This place is a disgrace. The ER is understaffed and not able to handle the cases that come in…read more The ICU staffs average age is most likely under 30. These are where the sickest patients are being treated but yet you have the least experienced staff treating them. A doctor who just finished their residency working the night shift... so very disappointing that an organization like NYU can't find more highly trained staff ... also very disappointing that an organization with this amount of money has tape holding up the windows in the ICU. Totally unbelievable. Threw all their money into sears on Franklin Ave and forgot they have an almost 600 bed hospital up the block that is in need of resources. Do better for the community. Very sad and very disappointed that this what this hospital has become.

Avoid if you can, go elsewhere, understaffed, never saw a DR, only AP, route to X-ray was like…read moredemolition derby ( especially pain full with a fractured leg). Total time from start to finish, 5 hrs 30 mins, left with an incorrect diagnosis to boot, fortunately my own Dr corrected the next day. Check in , security , parking all fine, but down hill from there.

After experiencing AFIB earlier in the day I felt as if I was going to pass out at the office so I…read morecalled EMS and they suggested Winthrop since several of my MD's are affiliated with NYU Langone. I was extremely pleased with the care I received in the ER. The team communicated extremely well with me and with each other and I was kept updated continuously both with verbal updates and with test results in the App. Everything was carefully explained and the team took a thorough history of recent issues to see how and if they are connected. Throughout this, Anna was checking on me at regular intervals, making sure I was relaxed and comfortable and checking my vitals. She was efficient, personable, and wonderfully caring. I honestly never was able to feel so relaxed in an ER before and Anna was definitely one of the reasons I was so relaxed here. I will say that being brought into the ER by EMS might be a different experience than just arriving on your own and waiting in the hallway corridor where chairs are. But I can only go by my personal experience and based on that, I was completely pleased with Winthrop

Significant other was admitted Monday afternoon from the ER. Was left in the ER until late on…read moreTuesday. The ER "beds" are glorified recliners and not appropriate for longer term care. The doctors and other healthcare providers don't seem to speak to each other to coordinate care. He was told he was scheduled for a scan two days ago and it still hasn't happened. We're agitating to get discharged, but we'll leave without an official discharge if we have to. I've never seen a hospital so disorganized. Absolutely would never go back.

This hospital may be the worst hospital I've ever been to. we just left the ER. They are very quick…read moreto take your money and insurance information but yet let you bleed out with a bunch of nurses standing around doing absolutely nothing. a terrible experience!!

TERRIBLE phone communication. On hold 15 minutes and got disconnected 3 times. "......".............read more

Looks like organized chaos in the emergency department. But the staff in my opinion works well…read moretogether to keep it prioritized and organized. During my brief stay I witnessed some genuine care and concern and not just lip service from staff members.

If I could give more stars I would. My mom was in the Er overnight and then on the 3rd floor for…read moreabout a week. Every single person working there was an absolute pleasure from the guy bringing her meals, every single nurse, assistant and student as well as the discharge planner. Everyone was patient. Courteous, and polite. They all took time to explain anything they needed explaining. The hosp cafeteria is nice and sufficient. I had nothing negative whatsoever to say. They were amazing!!

Wow, the rooms in this hospital blow anything I've ever seen away. My husband had an operation,…read moreand stayed overnight in the "new" section. It was more like a hotel than a hospital! Only one person to a room, and there was a pull out sofa that was made up for me to sleep on. There is also a private bath, complete with shower, which was immaculate. To start at the beginning, surgical admission was prompt. They took our information, and signed us in efficiently. ALL the nurses were very good in pre-op and post-op. Very friendly, concerned, and reassuring. Hospital stay was great, overnight it was fairly quiet, which is rare in a hospital. Only complaint I would say is the food is sub-par. There is a nice Au-Bon-Pan downstairs, and I bought something there for my husband to eat from there. Only odd thing is that they are closed on weekends from what I understand. Parking also can be a challenge. They do offer valet parking, though.

Very professional location, staffed with very competent, knowledgeable employees from door…read morereception to medical assistants Macie and Kelly through to end with Dr Jimenez, very comprehensive and through. Pain free examination. Wait was minimal, but would say opt to have documentation mailed so you can complete in comfort of own home and not get frustrated trying to remember it all. There is about 8-10 health history/Hippa pages to get through. Hence why they mention coming 30mins prior to appt. Parking was easy to find and navigate. Also note it's free for visitors. There is tunnel between parking garage and main building. Try to park on 4th level for shorter mazes walk to it. Elevators pretty much right there to take you down one level to 3 where their suite 365 is at.

This is now RUSK NYU Langone Physical Therapy. I have come here before for therapy for a frozen…read moreshoulder and for a knee replacement. No problem. I liked the people. The machines were fine. There was plenty of parking. All around ok. Now I've just had my second knee replacement. The one thing I've been told over and over is to ice. They don't have an ice machine and apparently haven't had one for months. I was under the impression NYU wAs supposed to be putting a lot of money into Winthrop to make it a top hospital and along with that should go to physical therapy Center. Doesn't seem that way. Get a new ice machine. And get a back up. This isn't even coming off as second rate.

I had a second back surgery on February 28th at Winthrop hospital, my first surgery went very well…read morebut I did need a second back surgery. I went over procedure then spoke with the anesthesiologist went over my long list of pain medications. I was then taken to the OR I was preped and put under. I awoke to the feeling of my back being cut opened, I began screaming that I was feeling pain, I received no response from the surgeons I realized that they couldn't hear my screams and also I was paralyzed. I felt and heard everything that was going on in the OR from the music to the. Cutting to the conversation s of the OR staff. I woke up in the recovery room crying in pain I was taken to my room when the doctor came to see me I told him about what happened He told me I probably dreamed it that people don't wake furring surgery, I then started telling him everything that was said in the OR including a few problems I bled more than usual I needed extra blood, while removing hardware they had a problem removing a screw so decieded it was better to leave it in,there was personal information discussed between the surgeons, a few jokes where told, they discussed how bad my back was and how many surgeries I had and that I would need more The doctor was astonished of what I said,Also I had two chipped front Teeth as well as a cracked tooth that I didn't have prior. The first night I had a nightmare of the surgery ( and been having them as well as flashbacks since) A nurse came in furring a flashback when I didn't respond to her she called a code I awoke to a room full of doctors, I explained what happened and was sent for a cat scan of my head, I had a panicked attack furring the scan, The care I received was deplorable as if they were afraid to talk to me, After discharge I went for my post surgical visit. My surgeon was shocked that I was still having episodes said he would have the anesthesiologist call me ( I was in need for more surgery and was terrified to be put under again )and was concerned that the hospital hasn't been in touch with me. He suggested I call patient services that I should be getting thereapy. I called patient services after my third call I received a call back,I explained what had happened the woman I spoke to seemed concerned was gonna call the anesthesiologist and a therapist and get back to me the next day .Isaying I needed to be in thereapy.a week goes by and no return call after 4 more calls still no return call. After 30 days I got to surgeon for another post surgical visit he was very concerned that I didn't get a call from the anesthesiologist,that he spoke to him regarding the incident and asked him to call me, a month later with no call from hospital I was given the woman in charge of patient services went over the whole story again she acted very concerned told me she was gonna check with everyone and get back to me within 24 hours . Never heard from her again. I then received a call from my surgeons office to follow-up I told them about not receiving any call backs. After that I finally received a call from the anesthesiologist after 60 + days. He told me that I couldn't have woken up it doesn't happen that I dreamed or imagined it all that he checked my mouth when he was done and all my teeth were intact Really so why do I have two chipped and one cracked tooth right after surgery. He basically dismissed me Now 30 days later I visit the surgeon 90 days after surgery still having nightmares and flashbacks,He said he had a heated discussion with him told him I needed to get a phone call. I told him I did and he basically dismissed me. Then my Surgeon said that he was told I was having nightmares since Vietnam by the anesthesiologist. I was really taken back I was a disabled veteran yes but I never went to Vietnam!! And never had flashbacks or nightmares, I never received a call from Winthrop hospital regarding my situation or health, I am now getting treatment by the VA. If I ever need another surgery I will make sure that any anesthesiologist group that works on me from Winthrop. I did speak to attorneys but unfortunately no one would consider the case because I didn't want to include my surgeon and Neuro surgeon and plastic surgeon s in the law suit because I will be using them again unfortunately But Winthrop and there Anesthesiologist group I would of shed in a second. It amazed me all I wanted was maybe an apology from them .. hearing were so sorry this happened it shouldn't have woul of gone a long way..... So Winthrop Hospital I give you one star because you can't get negative stars.. for any details e mail me for anesthesiologist name and further details Volo1054@aol.com

I saw Dr. Patel, who agreed to help manage my pain pump. Four days after my appointment, I received…read morea call from her office informing me that they'd made a mistake, and do not accept my insurance. I was informed that their office did not run my insurance in time to notice before I was seen! I informed them that since Dr. Patel agreed to take on my case, I'd re-located back to New York (as I was comfortable knowing that I had a new pain pump doctor.) The office then informed me that Dr. Patel REFUSES to work out of network for pain pumps, despite having had an appointment, having told me that she'd take on my case, and the office having told me that they take my insurance. Because Dr. Patel refuses to see me out of network (after agreeing to take me on as a patient) I now have to travel two and a half hours to a pain pump doctor because they screwed up. AVOID this office at all costs!

From the owner: Dr. Patel is board certified in Pain Management and Anesthesiology. She completed her…read moreInterventional Pain Medicine fellowship and Anesthesiology residency at Columbia University Medical Center-New York Presbyterian Hospital. Dr. Patel specializes in the treatment of back and neck pain caused by arthritis, degenerative disc disease, spinal stenosis and pain following spine surgery. She also has expertise in treating neuropathic pain, cancer related pain, Multiple Sclerosis (MS) related pain, Reflex Sympathetic Dystrophy (RSD), atypical facial pain, pelvic pain, headache and peripheral neuralgias. Dr. Patel offers a variety of treatment options to help eliminate pain intractable to previous therapy, including epidurals, nerve blocks, radiofrequency ablation and the latest minimally invasive spine procedures. Dr. Patel completed training in medical acupuncture at Harvard Medical School and Brigham Women's Hospital. She is certified by the State Medical board of New York to practice Medical Acupuncture. Dr. Patel's practice philosophy is to blend medical innovation, evidence based medicine and compassion to meet each patient's individual goals. She strives to improve functionality and allow patients to resume an active lifestyle. Dr. Patel believes that the treatment of pain is not only a physical issue but an emotional one as well. She offers patients the personal time and care that is needed to thoroughly evaluate their pain and provide them with the most appropriate treatment.