Took my truck to have 4 new tires installed. They cracked my chrome wheel and told me the wheel was…read moremanufactured cheap. The owner takes no responsibility for the employee's work. This guy has no morals just excuses. My wheel will cost over $700 to replace. This place is no good. The employee rushed it and messed up my wheel plain and simple.

I took my boyfriend's vehicle for inspection today at this location. This is where he takes his…read morevehicles for years with no issues and prefers to take them because he trusts them through the years. After an hour, I was called to the window and was told that the vehicle was rejected. I said what? The lady with the short light hair at the window said that the computer said it was rejected before and that it could not pass. I said for what? She said he put down front brakes but, for some reason, scratched it out...I said I have no idea. She giggled and said yeah you waited long for nothing. THAT was not funny, but I said I would call my boyfriend. As I was walking out to the car I called him at work and he said the car was never rejected or had a rejection sticker on it...I said I was thinking the same as I was calling you because we were in Richmond yesterday. The sticker on the vehicle was till 7/31/2025, and as I was getting into the car, there was NO sticker on it. NOTHING. No rejection sticker... I walked back into the shop and asked the other lady with the long brown hair at the window. Why is there no rejected sticker on the vehicle. She said to go into the garage and ask. I said, who is the inspector?? She explained who he was and I walked up to him and asked why is there no rejected sticker and why did you scratch off on my reciept front brakes when you told them to tell me that?? The sticker was valid till the end of this month and it's the 29th...His name is Michael R Baughan (I'm assuming the owner or one of the family member owners) he kept saying I dunno. I dunno. I'm just doing what the computer says. I said this vehicle was never rejected. It had a valid sticker on it. I said why can't you put the rejected stick on it at least so i do not drive without anything on the windshield at this point? I then said there's something wrong with this whole situation. and continued saying that my boyfriend has only been coming to this shop for years with his vehicles... I can not drive this way. He walked away from me. They were closing up shop before 5pm. Apparently from sitting in the waiting area for over an hour, the receptionists kept telling people on the phone or who walked in that they will be closing earlier again today. Guess they don't want to work or whatever the reason or reasons are, I left and went straight to NAPA down the street to grab brakes. This is ridiculous. I am not sure if it was because I was a female and I was being profiled which wouldn't be the 1st time in my life, instead of my boyfriend doing it, but not giving me a sticker and charging me on top of it seems illegal to me....If you look at the 3 pictures I added to this review you will see that the 1st pic shows how he scratched off what he wrote on the yellow copy. The 2nd one is the actual receipt charge of $20 AND the 3rd pic states equipment inspected: OK with Xs straight down. BRAKES has an X under OK... Now you tell me WHY I had to have this terrible experience when his paperwork says otherwise? It's funny because there were people who knew him at NAPA when I walked in there to buy the brakes and had never seen this before... you either PASS the vehicle OR you reject it. You do not send it away with NO sticker on it and charge the customer on top of it. I'm pretty disgusted in how they handled this, and my boyfriend said to check at home to find the receipt from last year. Sure enough, I found it. Look at pics 4 and 5...Ironically, last year, the vehicle DID pass exactly a year ago today. I seriously hope no one else has to go through something like this. It's horrible to think what their reason or reasons were,.mistakes happen or maybe he decided to be dishonest, but this just blew my mind how they treated me and BLEW my entire day where I can not use the vehicle at all. Thanks, I really needed this on my day off... PS photos for some reason are not being post in order of review but I'm sure you can figure out what headache I went through

I absolutely love this place! My grandfather and family have been coming here for YEARS! I had…read moremoved for my job and I come from PA to take advantage of not only the prices but also the service!!! Thank you thank you thank you!

From the owner: Come on down! We have a variety of used tires and we can order new tires. We also do a variety of…read moremechanic work including oil changes, shocks, brake jobs, tune ups, etc. Come on down and visit us or just give us a call so we can help with all your auto needs!

I have been there 4 times. they are always very friendly and helpful. The lady at the front desk…read moreis quite knowledgeable and goes the extra mile. A pleasure doing business here!

This company doesn't have local competition so they are expensive, backlogged, and indifferent…read moreabout true customer service. Their website is an example of indifference because they refuse to post prices even though there's a button that says "shop tires" . It's really hit or miss if the person who your working with will be friendly. I will drive to Gloucester for a half day rather than give hundreds of dollars over to a company that fosters such indifferent attitude towards customers.

They are a family atmosphere and down home, but they give you good deal regardless of your social…read morebackground. I like them personally and professionally and trust them with my tire and auto decision.

Had a lift installed and couldn't be happier. The work is top notch and the service couldn't be…read morebetter. I will be returning for all my lift/suspension and tire needs. Great people and prices. Don't hesitate, wards tire is awesome! Spencer

Well all I can really say is.....FANTASTIC!! 10/10 would recommend! 5 stars at it's finest!I…read morehonestly can say this morning was hectic and very stressful...but my tire guy made it possible! I could breathe again, think again. I could sit down and know that I am being taken care of with the best team out there. I had my little dude with me today and even having a baby while waiting to get work done with on your car was easy. If you need ANYTHING done My tire guy is your guy to call

Mel and the team are fantastic. I can't say enough good things about them. They are pleasant and…read morevery helpful. They're fast and efficient as well. They are reasonably priced. The only advice I can give is that you are better off bringing cash then you are paying with a card. I got a flat tire Friday night, obviously they were already closed. I went there first thing Saturday morning, I arrived around 8:30 and they were already open. This was my first visit and it will not be my last.

Super honest, capable and quick. They also recommended a motorcycle shop nearby for me.read more

Got some tires rotated on both my car and my girlfriends. good fair prices and quick turnaround for…read moresimple stuff. Knowledgeable staff, i know my parents have used them in the past and been happy.

Friendly, knowledgeable, and respectful people. They have been honest and technically proficient…read more No BS upselling. Appointments highly recommended!

I used this business for a Maryland car inspection, as I'm brand new to the state…read more The people I dealt with over the phone were extremely kind, and that's the only reason for the second star. However - this inspection was $140, and this shop wasn't able to help me fix several of the "fails", meaning I had to reach out to yet ANOTHER shop (the Ford dealership) and get it sorted. Found out the Ford dealership (and several other shops in the area) do these same state car inspections for under $100... $85 at Ford to be precise, sponsored by the Maryland State Police. So I'm blown away on how much I spent for a car inspection at a place that couldn't even fix the repairs I needed. With THAT huge of a price gouge, I feel a bit scammed.