The good is that I used them for all my work except that covered by various vehicle manufacturer's…read moreOEM warranties from about 2016 through the end of 2025. The work and related recommendations were excellent. The most extensive work was the replacement of a Chrysler 68RFE automatic transmission in a 2009 Dodge HD diesel pickup. The rebuilt transmission they recommended and installed worked perfectly for another year before we traded the truck in. When I went in to schedule maintenance and a minor repair on our 2016 Subaru Outback in late 2025, the place had a different feel. The guy they had up front writing service orders and scheduling was new and failed to understand what I was requesting. Even though I went by ahead of time and carefully explained what I needed done, this employee had to have it all explained again on the scheduled day, and I eventually had to insist on talking to Brad about it. Brad must be short-handed in the shop because it was clear to me that he no longer expected to be directly involved with customers. This shop is a fairly high-priced operation. I don't mind that, but have since taken our business elsewhere.

Well first off I called the auto shop as I was going to be in town visiting family. I had received…read morea pickup on trade earlier this year. It had a been in major collision amd didn't have AC, I drove to down from Oregon and realized i certainly didn't want to drive it back like that. I also had some steering wobble and possible break rotor issues so I mentioned that as well. I just picked up my truck from the shop. Paid 250$ for them to tell me the same thing. That my AC was bad amd needed to be replaced and that I had possible alignment issues among other things. Well I told them that when I dropped it off. Along with the fact that the vehicle had been in a major collision. Normally when a mechanic has taken my vehicle they actually listen to me when I tell them what's wrong with the vehicle. These guys just chose not to and to charge me for what I already knew. So to add to an already expensive fix. I just spent 250$ to confirm my vehicle had issues and absolutely no fix was done. I mentioned that to the guy on my way out this morning and his response was you should of told me the vehicle was salvaged tittle. Ummm. Excuse me! I told you on the very first conversation I got the truck on a trade and it was previously in a major wreck. HELLO!!!! Maybe listen to your customers when they explain to you what's wrong with their vehicles. Further more the lady in the front was far from pleasant and the customer service I received was non existent. I had to call to even find out what their diagnoses was. I gave them 4 days and just decided to go get my truck before they racked up any more unnecessary cost. On the way out the guy mentioned his machine for checking the AC just cost him 9grand. I said great. Glad I could help pay that for ya. And I left pretty dissatisfied! I still have no AC. The brakes and rotors I asked to be put on are still in the truck and it cost me 250$ plus 4 days in a rental vehicle. This is not the way you get repeat business nor good reviews. I've driven from Alaska to Panama over the last few years. Met many mechanics along the way. Normally only pay that kinda of money if work was actually preformed. I'm sure they spent no real time on my vehicle and charged me full shop rates for simple diagnostics. Seams to me the only thing they really cared about was the paycheck. I have a large extended family here in the hill country and I'm sure none of them will be using this shop after I let them know my experience.

Troy at Kerrville Auto Body is the best person to work with along with the phone gal .read more

I would highly recommend Kerrville Auto Body to anyone and everyone. They did everything within…read moretheir power to get my car back to me as soon as they could, and in showroom shape. They worked with a difficult insurance agent time and time again on my behalf the work they did was impeccable inside and out. Hope I will never need a body shop again, but if I do, they will be my first and only choice.

Can't say enough about these guys. They went out of there way to help us out and never gave up…read moreuntil they had us fixed up and back on the road. Even offered to let us stay in our 5th wheel on their property if we needed. Super genuine folks - customer service at 100%. Cant thank them enough.

I needed an alignment from my vehicle (new tires) and wasn't confident in the dealership to do it…read morecorrectly. I've used Moss for some other things in the past so figured I'd get it done by them. Great experience! The appointment time was kept by them, and their estimate of time was spot on. They actually completed the work a little ahead of time! Friendly people, from the counter to the mechanics! One of the best places to go for your automotive needs! They aren't cheap, but when you want the assurance of having work done correctly and a place that stands behind their work, this is the place to come to. And my vehicle alignment wasn't bad at all, but I can definitely feel the difference over rough roads. The confidence that I have in going into the winter months knowing everything was done correctly is comforting, and for that, I thank Moss Motors for keeping their high standards.

Best auto shop in Kerrville! They go the extra mile. Have used them for work on both my vehicles…read more Thanks for the service ******

Got a regular oil change here, the general manager Derek helped me out. He went above and beyond by…read moreexchanging my oil pan plug with a spare he had on hand, (no charge) and then performed the shops typical practice of checking/topping off all fluids. It was quick and easy, and the shop gives a 25% discount for veterans! I would highly recommend this shop and service to anyone in Kerrville who would like work done. They also perform brake work, and fluid flushes. For routine maintenance required, they also give coupons. I can't commend enough how easy and good of a service I received here, thank you Derek and grease monkey for the good work! I will return.

I have always had great service at this location. They are quick and Eric, the technician, is…read morefriendly and does not perform any work without permission.

great service. got me in right away and finished in half an hour. no attempt to upsell for unneeded…read moreservices. excellent quality, good value, and professionalism. just an oil change this time, but if I have issues in the future will definitely go to them.

Darrell was very accommodating and completely professional. They did an excellent assessment of my…read morecar needs and what impressed me the most, is their big sign in front of the store asking for an honest review of their services. Will definitley be going back.

My family and I were visiting Fredericksburg and got stuck on the side of the highway with a flat…read more We called and Patrick was able to come and get us aired up and less than an hour we were headed back home safe and happy!

Well, my car has been at the BMW shop for a few days now due to what amounts to absolute…read moreincompetence or a deliberate act of destruction of my vehicle. Anyone who has ever worked in an auto repair shop should know to never use RED loctite on a bolt that you NEVER intend to remove. What's worse is that these people used RED loktite on single-use aluminum bolts. BMW informed me that entire transmission has to be dropped in order to drill out and re-tap the bolt holes. This isn't cheap and the lawsuit will be filed the moment the car exits the shop. Stay tunned. I will be posting photos of the loctite and the damage provided to me by BMW.

Took a long time. My husband said they were good but the cost vs the part seemed expensive to me…read more Just my opinion. Communication was less-than-average, in my opinion. My husband thinks they were ok.

Finally, after several years in the area, I found an automotive repair shop that that I trust…read more Baler's is my repair shop from here on out. They are courteous, professional and fair. I took my Toyota Highlander in for a brake check and a checkup for a trip to Colorado. The brakes were fine, the grinding noise I heard was the ABS kicking in, and the car is good to go. No charge, I will be back with my Toyota and my Dodge Dakota any time I need help with either of them. Thank you so much for your assistance! I hope I don't have to see you soon, but if I do, I am sure I will receive the same perfect service. Tilly Reed