Staff is great. Office staff is wonderful…read moreMay father has improved in this facility more than he did with any of the earlier 2 rehabs and 2 hospitals since mid October 2024. Only thing they need to do is help their staff be more prepared by providing enough sheets, blankets, gowns and other necessities for the patients. You can see the staff are embarrassed which no fault of theirs. I would give it a 5 star but the necessities are important.

If I could give this establishment 0 stars I would. With the exception of a few nurses and aids the…read moreplace was deplorable. Although I do have to mention someone in particular for being amazing - I believe his name was Bishop . my mother Adored Bishop and she always felt safe when he was there. He took such good care of my mother and I am so thankful for that. Unfortunately, he was the exception. Most of the time they left my mom for hours when she needed something and ultimately they allowed an infection to ravage her legs. We asked for the dressing to be changed and for better care to be taken because we knew it was serious. She was in so much pain and they consistently dismissed it as normal pain. They did not want us to take her back to the hospital (it was made to seem that we were being alarmists) , however, WE called an ambulance to have her transported back to the hospital. Sadly, she died just 4 days later. I regret ever even placing her in this facility and feel even worse that we didn't get her out of there sooner.

I am floored by the way this facility ended up and my mom "suddenly" died in the middle of the…read morenight and NOBODY heard her calling for help besides her roomate!! The woman from the home called me at 6:25am said they found my mom unresponsive at 5:55am. No, I'm sorry for your loss or anything. No help in telling me what do I do NOW!! Her Roommate heard her calling for help at 3am and this was not even ADDRESSED only by one nurse that called the roomate a liar...Cardiac arrest. I found that out from the funeral director the next day!! When I got there to see my mom's body around 9am, EVEYONE staff especially were shocked! My mom was doing great. The day nurses and aids were good with her. I was there practically everyday with my mom's only grandchild and she was fine the day before!!! Adam Goldfarb the Dr, her primary that visited her almost every morning called me one week later, to say that he was surprised too!! SO WHAT HAPPENED? NOBODY CHECKED ON HER ALL NIGHT???? understaffed and under paid?? How could my mom not be checked on all night???? this is a picture the day before she died... something happened, someone was not doing what they were supposed to... oh and also I had to insist that my mom's roommate be removed from the room when I got there because I felt it was inappropriate to have this poor paralyzed woman have to see all this. Tess is the he's nurse on the 2nd floor. When I got there questioning who saw my mom last, she was reluctant to go get my mom's chart, she just stared at me clueless. There is a dead patient, you don't have her chart!! I just can't believe I left my mom in the care of these heartless people...that handled her death so poorly. And the worst part is they smile at admissions and hold your hand signing over your life savings, then when it really matters, they stare at u with no ANSWER and no help dealing with the absolute biggest fear losing my mom...

I waited until my 89-year-old mother was discharged before posting a review. There are a few…read morepositives about Alaris, which made me give 3 stars, rather than 2. My mom had fallen in a parking lot and had a small fracture to the hip. She was on the 3rd floor for 2+ weeks. Rehab and PT were strong with an excellent and caring team. I am grateful to them. She got PT twice a day -- because we advocated/nagged/insisted. A few times they forgot to come get her from her room. My most important recommendation is: YOU WILL NEED TO ADVOCATE FOR YOUR LOVED ONE AT ALARIS! Nursing and especially the aides were hit or miss in responsiveness. The response at night is poor to non-existent. The first few nights, my mom rang the bell for help to the bathroom (she was not allowed to go by herself). No one came. After 1-1/2 hours she simply got into the wheelchair herself and went. From then on, that's what she did because, again, the staff is very, very slow to respond at night, if at all. The facility appeared to be short-staffed, especially at night. Some aides (especially the male aides) were lovely and warm and we so appreciated their kind words to my mom. Others were curt to the point of being rude. One morning, when my mom rang for help, after a good while, the aide walked in and with no smile or kindness, said "Yes?" as if the patients are an imposition. The senior nursing staff showed concern and checked in with my mom more often after we advocated/nagged/insisted/got their cell numbers. Be prepared to supplement with your own food too. My mom found the food quality poor with limited choices and little that was healthy and nourishing. We brought her egg or cheese sandwiches on whole wheat bread, fruit salad, etc. Another strange realization was that the bed sheets had holes in them, even after they changed them (which they do very regularly). It's as if the facility doesn't have the money or chooses not to invest in those sorts of supplies. Bottom line: Good PT, everything else is hit or miss. Be prepared to speak up.

I came here to see Dr. Derrick Sims for my annual physical. He was thorough, but was more critical…read moreand judgmental than necessary. While he seemed knowledgeable, his bedside manner was lacking. There was no compassion there. I didn't feel comfortable discussing another important personal health matter with him because of his demeanor. At the end of the day, I had my physical done and that's what matters but it wasn't the most positive experience. Fast forward to two months later. I made an appointment for 9AM for my follow up. I arrive at 8:55. When I arrive there is one other patient sitting and waiting to be seen. As I sit down, she is called in for Dr. Sims. I wait... wait and wait.... 45 minutes later I ask the nurse if my appointment was for 9 or 9:30. She told me it was 9:00 but there was another doctor there and there were no rooms available for me to be seen. That sounded like a crock of shit to me because the entire 45 minutes I was there, no patients came in or out. At 45 minutes, I walked out. And I felt good doing so. I didn't like him anyway and I don't wait 45 minutes for anyone. My time is just as valuable and as precious as his and if this is how patients are treated, I don't need to go there. I am currently having my records forwarded to another doctor. Additionally I met with Dr. Imbornone (sp?) on one occasion for an upper respiratory infection. Again, a very competent doctor but no bedside manner whatsoever. Very dry, no compassion, very clinical. My infection went away with the meds he gave me but there was no connection there. He didn't even shake my hand. Again, I guess this is how the doctors are there and for some people, that works. For me, I like a little more.

Quite honestly, I'm surprised by Jen B's experience with Dr. Sims. I've found him to be quite…read morethorough with a dry sense of humor. I have always found him to be gracious and understanding. Don't get me wrong. He IS a doctor, so he DOES sometimes go into clinical mode, but....if you ask him to break it down into layman's terms, he will. He IS a doctor, and he is going to tell you not to do all of the fun stuff that you wanna do (What? I can't eat cheeseburgers everyday?) But, if you ask him to deal in reality, he will certainly do so. Sorry that you didn't have a good experience, Jen. I have taken off a star solely for the front desk. Sometimes getting someone to answer the phone is like pulling teeth. Edited to add the following: I remember one time I went in to see Dr. Sims and I was feeling particularly miserable. I must have looked incredibly miserable because he actually gave me a hug. The hug wasn't inappropriate or creepy, it was actually very kind. Kudos, Dr. Sims!

In 2010, Hackensack University Medical Center is where I had my fibroids removed with the, "DaVinci…read moremachine which is a robotic-assisted surgical system that is used to perform complex procedures with greater precision through small incisions. It works by giving the surgeon a magnified, 3D high-definition view of the surgical site while they control robotic arms with instruments from a console." Dr Michael Pitter (RIP) was my Doctor who performed this masterful work. The nursing staff was simply divine with their TLC, compassion and professionalism kindness towards me. I was preparing to have my Mammogram and Ultrasound done. However, I was informed by my scheduler at Columbia Doctors that I needed my images from my last mammogram (2014) with Hackensack University Medical Center. Today, nothing has changed with the remarkable, caring, positive staffers, that give TLC as their standard. A professional body of heartwarming staff at Hackensack University Medical Center. I called and requested my images. They returned the call the next day, and my images and report were ready. I drove to NJ, got my ticket stamped for free parking from the Breast Cancer Screening Center. Dropped off my images to Columbia Doctors on West 51st Street in the heart of Rockefeller Center and Radio City Music Hall (so cool). At the end of the movie, it was a joyous experience that made me feel truly gratefully happy and cared for by Hackensack University Medical Center and Columbia Doctors/NY Presbyterian Hospital. The great news is that my Mammogram and Ultrasound was negative. AMEN

After a grueling 10 hours in the ER hallway I was moved upstairs to a hallway bed for two days…read more There were ample discharges yet they still did not move me into a room. I absolutely give 5 stars to the day time nurses I had during my time in 3LW. The night shift I cannot say the same. I felt avoided and ignored entirely at night other than them waking me up for blood work and vitals roughly. For two days I dealt with nonsense and excuses just waiting for an MRI brain scan. Finally one of the APNs was able to escalate my MRI up about 8 hours earlier. I came to Hackensack because they're supposed to have an amazing triage process and broad range of care. I had seen and witnessed so many patients with non emergency issues coming to the hospital and passing me over for things they should be going to an urgent care or their normal PCP for. After 3 days I left with zero diagnosis or information about my condition. A complete waste of my time coming here.

*Room 219** Our…read morefather is being discharged, and we want to express our experience at Select Medical North East NJ. It was truly exceptional, and we are filled with gratitude. From the leadership of interim CEO Lisa and CNO Bryant to Nurse Manager Ray, Respiratory Manager Timi, the house supervisors, and the entire nursing staff, each of you deserves special recognition. On behalf of our family, we wholeheartedly thank you for the outstanding care, compassion, and kindness you provided to our loved one. You are all making a significant difference in the lives of those you care for, and we are confident that you will continue to succeed in your mission of goodness.

My brother was admitted to Select Specialty to help wean him off the trachea tube. The care he…read morereceived was excellent; everyone on his team was superb! I especially appreciated that they constantly kept me updated on his progress; I live in a different state and was only able to make a quick visit.

Dr. Tantawi is an excellent doctor. However, the office staff has gone totally downhill you can…read morenever get through on the phone, and if you leave a message you will not get a call back. If by the grace of God, you do get through they will leave you on hold until you get tired and hang up.

Dr Tantawi is the best general practitioner I've ever had. She takes as much time as she needs with…read moreeach patient and never leaves you waiting too long. Staff is great, Sandy knows everyone by name and always is quick to call you back when you leave a message. Their new office is so clean and nice. I wouldn't go anywhere else!

Staff courteous and friendly. The doctor is very professional and knowledgeable. The office is…read moreclean.

I contacted this urgent care after experiencing significant stomach pain from a medication that was…read moreprescribed to me and called to ask about alternative options. After multiple delayed callbacks, the physician eventually spoke with me by phone. When I asked reasonable follow-up questions about medication side effects, the conversation escalated. The physician became verbally aggressive, stated there was nothing further the urgent care could do, and originally refused to provide her name. The call was then handed over to the manager, who immediately raised her voice, spoke over me, accused me of demanding medications, and continued escalating the interaction. When I stated that the call was being recorded, she incorrectly claimed this was illegal in New Jersey, used profanity, and abruptly ended the call. I was calling as a sick patient trying to discuss side effects and treatment options. The way this situation was handled was unprofessional and disappointing. The fact that this is how they treat sick patients who are just asking a few questions is very telling about the "care" they provide.

Lots of providers and locations to choose from so you can find the care right for you. They are…read morevery thorough and accessible if you need a last minute appointment. Their focus is a healthy lifestyle and weight loss, but they offer PCP services and can address any health issues.

This place has been a game-changer for me. I have been dealing with a very specialized condition…read morethat requires a specialist cardiologist experienced in its treatment. I had been under the care of a regular cardiologist and continued to feel sick and have major issues. I happened across Dr. Mazza, and everything began to change for the better. Making my initial appointment, they were patient and kind. They answered all questions on the phone and were easy to reach. The office is beautiful. It is modern, new, and comfortable. Nursing staff is welcoming and treats you like family. Dr. Mazza is a wonderfully patient and kind man, making you feel heard. He wants to know everything about your condition and is detail-oriented. He takes so much time with me to ensure he has all of the information. His treatment has been a game-changer, offering me strategies and advice that I have never received before. On top of that, I am actually getting BETTER! I couldn't recommend this practice and Dr. Mazza enough.

TLDR: my time at this office was marked by poor communication, a high degree of disrespect, not…read morebelieving me about my own experiences, manipulation, & was semi-traumatic near the end. The full review I wrote is here, character limit was too short to include most stories: https://shorturl.at/JuVTr

My mom had surgery here today and everyone including the lovely woman who worked the desk in the…read morewaiting area was outstanding! The Pavilion is new so it's beautiful and very clean; however the reason for my 5 star rating is the staff! The nurses, doctors, and support staff were all so kind, friendly and helpful. My mom received the best care possible and everyone was super supportive and knowledgeable about her pre and post surgery care.

To the following Urology nurses Nidli, Mary, Jennifer S, Sonia or Norma and all the other beautiful…read morenurses whose name I did not get (forgive me) - Thank you for your outstanding dedication and care. Your compassion and kindness have made a real difference in my recovery. I felt as if it were my daughters and granddaughter who were taking care of me. Carmen Rodrigues surgery date 2/20/26 Please, it is important to me that they see this message.