I have used A & M for about 6 years. The staff is wonderful, and they always seem to get me in on a…read moreshort notice if they can. I would highly recommend them.

Three things matter when it comes to auto/truck repair: Skill, Experience, and Honesty. A&M gets…read morefive stars for each of these three. A&M has earned my trust. I appreciate their work and their 'bench-side manner.' By that, I mean they brief you on the fix by carefully explaining their findings and the actions they took to remedy the problem. My many thanks to Eddie and both front-desk ladies. They know what they're doing and they how to run an ethical and trustworthy business.

Bay auto's Staff are very knowledgeable and their prices are fair. They take great care of my cars…read moreservice needs.!

Quality of the service and the price were better than we expected, especially because it was urgent…read morecare on a holiday weekend!

Took my truck to have 4 new tires installed. They cracked my chrome wheel and told me the wheel was…read moremanufactured cheap. The owner takes no responsibility for the employee's work. This guy has no morals just excuses. My wheel will cost over $700 to replace. This place is no good. The employee rushed it and messed up my wheel plain and simple.

I took my boyfriend's vehicle for inspection today at this location. This is where he takes his…read morevehicles for years with no issues and prefers to take them because he trusts them through the years. After an hour, I was called to the window and was told that the vehicle was rejected. I said what? The lady with the short light hair at the window said that the computer said it was rejected before and that it could not pass. I said for what? She said he put down front brakes but, for some reason, scratched it out...I said I have no idea. She giggled and said yeah you waited long for nothing. THAT was not funny, but I said I would call my boyfriend. As I was walking out to the car I called him at work and he said the car was never rejected or had a rejection sticker on it...I said I was thinking the same as I was calling you because we were in Richmond yesterday. The sticker on the vehicle was till 7/31/2025, and as I was getting into the car, there was NO sticker on it. NOTHING. No rejection sticker... I walked back into the shop and asked the other lady with the long brown hair at the window. Why is there no rejected sticker on the vehicle. She said to go into the garage and ask. I said, who is the inspector?? She explained who he was and I walked up to him and asked why is there no rejected sticker and why did you scratch off on my reciept front brakes when you told them to tell me that?? The sticker was valid till the end of this month and it's the 29th...His name is Michael R Baughan (I'm assuming the owner or one of the family member owners) he kept saying I dunno. I dunno. I'm just doing what the computer says. I said this vehicle was never rejected. It had a valid sticker on it. I said why can't you put the rejected stick on it at least so i do not drive without anything on the windshield at this point? I then said there's something wrong with this whole situation. and continued saying that my boyfriend has only been coming to this shop for years with his vehicles... I can not drive this way. He walked away from me. They were closing up shop before 5pm. Apparently from sitting in the waiting area for over an hour, the receptionists kept telling people on the phone or who walked in that they will be closing earlier again today. Guess they don't want to work or whatever the reason or reasons are, I left and went straight to NAPA down the street to grab brakes. This is ridiculous. I am not sure if it was because I was a female and I was being profiled which wouldn't be the 1st time in my life, instead of my boyfriend doing it, but not giving me a sticker and charging me on top of it seems illegal to me....If you look at the 3 pictures I added to this review you will see that the 1st pic shows how he scratched off what he wrote on the yellow copy. The 2nd one is the actual receipt charge of $20 AND the 3rd pic states equipment inspected: OK with Xs straight down. BRAKES has an X under OK... Now you tell me WHY I had to have this terrible experience when his paperwork says otherwise? It's funny because there were people who knew him at NAPA when I walked in there to buy the brakes and had never seen this before... you either PASS the vehicle OR you reject it. You do not send it away with NO sticker on it and charge the customer on top of it. I'm pretty disgusted in how they handled this, and my boyfriend said to check at home to find the receipt from last year. Sure enough, I found it. Look at pics 4 and 5...Ironically, last year, the vehicle DID pass exactly a year ago today. I seriously hope no one else has to go through something like this. It's horrible to think what their reason or reasons were,.mistakes happen or maybe he decided to be dishonest, but this just blew my mind how they treated me and BLEW my entire day where I can not use the vehicle at all. Thanks, I really needed this on my day off... PS photos for some reason are not being post in order of review but I'm sure you can figure out what headache I went through

Great people to work with who do a phenomenal job! My…read moredaughter had a tire hit her car on the highway which did damage underneath her car as well as the front end. I took it in, they looked it over right away and I received the quote which was very reasonable. Our insurance company works with them so as soon as they approved it, we called them, they ordered the parts and gave us a date to bring it in. They had it for 4 1/2 days and did a great job! Highly recommend!

They were prepared to receive us when we arrived. It was a very reasonable cost for high quality…read morework. Very professional and accommodating. They completed the inspections of two vehicles and the installation of a trailer hitch receiver which was the service we requested. Very personable. Thank you!

Amazing service at a fair price with the best customer service that I have seen. Steven called as…read morea follow up to our service to ensure that everything was working properly! I will take all of my vehicles for any/all work to them!

When I went to pick up my car, it wouldn't start because the service staff had drained the battery…read more To throw salt in the wound, the work done on the frontend caused a metal-on-metal, grinding noise soon after we left the premises. Not going back.

Unfortunately I have had mixed results with the Kilmarnock Auto Clinic. When I have had oil changes…read moredone while I waited they were very good. But when I have tried to schedule more involved work, they scheduled the work without having the parts, even though they knew specifically what parts were needed. I was left with the feeling that they did not care about my business or my time.

Never going back there again. They didn't honour our coupon for oil change and charged us extra…read moremoney. Their rates are very very high as compared to other local stores. Recommended things which didn't need to be get done. We went to Firestone immediately after that and got repaired what was required at a much lower rate and only the things which really needed repair. Will not recommend them any more even though it's location is very convenient for us. They send coupons in the mail frequently to lure you but then they don't accept those coupons.

Dixon's is the Best!! They have never failed in providing fantastic service and I have always been…read moreso very pleased with the results. Fair, honest, trustworthy and reliable! For my current repair, Meriano got me checked in and made sure that I had all the necessary information as to how my car was going to be taken care of. He was a wealth of information and helped tremendously with a couple of tricky situations relating to my needed repairs--I am very grateful to him! My mechanic, Marvin, did an amazing job and took the time to talk with me and make sure that I was satisfied with the results and provided much helpful advice as well. Dixon's has never let me down and I'm very happy to have always received so tremendous service from them.

Billy has been superb in all encounters. He's quick, effective, has tons of common sense, knows his…read morestuff, and has charged me very fairly always.

Horrible attitude, price, and comments made by owner. He double charged my towing fees compared to…read moreother local companies. Don't go here if you're a woman!!! I paid him storage fees twice. He said I needed to get the car off his property but he's had the same campers in the back storage lot for over seven years. He got a lot of money out of me for very little. I went there because he was local but apparently if he doesn't know you he doesn't look out for you. He harassed me at my home after I paid a storage fee and wanted the car removed. Low class and trashy!!!! I bet he wouldn't want his daughter treated that way but it always comes back around!