Do not do business with this person / agent…read more Insurance agent Katherine Brennan 562-594-8787 is beyond unprofessional, unresponsive, and combative. Several months ago, we put in a written request to cancel an existing homeowners' insurance policy (on behalf of my elderly mother) after she sold her home in November 2024. To date, there is no action, no confirmation of cancelation, no good faith communication from Katherine Brennan. Katherine ignored follow up emails and voicemails. She doesn't answer her phone, goes dark. She will only call back if I call from a fresh phone number and just gives me lip service in a rude manner with no results afterwards. I've never encountered anyone like this before, professionally. When I did get her on the phone, I asked if she was feeling okay (because of her combativeness), and she claimed she was fine, health wise. Another past reviewer, Katie F's (2022) review is spot on with what we are experiencing. It's bizarre. We are taking next steps, will take directly to the insurance company, and then file legal complaint with both the insurance commissioner and the insurance company.

How do I sum this up so I get my point across that you should avoid doing business with Katherine…read moreat all costs? First let me point out, I never wanted to work with her, I was happy with my previous insurance company but my ex was working with Katherine so I inherited this headache. I had just had a baby and my fiancé left me. I contacted Katherine to remove me from the policy or cancel it or do whatever needed to be done so that we were no longer on the same one. Between not responding, not following up on things or following through, or when responding, constantly coming up with excuses (sometimes personal) as to why she wasn't getting anything done. Needless to say, it was absolutely frustrating and I can't emphasize enough how unprofessional this woman is. I went back and forth and back and forth for far too long trying to rectify this situation and at no point was she looking out for me and my best interest (I will spare you all the details). I still don't really know when or how exactly I was finally removed since she NEVER EVER responded to me and still hasn't to this day. At no point did she call me, or apologize, never took responsibility for anything. You should see her latest response to the google review I left her (link below). The way she responded to me just further proves how completely and utterly unprofessional she is. If her business tactic is to go dark on people, not perform services, not communicate and then go on the attack, then she has nailed it. Every insurance agent I have has been so wonderful and has made me feel like they care about me and my best interest. At no point did I feel that way and instead of being a professional business woman and picking up the phone and trying to make things right, she hides behind her computer and avoids taking any responsibility. https://www.google.com/maps/reviews/@33.759858,-118.078844,17z/data=!3m1!4b1!4m5!14m4!1m3!1m2!1s102045442762751985254!2s0x80dd2fbd42c076ad:0x111dba6b6edf0cbd?hl=en?utm_source%3DGoogleMaps-en Hopefully you learn from this Katherine and treat future clients better than you did me. Oh I also forgot to add that she wouldn't cancel our policy after both my ex and I were done doing business with her and made serval requests to do so. She then still billed him for that time where she dragged her feet and was unresponsive, ultimately sending him to collections.

Jimmy is awesome. Really helpful and answered all my questions. They are all about customer…read moreservice. I'll be calling you guys for my insurance renewal Thank you so much

Very happy with the service I received at this agency! The whole team was very knowledgeable and…read morehelpful when it comes to making sure I had enough commercial insurance, especially Ashley who really took the time to make sure I understood the coverages I was signing up for. Would highly recommend Ashley and the team at 101 Insurance to all!!

Both Diana and Felix at Accupay Systems are amazing, other than being super friendly and so easy to…read moretalk to, they provide us with amazing services! They handle our company's payroll and are great at it! I know if there's ever an issue they will handle it immediately. When i was new at our company, i had a lot of questions about how to do certain things and Felix always made it very easy for me and is always just a phone call away. He doesn't just "do things" for me, he takes his time to really explain to me in great detail and walks me through everything making sure that i understand it all the way around. One major thing that i also really love is when i need to cut an emergency check for an employee i can get it instantly - no waiting around for payroll day which means no angry employees for me :) Overall, i would recommend Accupay Systems to anyone that is looking for a great, reliable, trustworthy company :)

Working with Felix Nyilu at Accupay Systems for my company's payroll and accounting couldn't be…read moremore simple, friendly, and fast! Felix has handled every one of my requests with ease, professionalism, and speed. It is so fulfilling to work with someone who gets things done with such efficiency. Most of my communication with Felix has been through email since he is so great at responding quickly. Where others may take hours or days to get back to me, or require a phone call follow-up to get a response, Felix always responds in an extremely timely manner. Thank you for all that you've done, and looking forward to working with you for as long as I'm in business.

Communication was clear and service was quick and friendly.. Enjoyed working with Mark…read more Great guy.

Bryan Ricafranka was ver kind to help in the whole process of getting the funds. He is very…read moreprofessional and has a lot of expertise. THANK YOU

Veronica and her mom have doing my families tax's for a couple of years now they are both so sweet…read moreand flexible with scheduling. Come in advance before tax season is over because they get booked. Highly recommend them

Very professional, I file my taxes here every year for a good price! It's very close to home for…read moreme.

AWESOME TEAM!!! Mary Hernandez made my home purchase a breeze. Highly knowledgeable and definitely…read morerecommended.

I let Sam sell my house. We were to close at the end of the month, so we hired movers because thats…read morewhat you do when you move. After we moved out we called escrow to find out when we would rec our proceeds. Escrow told us the buyers backed out 15 days ago. Sam did not call, mail, or send a carrier pigeon to notify us. We we stuck in a horrible jam. NO communication and we didnt know any better. We have to pay 2 mortgages, we still had to pay his commission. He didn't even put a pic of the house on the listing! Amazing!!!!!!

Best refinance experience ever--seriously couldn't have gone smoother!…read more I just refinanced my home with Tina and had such a great experience. She made the whole process super smooth, explained everything in a way that was easy to understand, and was always quick to answer my questions. I never felt rushed or pressured--just supported. Tina truly looked out for me and got me a great rate. If you're thinking about refinancing, I'd 100% recommend working with her!

Tina was great to work with. Tina and the 24/7 Mortgage team informed me during every step of the…read moremortgage process. She was very knowledgeable and helped me get the best rates, considering my current financial situation. I would highly recommend her to anyone looking for a mortgage loan. Thank you Tina!

I have been with State Farm for 13 years now and they have always been so helpful and available to…read moreanswer any questions. Julie is so knowledgeable, kind, and helpful. I highly recommend this location because they have the best customer service. Thank you, Julie and the team, for your hard work and great customer service!

julie was very helpful and very knowledgeable with any and every question i had , and i had a lot…read moreof question. she was very patient ! absolutely the best customer service , thankful i gave this state farm a 2nd chance because my first time experience was not the best with michelle but the owner did wonderful choosing julie as one of her agents ! 10/10 !