This hospital took someone I loved dearly from me, and I will carry that pain for the rest of my…read morelife. From my family's experience, it felt like the doctors gave up too quickly instead of doing everything possible to save them. No family should ever leave a hospital feeling like their loved one wasn't given every chance to survive. Paterson deserves healthcare professionals who are truly dedicated to fighting for every patient's life with compassion, urgency, and respect. Every patient deserves to be treated with the same level of care and commitment that providers would want for their own family members.I will never stop grieving the person I lost, and I hope no other family has to experience this kind of heartbreak.

I cannot say enough about all the staff that helped me today. From check in, to nurses, doctors,…read moreand aides all were kind and friendly. The facility was clean and the first floor and ambulatory center were beautiful. The chapel was also lovely and peaceful. I highly recommend for ambulatory surgery. Thank you.

I had to revise my 1-star review I wrote on August 26, 2016, due to the fact that over the last two…read moremonths, I've come to learn that my father (who has dementia) has been manipulating my sister and the staff there because he wants to leave. He has violent outbursts and tells my sister and I that he's in a prison and a lot of other horrible things. I will say this is a predominantly African American patient facility and my father is older and has asked if there were any other people he could have a room with that were like him, which we understood his meaning. Unfortunately there are not, and they put him in another room with a man who doesn't speak because he is dying. It's a sad place to be, and most people are very ill. We feel for our father but I have to say since I called to complain about a lot of things, they have made some serious effort in attempt to make our father happier. The problem is my father will never be happy again. He was an alcoholic for 60 years who is now sober and he has brain damage from a hemorrhage about 8 months ago and it's only made matters worse for him and my sister. I don't wish anyone to go through this with their parents, because it's taking a massive toll on my sister's health back home. I'm in California and the calls I get have been crazy, and not very accurate. After coming to realize and talk with several helpful and very polite staff members, that what I was being told months ago wasn't altogether accurate. This is a facility where you come to rely on because you have Medicare and Medicaid. They helped our father get Medicaid, too. We don't have private health insurance, and this is one of the few places that take in patients with limited financial resources. We spend a lot on his other needs, like the diapers he likes, razors he wants, Fixodent, mouthwash, food he loves, and taking him out once in a while which adds up. But it's a facility that does their best with the budget they have and the people are actually very nice.

My actual rating is not an option that's provided. That rating would be a negative zero!!!! This…read morefacility is big disgrace to humans. The level of competence is equal to that of a deer in headlights. I would never recommend this facility to anyone. The disregard they have for the residents is very upsetting, unprofessional, uncaring. The medical staff and the administrative staff has no sense of urgency. However they are very concerned with obtaining your insurance information and your level of care. They try to convince you to enroll in Long Term Care. Complete Care in Paterson NJ is incompetence at its best. Stay clear of this facility.

Every time I have been to St Joseph's in Paterson, they have always been caring, thorough, fairly…read moreefficient. Unfortunately I have had to visit several hospitals in Northern New Jersey, but St Joe's has never disappointed me once. It's my go to hospital if I need to go. Very nice staff as well.

I came here with a relative cause he had a sprain on his wrist, he could've just put an ice pack or…read moresomething, but he insisted on coming here, I didn't want to go cause I already know how this hospital is and how it runs, but he insisted, this entire medical building needs to close and either be moved to a different hospital with proper working employees, I saw people in the ER that were waiting countless hours and they weren't even called in yet, there is a major lack of disorganization here, lack of security too, lack of everything, it's actually disgusting, this hospital has seriously gone downhill, and then when the patients finally get called in, the doctors are really quick to send in the bill though, that costs over $1000 bucks or more just for a tapping a bone here and there, I mean come on seriously, get with the program and do things right or close this entire hospital down and move it somewhere else, at least the Wayne location is slightly better but still, it's embarrassing..

this medical practice is phenomenal, from physicians, receptionists, medical assistants to nurses,…read moreto surgery schedulers, lab facilities. Professional, kind, extremely competent from beginning to end. My mom had to undergo knee surgery. Special shout out to Jonathan Ortiz surgery scheduler for Doctor Mahari. Nicole, one of the nurses who assisted with my short-term family leave docs.

I went to Summit Urgent Care at 1255 Broad St. Clifton. The care I received was subpar. I don't…read moreeven know the doctor's name. I have thrush in my mouth and am in pain which she would not acknowledge. She said she would write a prescription but when I went to pick it up there was none. I got NO diagnosis, NO acknowledgement of my pain and NO prescription was sent to the pharmacy as stated. I am not the type of person who only comments on negative aspects of a business but also will write reviews when I receive go service. I would not go to this location again unless I was desperate since it happens to be the closest to my home. Waste of time and energy. Definitely go to a different location.

Horrible waiting times, over 2 hours. Unfriendly staff who are unapologetic about long waiting…read moretimes. You could easily find better doctors with better service so don't waste your time here.

I did my immigration medical at this clinic. the older doctor who did my examination was very nice…read more I saw a lady in the front when I got there she looked very sulky, very unpleasant barely answered the questions, I was shocked. my second visit she was a completely different person. The overall staffs are pleasant just doing business. I don't want to even mention the mustache man, he is seriously bad for business, he should never be in the front at all.

A Heartfelt Thank You to Hackensack Hospital and the PICU Team…read more From the moment we arrived at Hackensack Hospital, I knew we were in caring hands. What we were going through was incredibly scary and overwhelming, but the doctors, nurses, PCAs, and entire PICU team made an experience that was so frightening feel a little easier for our family. I cannot fully express how grateful I am for Dr. Ali and his entire team. The compassion, professionalism, patience, and dedication they showed us meant more than words can say. They not only cared for my child medically, but they also gave us reassurance and comfort during one of the most difficult moments of our lives. And the nurses--WOW! I want to give a very special thank-you to Claire, Thalia, Mia, and Joan. Your kindness, compassion, and the way you cared for us will never be forgotten. You made us feel heard, supported, and safe when we needed it most. I also want to recognize the PCAs, including Ari and Ktis. You welcomed us with such warmth and kindness and made us feel like we were not alone. Every little act of kindness made a difference. The PICU team was truly amazing. There are honestly no words that can fully express how thankful I am for every person who played a part in our care. Each doctor, nurse, PCA, and staff member contributed to making an incredibly difficult experience more bearable. Most importantly, I thank GOD for bringing each and every one of these individuals into our path. I prayed for strength, guidance, and healing, and I am so grateful for the people God placed around us during this journey. To everyone at Hackensack Hospital: THANK YOU from the bottom of my heart. I will forever be grateful for the care, compassion, patience, and love you showed my child and our family. You didn't just take care of a patient--you took care of a family during a moment when we were scared and vulnerable. For that, I will always be thankful. May God bless every doctor, nurse, PCA, and staff member who cared for us. You are truly appreciated, and you will never be forgotten. With heartfelt gratitude, Nunnally Family

In 2010, Hackensack University Medical Center is where I had my fibroids removed with the, "DaVinci…read moremachine which is a robotic-assisted surgical system that is used to perform complex procedures with greater precision through small incisions. It works by giving the surgeon a magnified, 3D high-definition view of the surgical site while they control robotic arms with instruments from a console." Dr Michael Pitter (RIP) was my Doctor who performed this masterful work. The nursing staff was simply divine with their TLC, compassion and professionalism kindness towards me. I was preparing to have my Mammogram and Ultrasound done. However, I was informed by my scheduler at Columbia Doctors that I needed my images from my last mammogram (2014) with Hackensack University Medical Center. Today, nothing has changed with the remarkable, caring, positive staffers, that give TLC as their standard. A professional body of heartwarming staff at Hackensack University Medical Center. I called and requested my images. They returned the call the next day, and my images and report were ready. I drove to NJ, got my ticket stamped for free parking from the Breast Cancer Screening Center. Dropped off my images to Columbia Doctors on West 51st Street in the heart of Rockefeller Center and Radio City Music Hall (so cool). At the end of the movie, it was a joyous experience that made me feel truly gratefully happy and cared for by Hackensack University Medical Center and Columbia Doctors/NY Presbyterian Hospital. The great news is that my Mammogram and Ultrasound was negative. AMEN

One of the worst hospitals in New Jersey. They have refused my mom fluids when she is severely…read moredehydrated. She has been there for months with no diagnosis. The GI team is very unreliable and lapse in care. They also dropped my mom on the floor which led to severe skin tears when picking her up. The medical doctors do not respond when called. Awful experience.

My husband had a procedure done today in the outpatient department. He felt the hospital was very…read moreclean. the staff was very friendly and organized. It was great that he didn't have to wait long in the waiting room. They were pretty much on schedule with the time they quoted. Pleased with their processes.

This place used to be a solid urgent care facility for appointments and walk ins. Used it…read morefrequently in the past and was hoping for the same when I arrived today. Not sure what's happened here but this place has gone downhill significantly. Arrived to an empty waiting room with ear pain. Was hoping to be seen quickly. The front desk mentioned they would see me "right away" ... 1 hour and 20 minutes later and no word from anyone (???). I checked back in with the front desk and they saw me 3 minutes later. There was literally no one in the waiting room but 3 front desk clerks and zero (0) patients. Not sure what's Dr. Solomon's hold up was or whether the front desk forgot about me. Horrible, just horrible. Would give this place zero stars if possible. Come on Valley Health - what is up with your customer service?

Today the front office staff, including the nurse who checked me in, made me feel as though I was…read moreinconveniencing them. Then my husband, who was in the waiting room, overheard the nurse and the front desk staff speaking negatively about me, making a joke out of my general practitioner's name and commenting on my arrival time. To clarify, I signed in on the website check-in list and was not given a specific appointment time. This is a walk-in urgent care, and there were no other patients waiting, so the issue is unclear to me. While the doctor was kind and professional, the behavior of the office staff significantly detracted from the overall experience.