Moved from out-of-state to NV using Bekins. I had a layover so my things had to be in storage for a few days. My gosh! Two tables arrived with legs bent, one piece of furniture had a deep gouge, and 1 small box was (is) missing. Three guys showed up from O'Brien and the one that could barely speak English was calling out the number for me to check off. He kept calling out numbers from other stickers! The other 2 men were busy moving things into the condo and basically stacking things up in the rooms. Never again! I should have stuck with United. There's a reason the US Navy recommends United (also Allied). read more

Selling your home is a stressful experience, even after you have done it more than once and selecting a mover can be equally challenging. We interviewed four local mover's and each had great qualities but O'Brien's Moving & Storage immediately stood out. We were fortunate enough to initially work directly with Luke O'Brien and he couldn't have been a better partner on our move. His flexibility created a real sense of confidence in our move and when the first offer on our home fell through he indicated that he was available when the time came. Fortunately for us, we received an offer shortly after the first offer fell through and once again Luke and the team were fully engaged. We worked day to day with Janet and Christa, amazing service, great sense of humor and such incredible patience. We had a lot of questions, had to execute the move quickly and we moved to a building with serious moving protocols and security. We were fortunate to have Wyatt and Caesar packing our home, loading, transporting our belongings to our new home then unloading us. They were on time and did a professional job, all in record time It all went off flawlessly, the building staff at our new location were equally impressed with Wyatt and Caesar they had us unloaded in short order. Moving is a stressful, detailed process and you need an engaged partner to take the mystery and as much of the aggravation out as possible, O'Brien's is that partner. read more

They don't know how to handle loading trucks. From the estimation of the job, to the 'throw things in' loading, to the lack of communication, it was just all bad. My wife nearly had a meltdown looking at the truck when it arrived at the destination. Moving is hard enough on everyone, and this felt like the company didn't care at all. It made our move so much harder than it should have been. read more

We have a big, beautiful, antique piano and wanted to move it to a new location. O'Brien's Moving & Storage was our #1 choice! What a gem this company is! We spoke with Luke O'Brien and he handled everything so professionally! I was a little nervous because of the age and size of the piano. Luke assured me that there would be enough guys to move it seamlessly. They came on time and moved our old piano with the utmost care and respect. They truly treated it as if it were their own. Our piano got delivered and set up, in its new home, without a scratch. I highly recommend O'Brien's Moving & Storage for any moving needs. They are a wonderful company to work with! I would give them more stars if I could. read more

I contracted O'Brien's to move my household goods into storage and then into a new house. Fortunately I didn't have a full household because the buyers of my house bought most of my furniture. I just needed enough for a rental until my house was built. There had been no damage from my move from out of state, but after O'Brien's there was considerable damage that was caused due to mishandling of my items. They lost items and gave me a wheel they had from someone else's move which they refused to take. They wanted to pay $273.60 because I didn't buy extra insurance. I took them to small claims court and was awarded all my costs plus damages, another $1222.11. It was a hassle, but worth the satisfaction to tell my side to the court and win the judgement. Because of my experience with O'Brien's Moving and Storage I cannot recommend this company. read more

Crew seemed like they didn't have any training. They loaded things upside down and without enough padding. Things ended up crushed, marked, and slashed. When we complained they acted like we were lying about it. They said that our pictures just showed damage that already existed. read more

Used O'Brien's on a recommendation from a friend. Extremely pleased with the service and efficiency of the movers. They moved all of my heavy items without issue and put them in the new house right where I wanted them. The price was way better than others I had received. Will be recommending O'Brien's to anyone that asked me for a mover and would use again in the future. read more

I'm a disabled veteran. It took me awhile to figure out what to say. This is the worst moving company I've ever used in my life. Now remember I'm disabled. The boxes were put in the wrong rooms. They used my food to use as a cushion in the boxes. I have a collection of swords and the majority of the tips were bent. They were dropped. They put my stuff in the garage. The put the mattress in the room and the box spring in the garage. It took me over three weeks to find my clothes. They used my shirts as wraps for the items in the box. I'm truly speechless. I told them the problems. They sent over two guys to move my heavy items. They put them in my grandkids rooms. They charged me over $4000. You think they would of dropped the price. Instead they made excuses on trying to find qualified workers. I have problems with my legs, back and upper body. Please think twice before using this company. I even gave them specific instructions. Nothing was followed. They blamed me for not being there. The owner never reached out to me to make things right especially on how much they charged me and how much they screwed things up. They even looked into my personal items and made comments about my firearm. Is that right..... read more

Alex and crew just finished and I could not be more pleased! Professional, courteous, pleasant and very hard workers. The best packing and storage experience I have had. Three of the crew has been with O'Brien's for over ten years which speaks well for the entire company. I highly recommend and ask for Alex and his crew as they all are as good as it gets! read more

I highly recommend Obriens for any of your moving and storage needs. They are responsive, kind, and professional

I moved from Reno, NV., to out of state in 2018. I requested a quote from a couple of different companies to move a 3 bedroom home. This was a substantial move and would have been a good amount of money for this company. The owner's son came out to do the quote. He was condescending and I got the impression he felt he was above me. He never emailed me a quote. I emailed and asked for the quote and never heard back from him. I felt he wasted my precious packing and organizing time and would not recommend this company. read more

Just moved for the second time, using O'Brien's Moving & Storage! It was another successful move! The office staff was friendly and got me right on the schedule. On my moving day, they should up on time and ready to pack up my home. They did a wonderful job! I highly recommend them! read more

My husband and I choose this company because of they pricing I told my husband I was not sure about this company because they seem to have a bit of attitude but we just went a head with it the day of the move the workers was commenting on our furniture how nice it was and how it would look good in his house I said what and he said that he was just joking around so I just didn't think much of It after that because I had video of our things and I let the workers know that so after waiting a long time than they told us it would be, we had to wait even longer because they couldn't get the truck up our driveway so they had to rent a smaller truck but they left some of our things inside the other truck one of the workers said that was all our things no it wasn't they kept our things and said it was lost then when we made a claim they said their going to look into it and you all must know by now what happen they stole our things she came back and said the worker said every thing was giving to you so we where out of thousands of dollars worth of stuff these workers are thieves and the company they work for knows it I think they where involved on the whole scheme so the bottom line is if you work hard for your things and you would like to keep them pass them by know matter how cheap the price is because they are crooks and liars and thieves with attitude. name of this company is O' Brien's Moving & Storage, Inc BEKINS 2277 Glendale Ave Spark, Nevada 89431 This was in November of 2018 read more

I have used them for several moves now and they always do a great job. This last move (10/11/19) Alex and Esteban where outstanding! The third guy didn't show but these two totally compensated by working their tails off. Nothing broken, no wall scratches and no complaining. Moving always sucks but they make it bearable. Thank you guys. read more

AWFUL!!! I bought online a mattress through Costco.com . This was their moving company. I waited almost 3 weeks. Their delivery schedule to Reno was HORRIBLE. Mondays and Wednesdays with a long estimated time of 9-1 and 1-6. They wouldn't deliver on Labor Day after I waited weeks, and they said that they couldn't be flexible with time. I had to wait an extra week because I couldn't do the Wednesday time because there is no way out of work for me on Wednesdays. I ended up scheduling a Monday and used my lunch to leave work early just in case they showed up (they were supposed to give me a "courtesy" phone call prior which never happened. I waited at home until 7 and no one showed up. I eventually called and got a call back saying I scheduled it on a Wedneday. Umm no I know I didn't because I cannot get off work on Wednesdays!! I called up Costco and just said I refuse shipping and that I want a refund. Costco understood In any case the Costco mattress would have been $700. I ended up finding a mattress I really like at Sear's (an entry level Sealy) for just under $500. Costco is too good for this company so no idea why they use them. Oh and they did not use the name O'Brien when I called. It's just the number that linked me to this address. I think Home was somewhere in their name. BEWARE!!! read more

O'Brien's moving and storage's customer service and movers are excellent! They responded to a request for a quote immediately and Luke O'Brien's virtual assessment of our moving project was very helpful. The office manager Christa and Janet are friendly, professional and wonderful to work with. Their moving staff work quickly and efficiently - giving best value for your dollar! Jose and Anna are an amazing team and all of their moving staff are great. I will never consider using anyone else. read more

Had a great experience moving my late mothers belongings to a storage facility. Janet worked hard at the office to ensure everything was done right and on time at a good price. The two movers were great. Will use O'briens again in the future and would highly recommend this business read more

Worst experience ever!!! I purchased a bed from Costco with "white glove" delivery. This company is more like rubber glove delivery. The office person (I think her name is Kristy) is the rudest, snotty and most unprofessional person I have dealt with. They do not understand what true customer service is and believe me Costco will hear about how this company is treating Costco customers and hopefully they will find a new company for their white glove deliveries. read more

We've used them many times over the years and they're always on time and very pleasant. Brought me boxes when I needed and really great at packing! The owners are wonderful ! read more

I made an appointment to have a recommended moving company move my furniture across town. They showed up and advised me they don't do refrigerators, piano's, or stairs. I was told over the phone they could move all of it. I fired them. I called Sean O'brian of O'brian's Moving and Storage. He put an emergency crew together for me and arrived within the hour. The crew he sent, Rubin and a Jose, surpassed my expectations by a ton. They were able to move everything from my old house and into the new house in 6 hours. The refrigerator was too large to fit through the sliding glass door, so they took the door apart instead of the refrigerator, moved the fridge intact and then reassembled the slider. They were nothing short of amazing. Nothing scratched or broken, extreme care given to everything. This was all done 3 days before Christmas. I highly recommend O'brian's Moving and Storage to anyone looking for quality movers. read more

Excellent customer service. O'Brians arranged our long distance move and everything went according to plan. The attention to detail was top notch. read more

We used O'Briens Moving and Storage to move from a rental home to our new home in Reno. Was not a long distance but they moved everything as if it was. They did and remarkable job with breaking down the beds to moving general garage racks. They showed up on time and didn't leave till we were happy with the location of all the furniture that they moved. They provided (2) trucks with (4) guys to move a 2,650 sf home. All of the guys were great, asked questions regarding items and made sure what and where everything was to be placed. Very happy with our decision to use O'Briens Moving and Storage for our move. Thanks. read more

Used them 2 years ago and they broke glass and basically just threw the boxes and furniture into the truck. When we got our furniture in place I noticed that they had punched a hole in the back of our dresser. I told them about it and was told that they needed to know how much the dresser weighed (for reimbursement I guess). Well since I don't own an industrial sized scale I told them I couldn't weigh it. They offered to fix it but it would have to be brought to the store. Yeah I don't have time for that. read more

My husband and I were just talking about how amazing our movers were when we moved 1 year ago. So I decided I should send them a review. Everything about the process was easy. The owner Luke came to our home and bid the job. Day of the move-the guys showed up On time and hustled! We were out of our 1900 sq ft house in 3 hours - 2 truck loads and unloaded and furniture in place and assembled by the end of the day. Christi in the office was great to work with. Their quote was exact. Also-I loved that we could come grab boxes at anytime during our packing phase. We are celebrating our 1st year anniversary in our new home this coming weekend. Highly recommend O'Brien's for your next move. read more

My husband and I set up an appointment with them this last week to come to our apartment and the agent never showed up. When we called a 1/2 hour after the appt. time they never gave us an explanation as to why but said they were on their way. (I was upset because I had rearranged my day and thought if anyone who had to come home on their lunch break would have been pissed. The agent should have at least given us a call to say he would be late.) When he finally arrived an hour and 15 minutes later I was just about to leave for work. He came in like a whirlwind (almost annoyed) then said he would get back to us later in the evening. It is now almost a week later and we have still not heard from them. We have decided to go with another company. read more

What a SCAM! They give you a "quote" which they put almost double the amount of furniture than we actually had, with double the amount of time it actually took to load and unload it all. I figured since it was just a quote we would get the extra they charged us back after it was all done, when I called to ask what the actual rate that I was charged, they made up every excuse to not give us a new rate. Their movers took smoke breaks every 45 minutes to an hour and were not working for 15+ minutes during that time. I had to help them unload the truck because they were so slow. (The actual movers were very nice, just slow). They didn't put all of our furniture back together like they said they would, like the feet on our entertainment center, etc. ended up paying 3k to move a total of 35 miles away with only a full living room and one bedroom of furniture and other boxes(we only filled about 2/3 of their tru. Unless you like spending a ridiculous amount of money for bad service, go elsewhere. Update: I was contacted by the office staff who apologized and were sad to hear of my negative experience. They refunded me $144 which covered just the smoke breaks the movers took on the "unload day" (that did not cover the smoke breaks for when they moved stuff out of our old home) and said they would discuss it in a meeting with staff. I changed my review from 1 star to 3 stars because I appreciate the attempt to make things better with customers. I still believe the price to move only 35 miles away is outrageous but I understand the increase of people here in Reno has allowed businesses to skyrocket prices of everything. read more

Terrible!!! I hired O'Brien"s to load a moving truck that we were driving to another state. The movers arrived a little after the scheduled time. We had moving blankets for all of the furniture that was being loaded and moved. The movers didn't want any help with the loading so tried to stay out of the way. Things seemed to go okay. When the truck was unloaded we found that the movers had only wrapped one piece of furniture, the piano. Our white couches were loaded standing on end with no moving blankets covering them. Some of the white cushions were used to pad other pieces of furniture. Needless to saw the couch and cushions were dirty and the finish on the wood trim was worn completely off in some place. Every piece of furniture was damaged, none of it was wrapped or protected. This in spite of the fact that we had an adequate supply of moving blankets. I would never use this company again or recommend them to anyone I know! My parents used Silver Eagle Movers about the same time to move their things. The quote they gave us was much better than Obriens and they did an excellent job. All of the furniture was wrapped completely and arrived at their new home in another state in excellent condition. read more

We did a local move here in Reno and the two guys that moved us were amazing. They weren't the lowest but not the highest either. They seem to have great comments from everyone. We are looking to move again and wouldn't think of using anyone else. We highly recommend them. read more

I was supposed to get my mattress today the 21st, but because of a phone number error by 2 digits being inverted, I now have to wait over a week to get it. They are located in SPARKS NV and I am not even an hour away from them. This really sucks. read more

Not impressed with their management. They come across as disorganized and poor at scheduling. Costco.com uses them for shipping their larger items in Reno, Nevada. Was waiting for an item for about three weeks. Phoned Costco for status on delivery and they told me O'Brien's was supposed to deliver. Phoned O'Brien's and they had forgot to contact us for delivery. read more

Everything arrived on the other side of the World in near perfect condition. O'Brien's has earned a major thumb's up. Thank you

O'Brien's was great! The guys were helpful and very hard workers. They had to work overtime to get us into an older house with smaller doors and hallways and they handled it like champs! They are picking up our old boxes and taking them away as well. Highly recommend and they came in under their bid price! read more

O'Brien's Moving and Storage was awesome. I had an heavy antique rolltop desk that needed to be moved from inside the house to the garage and they did it beautifully. There was a four hour minimum so they moved everything else I needed moved in the garage. The guys were pleasant, courteous, and very professional. Very happy lady today. Thank you. read more

I have not yet received my item that I ordered, but I have spoken to the woman at the front desk twice. The first time, she told me she couldn't even give me a time frame for my delivery date and that it could take "two, three weeks - even a month". When I spoke to her again, she came up with a delivery date (after the parent shipping company called her) and then basically accused me of lying about the time frame she previously gave me. If I wasn't worried she would do something to further delay our delivery, I would have asked to speak with her manager about her lack of customer service skills. She was rude and unprofessional. I cannot believe she is permitted to insinuate that the customer was wrong when I specifically remember what she told me. Pick a better shipping company if you want to be treated with some respect. read more

Yes, 1 star is correct and I wish that I had read the reviews of their service before using this company to move overseas. The packing was atrocious. The movers here in New Zealand said to me, "This looks like it was packed by a bunch of Mexicans". I was shocked as I have many Mexican friends. But, when I asked them why they would say such a thing, they told me that they get many poorly packed and damaged items from American and it is usually poorly paid Mexicans who pack the shipments. Expensive furniture was "wrapped" in saran wrap type plastic. No proper packing materials used. When i questioned it, I was told that this was the way that they wrap. Two large cabinets are in pieces. The top was broken off of a 1500 art table (before it was even shipped), my desk was broken in about 6 pieces, my $3500 Bernina sewing machine is missing as is a framed Bev Doolittle print. About $5-6,000. A box was packed with 2 pieces of glass (unwrapped, even) protruding out about 5-6 " from the box. When I told the man in charge, he said that he would fix it later. He never did and a shock, it arrived unbroken. I had two boxes that had large pink notes on two sides , 'saying "DO NOT SHIP TO NEW ZEALAND". Several times I caught men trying to put them in the container and told them to put them back. Guess what??? I have 2 large boxes of US appliances that I can never use. They were headed to be donated, now no one gets to use them. They were told, over and over, NOT to pack the living room furniture or patio set until everything else was in. I only wanted them IF everything else that was important, got in. Well, I didn't get file cabinet with all of my important papers and tax records, plus 40yrs of genealogy work, or my sewing machine (my livelihood) or my mattress and box frames or other important items. ( I am 70 yrs old and sleeping on the floor. )Now I have to pay for a second container to get these things. I could go on and on, but I am afraid that if I did, no one would ever believe me. I have tried to get an email to tell them what i think, but none is available that I know of. read more

I personally had a very good experience with this company. They were very accommodating with my schedule and had good communication. They arrived when promised and my sofa was set up perfectly and was damage free. read more

Their carelessness was pitiful, and the settlement for the damage that was done is a joke. I will never use them again, nor will I recommend them to anyone. read more

Just moved to a new house and O'Brien's did a great job handling everything. The cost was significantly lower than the other company I asked to give me a bid. Had three conscientious guys who worked nonstop. It was raining the whole day, and they were careful to cover the flooring and furniture. No damage or issues. I've moved several times over the last 10 years and this was by far the easiest thanks to their help. Would definitely recommend. read more

We had them move a house full of furniture from Sparks to Fallon, and not only was the service exceptional, the men worked very hard. Everything was in perfect condition and the time was under what I expected. Very happy with them. read more