage company, but am now a satisfied customer. I cannot say enough about Megan and Michele. They are the real deal !! read more

I had a great experience with NVR. From day 1 I interacted with Melissa Rafferty and she guided me through the entire loan process. She has thorough knowledge in her subject and is a very nice person too. She very clearly let understand the DO's and DONT's during the process which helped me go through the process seamlessly. She was very patient with me and responded to all my questions promptly. I did my closing today and Melissa was a great help throughout the process. If at all I intend to buy another home, I would like to work with Melissa. I wish her all the very best. As a whole, I am delighted to work with NVR mortgage for my home buying process. Regards Nilanjan and Sush read more

If there were more stars available then I would definitely give more. This was our first experience building a home and I can not say enough about the service both professionally and personally. I was lucky enough to work with Katie and Ashley and they made this very exciting but scary process go seamlessly. From our first meeting they were careful and patient with answering all of our questions and making us feel comfortable, relaxed and assured. They have both gone above and beyond with our after hour questions and daily emails. Katie and Ashley were fantastic to work with and I would recommend them both without a doubt. read more

My husband and I worked with Ms. Melissa Rafferty and received exceptional customer service. She was wonderful to work with. Melissa was very responsive and supportive throughout the entire loan process. She made us feel comfortable in the process and took additional time to explain what she needed and why she needed certain documents. She was extremely knowledgeable in her position and answered all questions that we had. Melissa made us feel like we were her only customers and that she was there to make this easy for us. Purchasing a home is overwhelming, but working with Melissa was a pleasure. read more