Was getting my nails done next door and found this place as I have been wanting to change insurance…read morethough I would walk in and get a quote. The experience was friendly and transparent about my options which I appreciate.

For years Southland Auto has continued to provide the BEST customer Service…read more This lady time around Lily was absolutely AMAZING. AGAIN AND AGAIN, I am pleased with the service and care. Thank you so much Lily!

Great service. In and out with my live scan in less then 10 min. Sandra was friendly and…read moreprofessional

Pro-Tip: There is a 3% charge for credit card to pay the registration tax. However, if you Zelle…read morethe payment, you will avoid this fee. I recommend using that. As Primus would say : 'Been to heck I spell it DMV. Anyone that's been there, knows precisely what I mean. Stood there and I waited and choked back the urge to scream' Yes, And I would definitely spend $70 to save me the trip from the DMV and all its bureaucratic nonsense Fast. I did a title transfer, as I bought a used car. This was seamless, and we were in and out in about twenty minutes. Received my registration on-site, and the title was mailed to me in a couple weeks. Couldn't be any easier.

5 stars doesn't express the gratitude for the help I've received from William. His service and…read moreexpertise is unmatched. I had to switch from the other insurance agency after giving my business to them for 7 years! They left me hanging almost with no homeowner's insurance coverage when Mercury sent us a notice over 6 months prior to the expiration to comply. The assistant of my agent kept saying they will take care of it and everything "should" be fine with the information they provided them (which was inaccurate). I followed up with them every 3 weeks and they kept saying because of "covid" everything was backed up but don't worry, they will take care of it. Come one month before my insurance expired, they BLAMED it on me for not willing to pay for inspection fee in order to continue my coverage. I was baffled! I asked several times if the appraisal inspection was enough as proof, they said, "yes". In the end I was blamed and left defending for myself and trying to get an inspection done, which i would have paid for but the availability was 2 weeks and I may not have enough time to get the documents processed. I could run into the risk of not having any coverage!!! Yet, the agent just said, well, are you going to do it or just pay $700 more for the last minute insurance they helped me pulled up? I felt I was held in hostage. I called several insurance agencies and they all took days to get back to me with a quote. I felt like I was treated as just a number or customer. It is like an answered prayer finding Broadway Insurance Service. William was super busy, but when he gave me the time he will get back to me, he fulfilled his promise. He didn't make any "excuses". William took the time to explain what I am buying into, what was covered and based on my family situation, recommended us to buy another umbrella insurance to make sure I have my family needs covered. Moreover, he was willing to go the extra mile to work out the contract on his day off so I would not be concerned about not having coverage. I was so touched by his service. I switched over our homeowners, landlord, and auto-insurance. We were so glad we did. 2 months after switching, my lender sent over an unreasonable request for me to provide proof that our home insurance that has "wind" coverage. Our lender went ahead and bought a very expensive coverage for us in escrow. When I called lender, they were making all kinds of procedures for me to provide proof and transferred me from department to departments. It took me more than 4 hours with the lenders that I decided to call William to see if he can speak to them over speaker phone while I was finally able to speak to the manager of the lender. William provided his cell phone for his contact and picked up right away when I called! It literally saved me another 4 hours to get to the right person at the lender. With his expertise, William firmly explained that in California, it is covered unless there are special items listed like Earthquake that is not covered. The lender tried to give me another department to submit proof and would have took 4-5 weeks to process the request. William just took it from there and said he will take care of it for me. With 2 kids, the assurance was everything! Within 1.5 weeks, it was taken care of. During that whole time, William would send me email updates of what was happening. I had so much PEACE to know William would take care of me and my family. He is like family now. I can't express the gratitude for his help. Over the past 16 years, I've deal with 3 other agencies, NONE can match Broadway Insurance Service! If you are deciding to switch because you are not treated with the respect and attention from your current insurance agent, don't hesitate, just call William. You won't be disappointed. I wished I would have done so sooner instead of trying to be "loyal" to the company that didn't care a damn about my business or relationship with them.

I've been a client of William at Broadway Insurance for over 11 years, and the experience has…read moreconsistently been outstanding. What sets William apart is that he genuinely works in your best interest. He takes the time to look for quality insurance options that fit your specific needs, and I've always trusted his guidance completely. With William, it never feels like he's trying to "sell" you something -- it feels like he's working for you. That level of integrity means a lot. His demeanor is calm and steady -- almost monotone at times -- but he's always friendly and approachable. He listens carefully, explains things clearly, and makes the entire process easy to understand. Over the years, he's helped me with everything from condo insurance to rental property coverage. And when it comes to earthquake insurance? William has come through for me time and time again with quotes and coverage options that no other agent in California has even come close to matching. I know that sounds like an exaggeration, but it's not -- it's 100% true. One of the most important things when dealing with insurance is trust, and I've always felt that with William. He doesn't just send you a number and expect a yes or no -- he walks you through the details, explains the differences, and makes sure you understand what you're choosing. He's thoughtful, considerate, and exceptionally knowledgeable. If you're looking for someone who will actually listen, ask the right questions, and take the time to find you the right solution -- reach out to William. Say hello. Explain your situation. I think you'll quickly see what I'm talking about. He won't rush you, he won't talk over you, and he'll get back to you with real options. I can honestly say -- you won't go wrong. Guaranteed.

great quality service! employees are kind, helpful & overall very professional. Recomendedread more

Honestly this place makes my life easier when it comes to paying my tags , registering my cars ,…read moregetting insurance ,or anything that has to with the dmv fast service good communication very professional and they have you in and out saves me time and stress thanks Kim I appreciate your help and the service you guys provide there keep up the good work.

Great company, good rates, true professionals who explain everything clearly. I highly recommend…read morethem, especially Georgiy, the TOP manager. Reach out to him for insurance

This company was recommended to me by a friend. She said Paul had low prices. I arrived at the…read moreoffice and it took us about 30 minutes to choose the right insurance for my car. Thanks Paul for your time and help. I will recommend to my friends.

Great customer service! I walked in for a quote and Nancy was able to help answer all my questions…read more Highly recommend. Ps. Speak to Nancy!

Linda has be my go to for everything. Since day one she has help me with my car insurance and with…read moreproblems in the past. And most of all great prices!

I had a great experience with Iris at State Farm. I went in to review my insurance, and she was…read morevery welcoming, patient, and detail-oriented. She took the time to explain everything clearly and answer my questions. I really appreciate her professionalism and kindness. I would definitely recommend Iris to anyone looking for a helpful and reliable State Farm agent.

This time Peter answered the call. He patiently listened to my explanation and said he would help…read morecorrect the information. After the correction was completed, he also sent me a text message to confirm. I truly appreciate Peter's help and professionalism. I also wanted to make sure you are aware of this situation and to express my thanks for Peter's assistance.

STOP USING THIS COMPANY!! They hang up on you very disrespectful!! I would never trust them I use…read morethem for 3 months after AAA which I'm going back too . Get this insurance you will be sorry later .

I would give you all 0 stars if I could but I can't lucky for you. You guys are horrible as an…read moreagency you're supposed to provide rental coverage and roadside assistance for full coverage cars especially when I asked for it! I've been getting the run around because you all sold me bill of goods when it was a bill of nonsense and it should not take a week for a person to come out and look at my car that was stolen and it should not take 3 business days to hear from a claims adjuster and it definitely shouldn't take 7-8 business days for me to use my rental coverage and roadside assistance! I'm going to file a lawsuit against you if I lose my job!!!