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    NW Twin Cities Handyman

    3.8 (6 reviews)
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    Childproofing

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    10 months ago

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    8 months ago

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    8 months ago

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    9 months ago

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    8 months ago

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    Nicholas J.

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    8 months ago

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    Nicholas J.

    Thank you so much Joanne!

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    Town & Country Fence

    Town & Country Fence

    2.8
    (19 reviews)

    I did not purchase a fence here, but I am building a fence myself and needed some parts that were…read morenot readily available at other stores. I described what I needed, and Dan was able to make the purchase from one of their contractors that had the items I needed and saved the day! It was very prompt, so I could continue with my plan of building the fence this weekend. Great customer service! Fair price!

    The beginning of the process was fine. They had the product we wanted at a comparable price. The…read moreproduct itself is good. The installers were polite. There are, however several things that have ruined this experience. Due to the pandemic and supply chain issues, our install was pushed out from October 2022 to Spring 2023. It was understandable. The biggest issue was communication. We would hear nothing for weeks on end and we would reach out to our sales representative. He would check and give tell us that we would be contacted in a day or two and then we would hear nothing. That has been a theme throughout the entire process. After several "false starts" of, "Install will contact you", the install finally happened on Thursday, June 15th. The installers were nice and polite. The lead was friendly and listened to us. Some of the techniques used were surprising and somewhat concerning. Normally when you set posts, you are constantly measuring, to make sure they are all in alignment and that their heights are uniform. That didn't happen. They set the posts in wet cement and then adjust the height by pounding down on the top of the post with a sledge hammer as someone eyeballs the height. No measurements taken to insure they match up with the others. I was intrigued by this, but figured they knew what they were doing. At one point I even pointed out that one post was way higher than the next one and that my wife would not be happy, so they went and pounded it down. Distances between posts aren't accurate. They are to be 8 ft panels, but the distance between posts vary. I'm also used to having post concrete being below ground, but in several places, the concrete is exposed at ground level. During the installation, we informed the installers that they had the wrong gates. 2 gates were supposed to have arched tops. They took pictures, called their supervisor, and told us they would temporarily install the wrong gates and then would be out with the correct ones. We then got word from the company that the ones we ordered last year are not being manufactured this year, so we need to keep these and we got a small price reduction for the issue. 2 days later we found the fence falling apart. 1 top rail totally pulled away from the post and took the panels with it. I also had to adjust several of the gates, because you had to push the gate up, otherwise the latch wouldn't catch. We contacted the company & let them know of the issue. They said they would pass the info on. In hindsight, we made the mistake of paying the remainder of the monies due before having the issues rectified. We heard nothing. After several more calls/e-mails, we were notified that they were ordering new parts. Again, horrible communication. During this time, we were able to wash the fence & found several gauges, scratches, and places they left splattered concrete harden on the fence. :( We have referenced these in continued contacts, since IT IS 2 MONTHS LATER & THEY HAVE YET TO COME BACK TO FIX ANYTHING! One of the features of a vinyl fence is the ability to take the post caps off and put on post lights. We asked how to take the caps off. They said the caps were only epoxied in 1 small spot and wedging a butter knife under the cap will release it. When I went to do that, it turns out they are very well epoxied in more than one spot, rather it epoxied on every side of the cap. When I followed his instructions, it actually ripped off a chunk of the colored vinyl, exposing the uncolored core of the post. When they come out to fix the panel, we will ask "the pros" to remove the caps without ruining the post. So now it is 2 months since install and reporting of issues and it still isn't done. We are trying to work on the other landscaping projects around the fence, but the fence itself is incomplete. I have reached out to the company occassionally asking for updates and get the "it should be here this week" response or no response at all. They haven't commented on the gouges or scratches. EXTREMELY FRUSTRATING.

    NW Twin Cities Handyman - handyman - Updated August 2026

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